Copperas Cove Ltc Partners

Positive Reviews:

• The physical therapy team is described as excellent and dynamite.
• Some reviewers highlight the caring and knowledgeable staff, noting the facility's efforts to create a meaningful day for residents and their families.
• Several comments praise the facility for providing a loving, caring, and home-like environment, particularly for rehabilitation and end-of-life care.
• Staff members are commended for treating residents like family and being attentive, compassionate, and responsive.
• There is mention of great community involvement and activities for residents.

Negative Reviews:

• Some reviews criticize the facility for poor hygiene and care, including unclean rooms and neglect in changing residents.
• There are complaints about the staff's attitude, including being rude and unprofessional, and not taking COVID-19 precautions seriously.
• Concerns are raised about the facility being understaffed, which affects the quality of care and staff morale.
• One review mentions an eviction notice being sent during a family member's critical health situation, describing the facility as cold and uncaring.
• Housekeeping and laundry services are criticized for being inadequate, with reports of dirty rooms and insufficient linen.

Mixed Reviews:

• While some reviewers commend the evening shift staff for their respect towards residents, the morning shift is criticized for their poor attitude towards trainees and residents.
• There are contrasting views on the management and administrative staff, with some praising their involvement and care, while others criticize them for being uninvolved and neglectful of their duties.