Copiah Living Center

Reviews of the senior living facility present a mixed picture, with some highlighting excellent care and others pointing out significant issues.

• Several reviewers criticized the facility for poor phone etiquette, including hang-ups and excessive hold times, and a lack of sympathy and professionalism from the administration.
• One review mentioned a decline in care quality over time, attributing it to management changes, and expressed frustration with the accounts manager's nonchalance regarding important paperwork.
• Concerns were raised about staffing and management issues, though the exact nature of these problems was not detailed.
• On the positive side, many reviews praised the staff for being professional, kind, and accommodating. The facility was noted to be clean, and the atmosphere happy.
• Personal connections between staff and patients were highlighted as a strong point, with staff members treating residents like family and providing excellent care, including effective physical and occupational therapy.
• The facility was commended for allowing pets to visit, which was a significant positive for some families.
• Community engagement, such as welcoming church groups, was also mentioned positively.
• One reviewer specifically thanked the facility for the care provided to their loved one, noting significant improvements in their condition.

Overall, while there are areas for improvement, particularly in management and communication, many families have had positive experiences with the care and environment provided at the facility.