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Consulate Health Care Of Winter Haven
2701 Lake Alfred Rd, Winter Haven, FL 33881
For Pricing & Availability
(800) 780-8101To Reach a Resident
(863) 298-5000Estimated Pricing
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Winter Haven
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for the facility are mixed, with some highlighting excellent care and others expressing serious concerns:
- Several reviewers have praised the facility for its cleanliness, caring staff, and the quality of patient care, likening it to being with family and emphasizing the professionalism and empathy of the staff.
- Some have shared positive experiences regarding the management team's hands-on approach and the facility's ability to provide a supportive environment during difficult times, including effective rehabilitation and nursing care.
- On the other hand, numerous reviews have raised significant issues, including neglect leading to severe health consequences and even death. Concerns about the facility's handling of medications, wound care, and overall patient safety have been mentioned.
- Complaints about the facility's physical condition, such as cleanliness and maintenance, have been noted, alongside criticisms of the staff's attitude and competence.
- There are reports of administrative issues, including problems with billing and insurance, and a perceived lack of empathy and professionalism among some staff members.
- Despite some positive feedback, there are repeated calls for oversight from regulatory bodies due to the severity of the concerns raised.
Overall, while there are instances of satisfaction with the care provided, the facility has faced significant criticism regarding the quality of care, staff behavior, and facility management.
Reviews
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Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 2
Quality measure rating: 4
Long-term quality measure rating:
4
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: Oct. 2, 1998
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 120
Total current residents: 115
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Both
Facility Incident, Complaints and Fines
Number of
facility
incidents: 2
Number of
substantiated complaints: 7
Number of payment denials: 0
Number of fines: 7
Total cost of fines: $56010
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-06-30 | 2021-08-01 | D | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2021-06-30 | 2021-08-01 | D | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2021-06-30 | 2021-08-01 | D | Egress Deficiencies | Have corridors or aisles that are unobstructed and are at least 8 feet in width. |
| 2021-06-30 | 2021-08-01 | D | Smoke Deficiencies | Have properly installed hallway dispensers for alcohol-based hand rub. |
| 2021-06-30 | 2021-08-01 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2021-06-30 | 2021-08-01 | D | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2021-06-30 | 2021-09-30 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure gas and vacuum systems are inspected and tested as part of a maintenance program. |
| 2021-06-30 | 2021-08-01 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-09-24 | 2019-10-11 | D | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2019-01-09 | 2019-02-11 | D | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2019-01-09 | 2019-02-11 | D | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-01-09 | 2019-02-11 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-01-09 | 2019-02-11 | D | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2019-01-09 | 2019-02-11 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-12-01 | 2023-01-01 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-12-01 | 2023-01-01 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2021-07-01 | 2021-09-30 | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2021-07-01 | 2021-08-01 | D | Resident Rights Deficiencies | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| 2021-07-01 | 2021-08-01 | D | Resident Rights Deficiencies | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| 2021-07-01 | 2021-08-01 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-07-01 | 2021-08-01 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2021-07-01 | 2021-08-01 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-07-01 | 2021-09-30 | D | Administration Deficiencies | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| 2022-06-21 | 2022-07-21 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2022-06-21 | 2022-07-21 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2019-09-27 | 2019-10-11 | D | Resident Rights Deficiencies | Honor the resident's right to organize and participate in resident/family groups in the facility. |
| 2019-09-27 | 2019-10-11 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-09-27 | 2019-10-11 | E | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2019-09-27 | 2019-10-11 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-09-27 | 2019-10-11 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2019-09-27 | 2019-10-11 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2019-09-27 | 2019-10-11 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2019-09-27 | 2019-10-11 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-09-27 | 2019-10-11 | E | Infection Control Deficiencies | Implement a program that monitors antibiotic use. |
| 2021-07-01 | 2021-08-01 | D | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2021-07-01 | 2021-08-01 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2021-01-22 | 2021-02-16 | J | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2021-01-22 | 2021-02-16 | D | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2020-10-15 | 2020-11-16 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-01-11 | 2019-02-11 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2019-01-11 | 2019-02-11 | D | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2019-01-11 | 2019-02-11 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-01-11 | 2019-02-11 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2019-01-11 | 2019-02-11 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-01-11 | 2019-02-11 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2019-01-11 | 2019-02-11 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-01-11 | 2019-02-11 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-01-11 | 2019-02-11 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-01-11 | 2019-02-11 | D | Environmental Deficiencies | Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2017-09-22 | $18,655 |
| 2018-04-20 | $3,065 |
| 2019-05-13 | $52,299 |
| 2020-06-25 | $3,250 |
| 2021-01-22 | $32,819 |
| 2021-05-17 | $650 |
| 2021-07-01 | $10,394 |
| 2021-07-01 | $15,990 |
| 2022-02-28 | $987 |
| 2022-02-28 | $994 |
| 2022-03-07 | $2,043 |
| 2022-10-24 | $6,293 |
| 2022-11-15 | $2,797 |
| 2022-11-15 | $2,818 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2019-05-13 | 59 |
What is in the Neighborhood
- The closest city is Winter Haven which is 2.0 miles away and has a population of 37,689 (mid sized town).
- The average income is $44,979, which is very low compared to other zip codes.
- Weather
- High Temperature: 85
- Low Temperature: 63
- Average Temperature: 76.2
- Day Breakdown: The area gets 213 days of rain and 151 days of sun
- Precipitation: 3.0 inches a year
- The average life expectancy in zip code is 77.27 years old, which is low compared to other zip codes.
- Air Quality: Good Days 152.0, Moderate Days 29.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Publix
1.1 miles awayWinn-Dixie
2.5 miles awaySave-A-Lot
2.5 miles awayAldi
2.7 miles awayHarveys
2.8 miles awayTransportation
Winter Haven
3.4 miles awayAuburndale Historic Train Depot
3.4 miles awayLakeland
13.2 miles awayNone Found
Banks
Chase
1.2 miles awayBank of America
2.0 miles awayCenterState Bank
2.3 miles awayWells Fargo
2.4 miles awayRegions Bank
2.6 miles awayHospitals
Winter Haven Hospital
1.5 miles awayHeart of Florida Regional Medical Center
10.5 miles awayBartow Regional Medical Center
11.1 miles awayLakeland Regional Health Medical Center
13.3 miles awayLake Wales Medical Center
14.8 miles awayPharmacies
CVS
1.7 miles awayWalgreens
2.4 miles awayBenzer Pharacy
2.7 miles awayCVS Pharmacy
3.0 miles awayWalmart Pharmacy
3.2 miles awayDentists
John I. Park, DMD, PA
2.9 miles awayAspen Dental
13.9 miles awayQuality Dental
14.7 miles awayImplant & Comprehensive Dentistry
16.0 miles awayPoinciana Dental
18.7 miles awayParks
Inman Park
0.5 miles awayWinter Haven
0.6 miles awayChain of Lakes Downtown Trailhead Park
1.5 miles awayLake Cannon Park
1.6 miles awayCentral Park
1.7 miles awayNone Found
Shopping
Village Square Shopping Center
2.8 miles awayColonial Promenade
3.1 miles awaySoutheast Plaza
3.5 miles awayEagle Ridge Mall
9.8 miles awayHighland City Town Center
10.6 miles awayCulture
Art Building
3.4 miles awayPirates Cove Live Water Ski Show
4.8 miles awayLakeland Community Theatre
13.1 miles awayLake Mirror Auditorium
13.1 miles awayLake Mirror Amphitheatre
13.1 miles awayRestaurants
Floridino’s Italian Kitchen
0.7 miles awayGolden Wok
1.2 miles awaySmokin' Jim's House of Bar-B-Q
2.1 miles awayIdle Zone
2.4 miles awayOsaka Japanese Steak House
2.5 miles awayGet exact pricing & check availability
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