Commonwealth Senior Living At Cedar Bluff

Negative Reviews:

• There was a report of theft, with $600 stolen from a resident's purse.
• Some reviews criticize the staff for being poorly trained, with concerns about the lack of trained nurses and reliance on CNAs with minimal medication administration training.
• Concerns were raised about staff's knowledge of medication, its purpose, and potential side effects.
• One review mentioned a lack of communication and supervision, leading to a resident's injury and subsequent death.
• There are allegations of reviews being intercepted and deleted to hide negative feedback.

Positive Reviews:

• Many staff members express love for their job and consider the residents and their colleagues as a second family, emphasizing teamwork and dedication.
• Family members of residents appreciate the care and attention their loved ones receive, noting the staff's patience, joy, and compassion.
• During a storm, staff members went above and beyond to ensure residents were cared for, showcasing their commitment.
• Residents and their families feel welcomed and at home, with staff being friendly, helpful, and keeping families informed.
• The facility is praised for its cleanliness, welcoming environment, and the variety of activities available for residents.
• Security measures like a sign-in kiosk are appreciated for ensuring a safe environment.
• A family physician noted the staff's courteousness and willingness to assist, providing good patient care.

Mixed Reviews:

• While some reviews highlight the cleanliness and courteous staff, others point out issues with staff training and care quality.
• The community's response to feedback and incidents is viewed differently across reviews, with some expressing satisfaction and others disappointment.