Colonial Manor Advanced Rehab & Healthcare

Summary of Reviews for Colonial Manor:

• Several reviews criticize the facility for poor service, including long wait times for assistance, inadequate communication with families, especially in emergencies, and neglectful staff behavior.
• Complaints about the quality of care include issues with dietary planning, with one instance of food causing health problems, and concerns over the staff's ability to manage basic care needs such as timely diaper changes and medication administration.
• Language barriers and staffing levels are mentioned as significant problems, with reports of insufficient staff to patient ratios leading to neglected care.
• However, there are also numerous positive reviews praising the facility for its cleanliness, the friendliness and professionalism of the staff, and the quality of the rehabilitation services provided.
• Many reviewers express gratitude for the care their loved ones received, highlighting enjoyable activities, effective therapy departments, and overall great experiences during their stays.
• Some reviews specifically thank the staff and administration for their dedication and for making residents feel at home, with improvements noted following direct intervention by management.
• Concerns about facility access and communication are noted, with visitors experiencing difficulties entering the building and reaching staff by phone.

In summary, while there are significant criticisms regarding staff responsiveness and quality of care, there are also many accounts of positive experiences, suggesting variability in the quality of service provided by Colonial Manor.