📞 Call for pricing and availability: (800) 780-8101
Citizens Medical Center
2701 Hospital Dr, Victoria, TX 77901
For Pricing & Availability
(800) 780-8101To Reach a Resident
(361) 573-9181Estimated Pricing
Price Comparison
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Victoria
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Experiences:
- Many patients appreciated the caring and understanding administration and nurses, highlighting their support and excellent job in handling various medical conditions, including severe cases that required emergency and ICU care.
- Several reviews praised the cleanliness of the facility, the professionalism, and the compassion of the staff, noting that the environment was nice, clean, and had a welcoming atmosphere.
- Specific departments like day surgery received commendations for their informative and compassionate staff, with particular praise for the care provided during significant procedures such as total knee replacements.
- The emergency room staff was noted for their efficiency and care, with some patients giving them a high rating for their prompt and attentive service.
- End of life care was described as unmatched in professionalism and compassion, with the staff showing unending support for both the patient and their family during difficult times.
Negative Experiences:
- Some patients reported terrible customer service, mentioning that staff seemed uninterested in assisting, especially for those paying cash without insurance. There were also complaints about perceived prejudice and unprofessional behavior.
- Long wait times in the emergency room were a common complaint, with some patients feeling neglected and expressing concern over the potential life-threatening implications of such delays.
- Several reviews criticized the bedside manner of some doctors and nurses, describing them as rude or dismissive, particularly in situations requiring empathy and understanding.
- There were instances of perceived incompetence, with patients feeling that their needs were not adequately addressed, mentioning that some staff members were lazy and did not provide necessary patient care.
- Customer service issues extended to billing, with complaints about being billed higher than quoted amounts and difficulties in getting in touch with the hospital staff over the phone.
Mixed Experiences:
- While some departments and staff members received high praise for their care and professionalism, others were criticized for their lack of empathy, professionalism, and efficiency.
- The experiences of patients varied widely, from those who had exceptional care and would highly recommend the facility to those who had such negative experiences that they advised others to seek care elsewhere.
Reviews
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Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 1
Staffing rating: 1
Quality measure rating: 5
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: Oct. 6, 1992
Ownership type: Government
Provider
type: Medicare
Nursing home capacity: 20
Total current residents: 12
Facility is located in a hospital: Yes
Automatic sprinkler system: Yes
Resident and family council: None
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 9
Total cost of fines: $28164
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-18 | 2023-06-08 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-04-12 | 2022-05-09 | F | Emergency Preparedness Deficiencies | Establish policies and procedures including evacuation. |
| 2022-04-12 | 2022-05-09 | E | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2019-10-29 | 2019-12-13 | F | Egress Deficiencies | Have stairways and smokeproof enclosures used as exits that meet safety requirements. |
| 2019-10-29 | 2019-12-13 | F | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-06-08 | $655 |
| 2020-08-17 | $1,310 |
| 2020-08-24 | $1,638 |
| 2020-08-31 | $1,965 |
| 2020-09-07 | $2,292 |
| 2021-07-26 | $2,293 |
| 2021-07-26 | $2,275 |
| 2021-09-13 | $2,600 |
| 2021-09-13 | $2,621 |
| 2022-01-24 | $2,982 |
| 2022-01-24 | $2,960 |
| 2022-03-28 | $3,314 |
| 2022-03-28 | $3,289 |
| 2022-04-14 | $15,000 |
| 2022-04-14 | $9,750 |
What is in the Neighborhood
- The closest city is Victoria which is 1.8 miles away and has a population of 67,574 (large town).
- The average income is $42,625, which is very low compared to other zip codes.
- Weather
- High Temperature: 87
- Low Temperature: 56
- Average Temperature: 73.2
- Day Breakdown: The area gets 179 days of rain, 0 days of snow and 184 days of sun
- Precipitation: 1.5 inches a year
- The median age is 35.8 years old, average compared to other cities.
- 7.4% of the population are Veterans which is a very high percentage of Veterans compared to other cities.
- 6.63% of the population are Foreign-born which is a very low percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 2% Asian, 5% Black or African-American, 33% Hispanic or Latino, and 58% White.
- The crime rate is 6.47 per 100 people which is high compared to other cities.
- Violent Crime: 1.62 incidents per 100 people
- Property Crime: 2.93 incidents per 100 people
- Drug-Related Crime: 1.2 incidents per 100 people
- The average life expectancy in zip code is 77.47 years old, which is low compared to other zip codes.
- Air Quality: Good Days 166.0, Moderate Days 5.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
H-E-B
0.9 miles awayWalmart Supercenter
0.9 miles awayAldi
2.6 miles awayH-E-B Plus!
2.9 miles awaySam's Club
4.7 miles awayNone Found
None Found
Banks
Prosperity Bank
1.7 miles awayWells Fargo
1.8 miles awayCrossroads Bank
1.8 miles awayCal-Com Federal Credit Union
2.1 miles awayCapital One
3.9 miles awayHospitals
Citizens Medical Center
0.1 miles awayDeTar Hospital Navarro
1.2 miles awayDeTar Hospital North
3.8 miles awayPAM Specialty Hospital of Victoria North
4.0 miles awayPAM Rehabilitation Hospital of Victoria
4.1 miles awayPharmacies
H-E-B Pharmacy
0.9 miles awayWalgreens
4.7 miles awayDentists
Aspen Dental
3.8 miles awayParks
Victoria
1.3 miles awayO'connor Athletic Complex
1.4 miles awayBrownson Park
1.5 miles awayMemorial Park
1.7 miles awayHopkins Park
1.9 miles awayNone Found
Shopping
Victoria Mall
3.8 miles awayCulture
Victoria Fine Arts Center
0.8 miles awayRestaurants
Frances Marie's Restaurant and Cantina
0.2 miles awayPizza Hut
1.8 miles awayThe Sendera
2.0 miles awayVictoria's Cafe
2.5 miles awayPumphouse
2.5 miles awayGet exact pricing & check availability
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Disclaimer
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