📞 Call for pricing and availability: (800) 780-8101
Citizens Care Center
415 S. Market Street, Havre De Grace, MD 21078
For Pricing & Availability
(800) 780-8101To Reach a Resident
(410) 939-5500Estimated Pricing
Price Comparison
Citizens Care Center Description
At Citizens Care & Rehabilitation Center, we understand that choosing a home for you or your loved one is one of the biggest decisions you can face. That’s why our staff is ready to take as much time as you need to answer any questions you may have so you can make the best choice possible.
For pricing & availability call (800) 780-8101
Find a Senior Community that Best Fits Your Needs
Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Havre De Grace
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Negative Experiences:
- One visitor reported a nurse being rude when asked to help move a resident onto the bed, and alleged abuse within the facility.
- A family member reported their mother contracted COVID-19 from a nurse who had traveled to a hotspot. The facility was accused of transferring the resident to a hospital to avoid reporting the case to other families, and subsequently refused to readmit her after recovery.
- A visitor found their father with Alzheimer’s sitting in a cold room in a diaper without proper care, and received an unsatisfactory response from the staff.
- Concerns were raised about the quality of food, with a specific incident involving raw hamburger meat being served to a resident.
Positive Experiences:
- Several reviews praised the caring and friendly staff, with one relative noting their loved one was well cared for.
- A pharmacy associated with the facility received compliments for treating customers like family and providing medications that are hard to find elsewhere.
- Comments on the cleanliness of the facility and the friendliness of the staff were common.
- Employees shared positive experiences about working at the facility, highlighting great teamwork, long-term staff, and a family-like atmosphere with both staff and residents.
- One employee, after relocating from NYC, praised the facility for its care quality and recommended it to their own family.
Reviews
There are currently no reviews that were left on My Caring Plan
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 3
Quality measure rating: 2
Long-term quality measure rating:
2
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: Jan. 3, 1967
Ownership type: Non Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 184
Total current residents: 104
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 1
Number of
substantiated complaints: 1
Number of payment denials: 0
Number of fines: 5
Total cost of fines: $6578
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2019-06-18 | 2019-08-02 | D | Construction Deficiencies | Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy. |
| 2019-06-18 | 2019-08-02 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2018-03-12 | 2018-04-19 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2018-03-12 | 2018-04-19 | D | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2018-03-12 | 2018-04-19 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2017-03-08 | 2017-05-30 | F | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2017-03-08 | 2017-05-30 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2017-03-08 | 2017-05-30 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have a battery powered remote alarm panel in a location accessible by operating personnel. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2019-05-02 | 2019-06-16 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2019-05-02 | 2019-06-16 | D | Resident Rights Deficiencies | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| 2019-05-02 | 2019-06-16 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2019-05-02 | 2019-06-16 | E | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2019-05-02 | 2019-06-16 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-05-02 | 2019-06-16 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-05-02 | 2019-06-16 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2019-05-02 | 2019-06-16 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2019-05-02 | 2019-06-16 | E | Nursing and Physician Services Deficiencies | Observe each nurse aide's job performance and give regular training. |
| 2019-05-02 | 2019-06-16 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2019-05-02 | 2019-06-16 | D | Quality of Life and Care Deficiencies | Provide or obtain dental services for each resident. |
| 2019-05-02 | 2019-06-16 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2018-03-07 | 2018-04-24 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2018-03-07 | 2018-04-24 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2018-03-07 | 2018-04-24 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2018-03-07 | 2018-04-24 | E | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2018-03-07 | 2018-04-24 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2018-03-07 | 2018-04-24 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2018-03-07 | 2018-04-24 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2018-03-07 | 2018-04-24 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2018-03-07 | 2018-04-24 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-03-07 | 2018-04-24 | E | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2018-03-07 | 2018-04-24 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2018-03-07 | 2018-04-24 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2018-03-07 | 2018-04-24 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2018-03-07 | 2018-04-24 | B | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2018-03-07 | 2018-04-24 | D | Environmental Deficiencies | Keep all essential equipment working safely. |
| 2021-02-04 | 2021-03-12 | D | Resident Rights Deficiencies | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. |
| 2020-09-10 | 2020-10-19 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2017-03-02 | 2017-04-17 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2017-03-02 | 2017-04-17 | D | Resident Assessment and Care Planning Deficiencies | Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2017-03-02 | 2017-04-17 | J | Environmental Deficiencies | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
| 2017-03-02 | 2017-04-17 | D | Environmental Deficiencies | Have a program that investigates, controls and keeps infection from spreading. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-03-07 | $11,053 |
| 2022-02-21 | $658 |
| 2022-03-21 | $987 |
| 2022-03-28 | $1,316 |
| 2022-04-04 | $1,645 |
| 2022-04-11 | $1,973 |
What is in the Neighborhood
- The closest city is Havre de Grace which is 0.4 miles away and has a population of 13,504 (small town).
- The average income is $82,349, which is very high compared to other zip codes.
- Weather
- High Temperature: 80
- Low Temperature: 35
- Average Temperature: 57.7
- Day Breakdown: The area gets 155 days of rain, 17 days of snow and 191 days of sun
- Precipitation: 2.5 inches a year
- The average life expectancy in zip code is 78.81 years old, which is high compared to other zip codes.
- Air Quality: Good Days 208.0, Moderate Days 65.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Save-A-Lot
1.0 miles awayWeis
1.0 miles awayFood Lion
2.3 miles awayShop Rite
5.2 miles awayLidl
5.5 miles awayTransportation
Perryville
1.2 miles awayBus Stations
Bomboy's Homemade Candy Store (Market Street & Girard Street)
0.0 miles awayThe Graw Senior Housing (100 Revolution Street)
0.1 miles awayHarford Memorial Hospital (Union Avenue & Revolution Street)
0.2 miles awayFire Station No. 2 (125 North Union Avenue)
0.4 miles awayUnion Avenue & Green Street Southbound
0.5 miles awayBanks
Howard Bank
0.5 miles awayHarford Bank
0.7 miles awayAPGFCU
1.2 miles awayCecil Bank
1.7 miles awayPNC Bank
2.1 miles awayHospitals
University of Maryland Harford Memorial Hospital
0.1 miles awayPerry Point Veterans Affairs Medical Center
0.8 miles awayUniversity of Maryland Upper Chesapeake Medical Center
13.8 miles awayUpper Chesapeake Hospital
14.0 miles awayChristianaCare, Union Hospital
14.3 miles awayPharmacies
Citizens Pharmacy
0.0 miles awayCVS Pharmacy
1.0 miles awayRite Aid
1.1 miles awayJohnson Family Pharmacy
4.8 miles awayWalgreens
5.4 miles awayDentists
Joseph M. Fritz, D.D.S.
0.2 miles awayGrowing Smiles Pediatric Dentistry
0.2 miles awayFamily Implant & Reconstructive Dentistry
0.2 miles awayUnion Dental Center
0.3 miles awayDavid Kim DDS & Associates
0.5 miles awayParks
Veterans Park
0.1 miles awayConcord Point Park
0.2 miles awayFrank J. Hutchins Memorial Park
0.2 miles awayMillard Tydings Memorial Park
0.2 miles awayHavre de Grace Historic District
0.4 miles awayPlaces of Worship
Deer Creek Meeting
9.4 miles awayOtt's Chapel
17.6 miles awayHead of Christiana Presbyterian Church
19.0 miles awayWelsh Tract Baptist Church
19.3 miles awaySt. John the Baptist Roman Catholic Church
20.6 miles awayShopping
Harford Mall
14.4 miles awayShoppes at Red Lion
23.5 miles awayCulture
Unlimited Art
0.3 miles awayCultural Center at the Opera House
0.4 miles awayArtists' Emporium
0.4 miles awayArts by the Bay Gallery
0.4 miles awayCampfire Circle
6.0 miles awayRestaurants
La Cucina Italian Restaurant
0.3 miles awayAbbey Burger Bistro
0.4 miles awayThe Promenade Grille
0.4 miles awayTidewater Grille
0.5 miles awayMacGregor's
0.5 miles awayGet exact pricing & check availability
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