📞 Call for pricing and availability: (800) 780-8101
Charlene Manor Extended Care Facility
130 Colrain Road, Greenfield, MA 01301
For Pricing & Availability
(800) 780-8101To Reach a Resident
(413) 774-3724Estimated Pricing
Price Comparison
Charlene Manor Extended Care Facility Description
At Charlene Manor Extended Care Facility, we have been caring for area families since 1987, providing top-quality skilled nursing care for short-term rehabilitation, long-term care and specialized memory care. We focus on maximizing patient recovery, comfort and independence for the highest possible quality of life, with our highly skilled care teams providing compassionate attention and specialized care every step of the way.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Greenfield
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Greenfield
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Greenfield
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Volunteer Experience: A former volunteer reflects on their time 10 years ago, noting the presence of great workers but unable to comment on the current state.
Exceptional Aid: A family expresses gratitude towards an aid who provided exceptional care and support, contrasting with difficulties faced with other staff regarding basic needs.
Insufficient Care for Bariatric Patient: A reviewer reports inadequate facilities and slow response times for a bariatric patient, highlighting staffing issues and neglect.
Positive Comparison: Charlene Manor is praised for its superior care compared to a for-profit nursing facility, with a family member's needs consistently met over four years.
Thank You Card: A patient discharged in December 2017 thanks the rehab staff for their professional, supportive, and encouraging care.
Criticism of Care Facility: A review describes the facility as having a persistent unpleasant odor, incompetent nursing staff, and a lack of available assistance.
Neglect and Safety Concerns: A friend reports multiple incidents of neglect and safety concerns at Charlene Manor, including falls, unclean conditions, and unresolved issues.
Work Environment Complaint: A former employee criticizes the workplace for racism and a lack of care.
Poor Facility Conditions: The physical state of the facilities is described as depressing and neglected, with outdated and damaged interiors.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 3
Quality measure rating: 3
Long-term quality measure rating:
3
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: Nov. 22, 1988
Ownership type: Non Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 123
Total current residents: 116
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 2
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $47541
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-04-06 | 2022-04-18 | D | Miscellaneous Deficiencies | Have restrictions on the use of portable space heaters. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-03-30 | 2022-05-12 | D | Resident Rights Deficiencies | Allow residents to self-administer drugs if determined clinically appropriate. |
| 2022-03-30 | 2022-05-12 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2022-03-30 | 2022-05-12 | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2022-03-30 | 2022-05-12 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2022-03-30 | 2022-05-12 | B | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2022-03-30 | 2022-05-12 | E | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2022-03-30 | 2022-05-12 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-03-30 | 2022-05-12 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-03-30 | 2022-05-12 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-03-30 | 2022-05-12 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2022-03-30 | 2022-05-12 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-03-30 | 2022-05-12 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-03-30 | 2022-05-12 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2022-03-30 | 2022-05-12 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2022-03-30 | 2022-05-12 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-01-04 | 2022-02-15 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2022-01-04 | 2022-02-15 | G | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2022-01-04 | 2022-02-15 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2022-01-04 | 2022-02-15 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting. |
| 2022-01-04 | 2022-02-15 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-10-04 | 2019-10-23 | B | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-10-04 | 2019-10-25 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-10-04 | 2019-10-25 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2019-10-04 | 2019-10-25 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2020-08-12 | 2020-09-27 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-07-30 | 2021-09-13 | G | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2021-07-30 | 2021-09-13 | G | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2021-07-30 | 2021-09-13 | D | Nursing and Physician Services Deficiencies | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| 2018-07-17 | 2018-08-31 | D | Resident Assessment and Care Planning Deficiencies | Assure that each resident’s assessment is updated at least once every 3 months. |
| 2018-07-17 | 2018-08-31 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2018-07-17 | 2018-08-31 | E | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2018-07-17 | 2018-08-31 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2018-07-17 | 2018-08-31 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2018-07-17 | 2018-08-31 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2018-07-17 | 2018-08-31 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2018-07-17 | 2018-08-31 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2018-07-17 | 2018-08-31 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2018-07-17 | 2018-08-31 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2018-07-17 | 2018-08-31 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2021-07-30 | $22,320 |
| 2021-07-30 | $14,686 |
| 2021-07-30 | $14,508 |
| 2022-01-04 | $33,033 |
What is in the Neighborhood
- The closest city is Greenfield which is 1.2 miles away and has a population of 19,753 (small town).
- The average income is $57,115, which is average compared to other zip codes.
- Weather
- High Temperature: 76
- Low Temperature: 27
- Average Temperature: 50.9
- Day Breakdown: The area gets 140 days of rain, 45 days of snow and 179 days of sun
- Precipitation: 2.1 inches a year
- The crime rate is 4.46 per 100 people which is high compared to other cities.
- Violent Crime: 1.17 incidents per 100 people
- Property Crime: 2.55 incidents per 100 people
- Drug-Related Crime: 0.37 incidents per 100 people
- The average life expectancy in zip code is 80.88 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 151.0, Moderate Days 30.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
BJ's Wholesale Club
0.2 miles awayFoster's Supermarket
0.7 miles awayBarn Grocery
0.8 miles awayGreen Fields Market
1.0 miles awayKeystone Market
5.9 miles awayTransportation
Greenfield
1.2 miles awayBus Stations
Big Y Plaza
0.4 miles awayThe Home Depot
0.5 miles awayGreenfield Gardens
0.6 miles awayGreenfield Community College
0.6 miles awayElm Terrace
0.7 miles awayBanks
Franklin First Federal Credit Union
0.6 miles awayGreenfield Savings Bank
1.2 miles awayPeople's United Bank
1.2 miles awayGreenfield Co-operative Bank
1.5 miles awayFlorence Savings Bank
14.7 miles awayHospitals
Clinical Support Options
1.0 miles awayVA Greenfield Clinic
1.0 miles awayBaystate Franklin Medical Center
1.5 miles awayFarren Care Center
2.3 miles awayVA Medical Center
16.8 miles awayPharmacies
Rite Aid
1.0 miles awayCVS
1.3 miles awayWalgreens
1.4 miles awayBaker Pharmacy
5.9 miles awayCVS Pharmacy
15.7 miles awayDentists
Demaio Orthodontics
15.6 miles awayRigali and Walder Orthodontics
15.6 miles awayAmherst Dental Group
16.0 miles awayAspen Dental
16.5 miles awayRiver Valley Dental
17.2 miles awayParks
Hillside Park
0.7 miles awayGreenfield
1.1 miles awayVeterans Mall
1.1 miles awayGreenfield Energy Park
1.1 miles awayLunt Field
1.4 miles awayNone Found
Shopping
Hampshire Mall
16.6 miles awayMountain Farms Mall
16.8 miles awayThornes Marketplace
18.8 miles awayCulture
Shea Theater Arts Center
3.6 miles awaySalmon Falls
6.1 miles awayBowker Auditorium
14.6 miles awayRand Theater
14.9 miles awayMahar Auditorium
15.0 miles awayRestaurants
Applebee's
0.5 miles awayMesa Verde
1.1 miles awayThai Blue Ginger
1.2 miles awayThe Greenfield Grille
1.2 miles awayMagpie Woodfired Pizzeria
1.2 miles awayGet exact pricing & check availability
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