Carriage Hill Retirement

Negative Aspects:

• One review expressed dissatisfaction due to perceived retaliation following a negative review. Concerns were raised about lack of follow-through, accountability, and honesty. The contract was criticized for containing irrelevant clauses, and there was a lack of accountability for lost items. The review also advised against allowing money to be held in a spending account for the resident due to accountability issues.

Positive Aspects:

• Several reviews praised the facility for its cleanliness, the happiness of its residents, and the friendly staff. Specific staff members were mentioned for their hard work and compassion.
• The environment was described as lovely, clean, and sweet, with new management and nursing staff receiving commendations. The community was noted for its wonderful activities and overall positive atmosphere.
• One review highlighted the importance of making personal visits to form an opinion.
• Memory care staff were commended for their passion and respectful approach.
• The facility was noted for its cleanliness, quick response to needs, and fun activities.
• Overall, the facility was described as wonderful, with a caring team and dedicated, professional, and friendly staff. It was mentioned as being capable of accommodating memory care and assisted living individuals with care and compassion.

General Sentiment:

• While there was a significant negative review concerning accountability and management practices, the majority of reviews were overwhelmingly positive, highlighting the facility's cleanliness, caring staff, and the quality of care provided to residents.