Carriage Crossing Senior Living

Positive Reviews:

• The staff at Carriage Crossing are described as wonderful, hardworking, kind, and very caring. They treat residents and visitors with tenderness, kindness, and respect, making the community a valued place.
• Many reviewers highlight the excellent food and the kitchen staff's attentiveness to residents' needs.
• The design and construction of the facility received praise for its attention to detail, and the community is described as beautiful, clean, and welcoming.
• Visitors and relatives of residents note the friendly and helpful staff, and the overall atmosphere is considered positive and joyful.

Negative Reviews:

• Some reviewers express dissatisfaction with the management and owners, citing poor treatment of residents, especially in terms of fulfilling promises of care.
• Concerns were raised about the facility's handling of more demanding care needs, with one reviewer stating their family member was removed from the facility due to the need for mechanical assistance.
• There are complaints about poor communication from the management, particularly regarding concerns and complaints not being addressed or returned.
• Staff behavior was criticized in one review, mentioning rudeness and a lack of professionalism.

Overall:

Carriage Crossing receives mixed reviews, with many praising the staff's kindness and the facility's environment, while others criticize management practices and the handling of care for residents with higher needs. Prospective residents and their families may want to consider these points and possibly seek further information or clarification from the facility.