Call for pricing and availability: (800) 780-8101

Canterbury Rehabilitation & Health Care Center

1776 Cambridge Drive, Richmond, VA 23238

Based on 50 reviews

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Services and Housing Options

Memory Care, Nursing Home, Respite, Skilled Nursing, Rehabilitation

Estimated Pricing

Estimated $5,193
For Pricing & Availability
(800) 780-8101
To Reach a Resident
(804) 740-6174

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Canterbury Rehabilitation & Health Care Center Description

Canterbury Rehabilitation & Healthcare Center is excited to bring a new level of post acute care to Henrico and the surrounding area! Just a short drive from many of Central Virginia's top medical facilities, our 190-bed center offers comprehensive care including inpatient and outpatient therapy, orthopedic rehabilitation, wound care and pulmonary rehab. At Canterbury, we help you ease your transition from hospital to home as you regain your strength. We are giving new life to Canterbury with full-center renovations!

Respite Care
Taking care of others can be exhausting. Caring for others is important, but don't forget to care for yourself too. Take a break from your daily routine every now and then to recharge. Our innovative Respite Care service is designed to give you a much-needed break from your caregiving duties. We have you covered whether you need a break in the form of a few days off, a family vacation or special event. Our compassionate team is here to provide your loved one with the best care possible.

At Canterbury, we are committed to providing you with the best rehabilitation services in a modern and tranquil setting. We start planning your discharge as soon as you're admitted, reflecting our approach. No two people are the same, so why should their care plans be? At our facility, we tailor each individualized care plan to fit your unique needs and ensure optimal healing. You'll be fully prepared to return home in no time!

Skilled Nursing
At Canterbury Rehabilitation & Healthcare Center, the Urgent SNFTM Service provides world-class care that is timely, efficient, and tailored to each individual patient. Our solution-driven service provides an alternative option for individuals who don't meet acute admission criteria but could benefit from supervisory skilled rehabilitation services, skilled nursing oversight or stabilization.

Price Comparison

  • Estimated Facility Price: $5,193
  • Average City Price: $5,396
  • Average State Price: $5,396
  • Average National Price: $5,492
  • Ranking

  • Ranking in City: 25 out of 30 communities in Richmond
  • Ranking in State: 324 out of 400 communities in VA
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    pain management

    medical director

    long term care

    24-hour care

    physical, occupational & speech therapies

    pulmonary rehabilitation

    specialized care


    stroke recovery


    individualized care plans

    primary care

    social worker

    short-term rehabilitation

    nursing services

    therapy services available

    outpatient therapy

    palliative care

    orthopedic recovery

    medication administration

    physical, occupational and speech therapy

    restore therapy

    dementia care

    clinical services

    restorative therapy


    rehabilitation services

    wound care

    diabetic care

    skilled nursing care

    iv therapy

    nutritional services

    respite care

    orthopedic rehabilitation

    restorative care

    bariatric care

    24 hour skilled nursing

    cardiopulmonary program

    nursing staff


    recreation activities

    daily activities

    holiday celebrations

    life enriching activities programming

    recreational activities

    live entertainment

    trips & outings

    therapeutic recreation




    fine dining

    dining services



    beauty & barber services


    housekeeping & laundry


    state-of-the-art rehab gym



    complimentary wifi


    wheelchair accessible



    religious services

    Get exact pricing & check availability

    By clicking "Get Exact Costs", you agree to our Partner's Terms of Use. You also consent to receive calls and texts, which may be autodialed, from our partner and our partner's customer communities. Your consent is not a condition to using the service. Please visit our partner's Privacy Policy for information about their privacy practices.

    Information from Centers for Medicare & Medicaid Services

    This nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 3 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 2-star short-stay rating and a 3-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 01/01/93 and is run by a for profit organization. It is a very large-sized nursing community with 190 nursing beds. Currently, there are 179 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.

    Alerts from Centers for Medicare & Medicaid Services

    This facility has been given 3 fines by The Centers for Medicare & Medicaid Services for a total of $25,928.75. The facility has had 13 substantiated complaints reported in the last 3 years that resulted in a citation.

    Overall Ratings

    Canterbury Rehabilitation and Healthcare Center is a nursing home that unfortunately falls short of providing satisfactory service, as evidenced by its 1-star overall rating, which is the lowest possible. In terms of overall rating, this facility is in the lower 20% of nursing home facilities, proving its overall service delivery below the state's average. Furthermore, Canterbury's health inspection rating is also at the bottom level with just 1-star, placing it sadly in the bottom 10% of facilities based on this criterion. This health inspection rating is considerably lower than the state average. Moreover, in terms of quality care, Canterbury lands in the bottom 40% marking its quality rating slightly lower than the state average, depicting a room for substantial improvement.

    Staff Ratings

    Canterbury Rehabilitation and Healthcare Center unfortunately holds a 1-star rating for its staff, the lowest possible ranking achievable. The nursing home's inadequacy in this sector underscores the essential need for improvement in its overall administrative operations, patient care standards, and staffing value. Despite the disappointing rating, it's an opportunity to highlight the importance of upholding a high standard of care and service within such an essential field as healthcare. It is hoped that significant measures would be taken to enhance the service provision and consequently improve the staff rating in the future.

    Covid Data

    The Canterbury Rehabilitation and Healthcare Center boasts a commendable resident vaccination rate that places it in the top 10% of facilities. With 98.4% of its residents up to date with the latest vaccinations, it greatly surpasses the state average of 61.9%. However, it falls short in terms of the staff vaccinations. Ranked in the bottom 30% of facilities, only 5.6% of its staff are up to date with their vaccinations, which is significantly lower than the state average of 25.9%. Despite the impressive patient vaccination rate, the nursing home must strive to improve its staff vaccination rate to ensure an all-around safe environment.

    Quality Measures

    The Canterbury Rehabilitation and Healthcare Center is among the top 40% of nursing home facilities that have provided their residents with the pneumococcal vaccine, boasting a remarkable 99.17% rate, which considerably surpasses the state's average of 88.02%. The facility also ranks in the top 10% regarding the percentage of residents whose ability to move independently worsened, with the facility recording 4.84%, a number that is quite below the state's average of 18.49%. When it comes to flu vaccination, the nursing home is within the bottom 40% of facilities. However, the home's percentage of residents given the flu vaccine is 95.5%, a figure higher than the state's average of 94.02%. The nursing home also falls within the bottom 30% of facilities in terms of its percentage of residents with ulcers, as it records a high of 10.32%, exceeding the state's average of 8.3%. Remarkably, the ability to move without assistance has witnessed less deterioration at Canterbury Rehabilitation and Healthcare Center than in other homes, keeping the same 4.84% it had earlier, significantly lower than the state average of 18.49%.

    Emergency and Hospitalization Quality Measures

    Canterbury Rehabilitation And Healthcare Center, a nursing home, performs in the lower tiers compared to other facilities in several important metrics. It is in the bottom 30% of facilities in terms of hospitalizations per 1000 patient-days, with a rate of 2.24, notably greater than the state's average of 1.49. The nursing home also falls in the bottom 30% of facilities concerning outpatient emergency department visits per 1000 days—its rate is 1.63, again surpassing the state's rate of 1.11. Furthermore, this facility is in the bottom 20% when considering the percentage of short-stay residents who experienced outpatient emergency department visits. The home reports a high 19.9%, contrasted with the state's lower 13.11%. Finally, the home's rate of short-stay residents who were rehospitalized after a nursing home admission sits at 25.77%, putting it in the bottom 40% of facilities and exceeding the state's average of 22.09%.

    Healthcare Nearby


    Henrico Doctors' Hospital
    5.1 miles away
    Doctors' Parham Hospital
    6.1 miles away
    Reynolds Crossing West
    6.1 miles away
    Affiliated Dermatologists of Virginia
    6.1 miles away
    Virginia Blood Services Emerywood Parkway
    6.2 miles away


    0.9 miles away
    CVS Pharmacy
    1.5 miles away
    Kroger Pharmacy
    2.5 miles away
    3.7 miles away
    South River Compounding Pharmacy
    4.0 miles away


    All Star Orthodontics
    0.8 miles away
    Dr. Stephen S. Young
    1.4 miles away
    Family Dentistry
    1.4 miles away
    Feisel Osman, D.D.S.
    1.5 miles away
    Paul Saunders DDS
    2.5 miles away

    Essentials Nearby


    Richmond Staples Mill Road
    7.7 miles away

    Bus Stations

    8.7 miles away
    8.8 miles away
    8.8 miles away
    8.8 miles away
    8.9 miles away


    0.8 miles away
    Food Lion
    1.4 miles away
    2.5 miles away
    Good Foods Grocery
    2.6 miles away
    Trader Joe's
    2.8 miles away


    Wells Fargo
    0.7 miles away
    0.8 miles away
    1.6 miles away
    Central Virginia Bank
    2.1 miles away
    Virginia Credit Union
    2.5 miles away

    Things to do in the Area

    None Found


    Tuckahoe Creek Park
    0.3 miles away
    Tuckahoe Park
    0.9 miles away
    Deep Run Park
    2.4 miles away
    Short Pump Park
    2.4 miles away
    Nuckols Farm Park
    2.8 miles away


    Short Pump Town Center
    2.9 miles away
    Regency Square
    3.8 miles away
    Chesterfield Towne Center
    7.4 miles away
    Virginia Center Commons Mall
    10.6 miles away


    1.3 miles away
    3.7 miles away
    Tin Pan
    3.7 miles away
    Funny Bone
    5.7 miles away
    Jenkins Greek Theatre
    5.8 miles away


    Deep Run Roadhouse
    0.2 miles away
    Daddio's Grille
    0.2 miles away
    City Lights Chinese Restaurant
    0.3 miles away
    Chanello's Pizza
    0.5 miles away
    Dragon City
    0.8 miles away


  • High Temperature: 85°F
  • Low Temperature: 40°F
  • Average Temperature: 63.1°F
  • Day Breakdown: 148 days of rain, 9 days of snow and 207 days of sun
  • Precipitation: 2.1 inches a year
  • Google map of Canterbury Rehabilitation & Health Care Center


    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

    Get exact pricing & check availability

    By clicking "Get Exact Costs", you agree to our Partner's Terms of Use. You also consent to receive calls and texts, which may be autodialed, from our partner and our partner's customer communities. Your consent is not a condition to using the service. Please visit our partner's Privacy Policy for information about their privacy practices.


    General Staff Rating
    Based on 9 total reviews
    Care Staff Rating
    Based on 12 total reviews
    Food Staff Rating
    Based on 1 total reviews
    Cleanliness Rating
    Based on 2 total reviews
    Activities and Services Rating
    Based on 4 total reviews
    Erica Gordon

    5.0 rating

    Renee Smith

    5.0 rating

    Wonderful nursing home. I highly recommend!

    robert treadway

    5.0 rating

    Best experience, They were great with my grandmother!

    Erin Carl

    5.0 rating

    Amazing nursing home! Wonderful staff!

    Block gaming

    5.0 rating

    Great care! Amazing staff

    Robin Davis

    5.0 rating

    Fantastic Rehab! Clean building, kind staff, nice facility.

    Tiffany Jones

    1.0 rating

    Karen Shirar

    1.0 rating

    They were horrible. They messed up my father's j-tube and he had to spend another week at Saint Mary's.Now, I understand life happens.But that doctor there just completely lacked empathy. Just no bedside manner and he made it clear he did not care about my father.He reasoning was, dad has stage 4 cancer, so he did not matter.Yes, dad had cancer, but the place was supposed to take care of him, not usher him to the grave faster.Avoid this place at all costs.____Update to reply:We did talk to somebody, the doctor. I thought he was in charge. And he said his comments in front of an entire room of nurses. You can't resolve the issue; my dad is dead. It was James May if you want to look at the records.

    Brooke P.

    1.0 rating

    If you need to speak to someone here about your loved one, good luck to you! I never received any calls back, and the social workers were completely unconnected and not helpful. We were given multiple different answers on our loved ones length of stay, one of which included someone telling us she qualified for at least 100 days and not to be concerned. About a month into her supposed 100 day stay, I got a call saying she was being discharged in 2 days and the social worker asked what my plan was. Since this was unexpected, we had no plan and I asked why we were given no notice. The response was that they normally give 3 days noticed but they "didn't have their meeting" the day prior. I tried calling them back to discuss, but no one would answer the phone or return my messages and I ended up talking to someone in admissions who was super helpful and got her stay extended for another week. We got a discharge plan and medical transport arranged, but again was unable to reach a social worker to finalize the discharge. I left a message for the Administrator about the issues I had, but she also never called me back. I ended up calling the front desk and asking if I could stay on hold until an actual human, and not a voicemail, was available to speak to me, which was after almost a week and several unreturned calls at this point. The person at the reception desk had to page the social workers over the loud speaker and that was the only way I was actually able to reach them. I got the discharge wrapped up and emailed the social worker to share the timing of the medical transport pick up and other information she asked for, along with several questions. She replied with a confirmation that she'd have our loved one ready, but didn't answer any of my questions. I emailed her again asking her the questions, and she answered one of them and then I just gave up. Then, she emails me the next day asking for the pickup time, which I reminded her was in the original email I had sent. Then the real win was when she called me and said "oh by the way, your loved one doesn't really have to leave today." on the day she was being discharged.  I asked why the other social worker called and said that if my loved one didn't leave, we'd start paying $400-$500 PER DAY and she didn't have a response and just asked if I wanted to extend the stay another week. I obviously did not, because unfortunately this was just one of the several issues I had during this stay. Other issues included our loved fall falling out of her bed, to which the nurse said "I didn't know she could move like that to get up." and a ridiculous number of unreturned calls. We plan to file a complaint with Medicare as it is completely unacceptable to not be able to talk to a facility about your loved ones care, especially during a pandemic which visitation is limited.

    LJ P.

    1.0 rating

    Information provided at the time of the death of my dad was very insignificant.  Still have questions that will unfortunately never be answered.  Please be careful and keep a VERY close eye on your loved one if you send them to this facility.

    Diane Y.

    1.0 rating

    My aunt died at this facility in April 2019 after a stay in the rehab setting. When she was moved to the long-term care part of the facility, things changed. She was in a Medicaid bed and those patients are definitely treated differently than the rehab patients. When she was moved to her long-term care room, the bed she was put into was broken, the floor was filthy, used medical waste was under the bed, there was a leak in the sink onto the floor in the room. The room was far too small for three patients especially as one of them, my aunt, was in a wheelchair. We  had to ask to get help with these things and the social worker cleaned up some of this herself. I had to check to make my aunt actually got her medication. On one occasion, was told by the nurse that she had gotten her pain medication just a few minutes ago and could not have any more for several hours. Because she clearly was in pain, I pushed the issue and another staff checked the medication record which showed no pain medication since 9.00 in the morning This was 4.00 in the afternoon. Had I not questioned this further, my aunt would have been left in pain for several hours longer if not more.There were two other patients in this tiny room. They were all Medicaid patients. I then found out that Lexington Court provides TVs for everyone in the hospital except Medicaid patients. To be on Medicaid you must have almost zero financial assets. So, the people least able to afford a TV set are left without them. I bought one for my aunt. One patient in the room, Crystal, was bedridden. She could not do anything except stare at the ceiling and to some extent use her hands. She was quite a bit younger than the other patients. I asked the nurse about her situation and was told she had no visitors and no family. I said I would buy her a TV set if they promised to keep it for her use even if she were moved. That night, my aunt died. The next day it was the hospice company that called to tell us she had died. No one from Lexington court called with information about her death or even with condolences. When I went to her room hours later, she was still in her bed with curtains drawn. Her roommate cried as she told me she heard my aunt struggling for breath in the night and called for help several times. She said she finally had to get out of bed and use her walker to get to the nurse's station before anyone would respond. I took my aunt's TV set and set it up for Crystal, who cried with appreciation. I also gave her some of my aunt's clothing and supplies as there was not one article of clothing in Crystals' bureau. While some of the staff there, the physician, his assistant and some of the nurses and aids were wonderful, they could not make up for the lack of management and order of the place. The cheapness of the management in providing TVs for all except the poorest patients stands out in my mind when I think of this facility. As my aunt and I experienced this was a truly dismal way for her life to end.

    Elizabeth G.

    4.0 rating

    Excellent rehab team, the administrator is fantastic.  I will be using this community again for my family members!

    Regina B.

    1.0 rating

    Where do I begin??? In one word: Disgusting or better yet Hell!!! Do not look at this place. Do not go here with your worst enemy. It is dirty, smelly, and a for -profit establishment that could truly care less about your loved ones. Corners have been cut and quality is so far from here that it is disrespectful to those who sadly think this is the sort of service or care they are supposed to receive. The food is slop, more like horse manure on a plate!!!! The safety here is non-existent and a rape happened here in October 2018 by an employee. And get this, there are no showers in the rooms. Clients are expected to bathe in a community shower and only TWICE a week!!!!!!! Filth!!!! Disrespect!!! Clients are treated with no dignity just by the design of the building!! Who has no showers??? What the hell???? This is a place that has no empathy, is truly disrespecting a whole group of people and should be shut down. Run from here!! Avoid the admissions person who is more like a funeral director or a mild mannered used salesman! He will tell u he took a pay cut to work there and that his mom was in a five star place in Va Beach , but he would hv placed her here. Joke! Anyway, my point is made. Run!!!

    Tara H.

    5.0 rating

    Lexington Court is a nice quiet nursing home and rehabilitative facility tucked away in Richmond's far west end off of Gayton Road. You can also reach it via Ridgefield Parkway. The staff are friendly and help. If a resident gets sick and has to be hospitalized then you don't lose your bed while you're out. If you come for rehabilitative services and decide to stay for long term care then you will have first choice over someone that isn't there which is awesome. This facilities medical and physical therapy staff are not contracted but in house staff that works with this facility. Therefore, you get to know the staff. There isn't different contracted staff coming in out daily where you don't get the chance to know. If ever you're looking for a facility, be sure to call the admissions director, Doyle Hull for assistance and a tour.

    Life With Jourdyn

    5.0 rating


    5.0 rating

    William Anderson

    5.0 rating

    Sherri Coleman

    5.0 rating

    I definitely recommend. They have been great with my father. Consistent and hardworking staff .

    Cynthia Callahan

    5.0 rating

    Jenny Hernandez

    4.0 rating

    I’ve been a LPTA at Lexington Court for almost 11 years and highly recommend our facility for rehab services! We have an outstanding and caring rehab director, Tim Burner, and our rehab staff has years of experience in simple and complex cases. All facilities have challenges but we try our best to provide great outcomes!

    Shannon Jones

    5.0 rating

    Lexington Court is an AMAZING place to Rehab. The rehab department takes personal interest in your well being. They go above and beyond (the extra mile) to improve your current health. The therapists all appear to have been called to do this line of work. Very caring and thorough with their rehab techniques. What a Godsend they are!!!Additionally, the long term residents all seem to be happy and engaged with the numerous activities and outings. The facility is well kept inside and out. A true blessing to the surrounding community.

    Helen Siford

    1.0 rating

    I was visiting a friend. She is here for rehab. She is unable to transfer without assistance. She hit the call bell and the wait began. Finally, I stepped out to get someone. I found a male LPN having a personal conversation on the phone sitting right outside her door. When I asked for help.....he said “I’ll call an aide”. I looked up and down the hall and saw the aides were busy. I said are you not able to assist her? He said “no I’m the nurse”.....well guess what?! I’m a nurse too!! I’m an RN and it isn’t beneath me to assist my patients to a bedpan!! So I can pretty much guarantee is isn’t beneath you!! When I spoke to the unit manager....he was no help! Why is it so difficult to treat people with kindness, respect and DIGNITY!!?? I am out raged!I am in and out of nursing homes and rehab centers all the time. This is one of the worst! Don’t let the fact that it’s located in the west end fool you! If you love your family....don’t put them here!!!!

    Shelby brown

    1.0 rating

    t.r p.

    1.0 rating

    brandon king

    1.0 rating

    Amber Connally

    5.0 rating

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-01-24 2022-02-02 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper power supply for life support equipment.
    2019-10-07 2019-12-19 F Smoke Deficiencies Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
    2019-10-07 2019-12-19 D Services Deficiencies Meet other general requirements that are deficient.
    2019-10-07 2019-12-19 F Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2019-10-07 2019-12-19 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    2019-10-07 2019-12-19 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Address patient/client population and determine types of services needed.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Develop Emergency Preparedness policies and procedures.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Establish policies and procedures for sheltering.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Establish policies and procedures for medical documentation.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Establish policies and procedures for volunteers.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Create arrangements with other facilities to receive patients.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Establish roles under a Waiver declared by secretary.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Develop a communication plan.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Provide emergency officials' contact information.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Provide primary/alternate means for communication.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Establish methods for sharing information.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Provide a means of sharing information on occupancy/needs.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Provide family notifications of emergency plan.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2018-08-02 2018-09-12 C Emergency Preparedness Deficiencies Implement emergency and standby power systems.

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