Canterbury Rehabilitation & Health Care Center

Renee Smith

2020-01-01

Wonderful nursing home. I highly recommend!

robert treadway

2020-01-01

Best experience, They were great with my grandmother!

Erin Carl

2020-01-01

Amazing nursing home! Wonderful staff!

Block gaming

2020-01-01

Great care! Amazing staff

Robin Davis

2020-01-01

Fantastic Rehab! Clean building, kind staff, nice facility.

Karen Shirar

2020-01-01

They were horrible. They messed up my father's j-tube and he had to spend another week at Saint Mary's.Now, I understand life happens.But that doctor there just completely lacked empathy. Just no bedside manner and he made it clear he did not care about my father.He reasoning was, dad has stage 4 cancer, so he did not matter.Yes, dad had cancer, but the place was supposed to take care of him, not usher him to the grave faster.Avoid this place at all costs.____Update to reply:We did talk to somebody, the doctor. I thought he was in charge. And he said his comments in front of an entire room of nurses. You can't resolve the issue; my dad is dead. It was James May if you want to look at the records.

Brooke P.

2021-05-21

If you need to speak to someone here about your loved one, good luck to you! I never received any calls back, and the social workers were completely unconnected and not helpful. We were given multiple different answers on our loved ones length of stay, one of which included someone telling us she qualified for at least 100 days and not to be concerned. About a month into her supposed 100 day stay, I got a call saying she was being discharged in 2 days and the social worker asked what my plan was. Since this was unexpected, we had no plan and I asked why we were given no notice. The response was that they normally give 3 days noticed but they "didn't have their meeting" the day prior. I tried calling them back to discuss, but no one would answer the phone or return my messages and I ended up talking to someone in admissions who was super helpful and got her stay extended for another week. We got a discharge plan and medical transport arranged, but again was unable to reach a social worker to finalize the discharge. I left a message for the Administrator about the issues I had, but she also never called me back. I ended up calling the front desk and asking if I could stay on hold until an actual human, and not a voicemail, was available to speak to me, which was after almost a week and several unreturned calls at this point. The person at the reception desk had to page the social workers over the loud speaker and that was the only way I was actually able to reach them. I got the discharge wrapped up and emailed the social worker to share the timing of the medical transport pick up and other information she asked for, along with several questions. She replied with a confirmation that she'd have our loved one ready, but didn't answer any of my questions. I emailed her again asking her the questions, and she answered one of them and then I just gave up. Then, she emails me the next day asking for the pickup time, which I reminded her was in the original email I had sent. Then the real win was when she called me and said "oh by the way, your loved one doesn't really have to leave today." on the day she was being discharged.  I asked why the other social worker called and said that if my loved one didn't leave, we'd start paying $400-$500 PER DAY and she didn't have a response and just asked if I wanted to extend the stay another week. I obviously did not, because unfortunately this was just one of the several issues I had during this stay. Other issues included our loved fall falling out of her bed, to which the nurse said "I didn't know she could move like that to get up." and a ridiculous number of unreturned calls. We plan to file a complaint with Medicare as it is completely unacceptable to not be able to talk to a facility about your loved ones care, especially during a pandemic which visitation is limited.

LJ P.

2020-08-09

Information provided at the time of the death of my dad was very insignificant.  Still have questions that will unfortunately never be answered.  Please be careful and keep a VERY close eye on your loved one if you send them to this facility.

Diane Y.

2019-08-14

My aunt died at this facility in April 2019 after a stay in the rehab setting. When she was moved to the long-term care part of the facility, things changed. She was in a Medicaid bed and those patients are definitely treated differently than the rehab patients. When she was moved to her long-term care room, the bed she was put into was broken, the floor was filthy, used medical waste was under the bed, there was a leak in the sink onto the floor in the room. The room was far too small for three patients especially as one of them, my aunt, was in a wheelchair. We  had to ask to get help with these things and the social worker cleaned up some of this herself. I had to check to make my aunt actually got her medication. On one occasion, was told by the nurse that she had gotten her pain medication just a few minutes ago and could not have any more for several hours. Because she clearly was in pain, I pushed the issue and another staff checked the medication record which showed no pain medication since 9.00 in the morning This was 4.00 in the afternoon. Had I not questioned this further, my aunt would have been left in pain for several hours longer if not more.There were two other patients in this tiny room. They were all Medicaid patients. I then found out that Lexington Court provides TVs for everyone in the hospital except Medicaid patients. To be on Medicaid you must have almost zero financial assets. So, the people least able to afford a TV set are left without them. I bought one for my aunt. One patient in the room, Crystal, was bedridden. She could not do anything except stare at the ceiling and to some extent use her hands. She was quite a bit younger than the other patients. I asked the nurse about her situation and was told she had no visitors and no family. I said I would buy her a TV set if they promised to keep it for her use even if she were moved. That night, my aunt died. The next day it was the hospice company that called to tell us she had died. No one from Lexington court called with information about her death or even with condolences. When I went to her room hours later, she was still in her bed with curtains drawn. Her roommate cried as she told me she heard my aunt struggling for breath in the night and called for help several times. She said she finally had to get out of bed and use her walker to get to the nurse's station before anyone would respond. I took my aunt's TV set and set it up for Crystal, who cried with appreciation. I also gave her some of my aunt's clothing and supplies as there was not one article of clothing in Crystals' bureau. While some of the staff there, the physician, his assistant and some of the nurses and aids were wonderful, they could not make up for the lack of management and order of the place. The cheapness of the management in providing TVs for all except the poorest patients stands out in my mind when I think of this facility. As my aunt and I experienced this was a truly dismal way for her life to end.

Elizabeth G.

2019-06-06

Excellent rehab team, the administrator is fantastic.  I will be using this community again for my family members!

Regina B.

2019-01-11

Where do I begin??? In one word: Disgusting or better yet Hell!!! Do not look at this place. Do not go here with your worst enemy. It is dirty, smelly, and a for -profit establishment that could truly care less about your loved ones. Corners have been cut and quality is so far from here that it is disrespectful to those who sadly think this is the sort of service or care they are supposed to receive. The food is slop, more like horse manure on a plate!!!! The safety here is non-existent and a rape happened here in October 2018 by an employee. And get this, there are no showers in the rooms. Clients are expected to bathe in a community shower and only TWICE a week!!!!!!! Filth!!!! Disrespect!!! Clients are treated with no dignity just by the design of the building!! Who has no showers??? What the hell???? This is a place that has no empathy, is truly disrespecting a whole group of people and should be shut down. Run from here!! Avoid the admissions person who is more like a funeral director or a mild mannered used salesman! He will tell u he took a pay cut to work there and that his mom was in a five star place in Va Beach , but he would hv placed her here. Joke! Anyway, my point is made. Run!!!

Tara H.

2017-01-01

Lexington Court is a nice quiet nursing home and rehabilitative facility tucked away in Richmond's far west end off of Gayton Road. You can also reach it via Ridgefield Parkway. The staff are friendly and help. If a resident gets sick and has to be hospitalized then you don't lose your bed while you're out. If you come for rehabilitative services and decide to stay for long term care then you will have first choice over someone that isn't there which is awesome. This facilities medical and physical therapy staff are not contracted but in house staff that works with this facility. Therefore, you get to know the staff. There isn't different contracted staff coming in out daily where you don't get the chance to know. If ever you're looking for a facility, be sure to call the admissions director, Doyle Hull for assistance and a tour.

Sherri Coleman

2020-01-01

I definitely recommend. They have been great with my father. Consistent and hardworking staff .

Jenny Hernandez

2020-01-01

I’ve been a LPTA at Lexington Court for almost 11 years and highly recommend our facility for rehab services! We have an outstanding and caring rehab director, Tim Burner, and our rehab staff has years of experience in simple and complex cases. All facilities have challenges but we try our best to provide great outcomes!

Shannon Jones

2020-01-01

Lexington Court is an AMAZING place to Rehab. The rehab department takes personal interest in your well being. They go above and beyond (the extra mile) to improve your current health. The therapists all appear to have been called to do this line of work. Very caring and thorough with their rehab techniques. What a Godsend they are!!!Additionally, the long term residents all seem to be happy and engaged with the numerous activities and outings. The facility is well kept inside and out. A true blessing to the surrounding community.

Helen Siford

2020-01-01

I was visiting a friend. She is here for rehab. She is unable to transfer without assistance. She hit the call bell and the wait began. Finally, I stepped out to get someone. I found a male LPN having a personal conversation on the phone sitting right outside her door. When I asked for help.....he said “I’ll call an aide”. I looked up and down the hall and saw the aides were busy. I said are you not able to assist her? He said “no I’m the nurse”.....well guess what?! I’m a nurse too!! I’m an RN and it isn’t beneath me to assist my patients to a bedpan!! So I can pretty much guarantee is isn’t beneath you!! When I spoke to the unit manager....he was no help! Why is it so difficult to treat people with kindness, respect and DIGNITY!!?? I am out raged!I am in and out of nursing homes and rehab centers all the time. This is one of the worst! Don’t let the fact that it’s located in the west end fool you! If you love your family....don’t put them here!!!!