Canoe Brook — Broken Arrow Assisted Living

Wait List and Payment Options

Yes, we have a wait list. Being that we are both Self Pay and Medicaid, we juggle two wait lists. Our Self Pay list is much shorter while the Medicaid list is 10 plus. The reason for the longer Medicaid list is that we are licensed for 39 rooms, but only 6 are Medicaid rooms.

Staff Training and Care

The training is extensive for our staff. From a direct care perspective, our aides are Medication Aides specifically trained for managing pharmacology. The Resident Care Director is a Licensed Nurse. All undergo continuing education, or they risk loss of their license.

Community and Safety

It must be understood that we are an assisted living community. Residents who reside within Canoe Brook are able to manage their daily activities and at times, require assistance. The community is an open community, the doors are unlocked in the morning and locked later in the evening. If a resident has a desire to leave and go to the store, then they can. Many of our residents have vehicles for that purpose. The community staff keep a close eye on the residents throughout the day, but we are not a community that is locked down. When you review the room plans, you should note that each room has an exit door to a patio. But, as for safety, each resident has a push button FOB they wear around their neck and if they need assistance, they push the button.

Resources and Support Services

Regarding resources or support services, we don’t have that type of assistance. Transition is a difficult process at times, but most work through it. We would like for the potential resident to spend the day and get to know everyone.

Transportation and Dining

We do provide limited transportation. Most transportation events occur on Tuesday and Thursdays and urgent transportation on Fridays. The residents dine together in the dining room. The Drinks and plates are prepared in the kitchen and presented to the resident by a staff member. After the meal, the resident leaves the plate on the table, and it is picked up by staff. If a resident is ill, then dining can occur in their room. If a resident does not care for what is on the menu, then they have the option to request alternatives.

Addressing Complaints

There are many layers to this answer. If a resident has a complaint, they can come to the aide or employee who can address that for them. If it’s a maintenance issue, then they can discuss the issue with maintenance. The resident can talk to the director of nursing or if they feel so compelled, they can come to the administrator. Resident issues are taken seriously and will be addressed in a prompt and professional manner. If they are still unsatisfied, the resident can talk to the ombudsman or a representative of the Department of Human services. The numbers to these entities are readily visible and hanging on the wall outside the administrator’s office.

Family Communication and Visitation

Families are welcome 24 hours a day, 7 days a week. As for communication, it is dependent on the circumstances. If it is an event that involves health or welfare, either an aide, nurse or administrative staff will directly contact you. For general knowledge of events or activities, the community will email, text or send a flyer. The community maintains a Facebook page and that page is used for blasting out information.

Respite Care and Pet Policy

The community does offer respite care and the price will be in the documents attached. Most often, our occupancy does not allow for respite care. Yes, we are small pet friendly. We currently have 2 dogs and 3 cats.

Vaccination Clinics and Aging in Place

Yes, we periodically have both COVID and flu vaccination clinics. A resident can also refuse either vaccination. Aging in place is a difficult issue that depends on many factors. Events do occur that require the resident to transition to other communities. But for the most part, a resident can maintain within the community.