Cambridge Hills Assisted Living

Reviews of the senior living facility present a mixed picture, with experiences ranging from highly positive to deeply negative. Some reviewers praise the facility for its cleanliness, caring staff, and the variety of activities available for residents, including Bible study, playing cards, bingo, singing, church services, music, and personal care services like nail painting and hair styling. The meals and dining service, in particular, receive high marks for exceeding expectations.

On the positive side, many families appreciate the homey atmosphere, the dedication of the staff, and the overall care provided to their loved ones. The long tenure of many staff members is noted as a testament to their commitment and genuine care for residents. The community is described as beautiful, with residents appearing happy and well cared for. The involvement of families in their loved ones' lives is encouraged, and when issues arise, some reviewers note that they were addressed in a timely manner by the administration.

However, there are significant concerns raised by other reviewers. Complaints include poor communication and unprofessional behavior from the administration, lack of proper care such as regular bathing and changing of clothes, and failure to notify family members about incidents like falls. Some reviewers express dissatisfaction with the facility's handling of residents with dementia, stating that the staff is not adequately trained to deal with memory care needs. There are also allegations of the facility prioritizing profit over resident care, with some families experiencing abrupt discharges under contentious circumstances.

Overall, while some families have had very positive experiences, recommending the facility to others, there are serious concerns that potential residents and their families should consider. The reviews suggest a need for prospective residents and their families to thoroughly investigate and regularly visit to ensure the quality of care and communication meets their expectations.