Calusa Harbour

Augusta E.

2021-01-18

Ok, now it's 2021. My friend has not got to visit with me. This covid thing stinks. She was allowed out one day in the past year secluded and removed from me. She has been miserable Due to lack of exercise now getting therapy.

Wanda B.

2017-07-27

Horrible Service and Care.  Mom there 80 days and dad there a month.  Just moved them to The Windsor yesterday.  The Windsor is like a full service resort!   Parents and family could not wait to get away from Calusa Harbour.  Could not get calls returned at ALL!   Any competitor facility gets poor response when needing to call them on the departing patient. Sandy is the only responsive and caring person we dealt with; a ray of sunshine.   Wish we could give Calusa Harbour minus -points below 1 star.  There is NO way Calusa Harbour is a 5 star facility.

Chuck Higbie

2021-12-25

I have known Olga six years. Wonderful attitude. Everything has been taking care of...Returns her calls quickly. She will show me who and and where to handle an issue. Never a problem.The entire staff is "top shelf." Thank you.Chuck

Jeovanni Tejeda

2021-09-01

Thank you and the great staff for keeping our grandma safe during this covid pandemic

Sandy R

2021-07-01

I can't say enough positive things about Calusa Harbour. mom lived here for over 5 years and called it a real home. the staff is beyond caring, respectful, loving, dedicated and competent. she really considered them family. the location is better than most resorts. 5* all the way. the food is excellent, the activities plentiful. the cost is very reasonable! other assisted living facilities (with less services) cost much more. i am so thankful that we found Calusa Harbour when we needed it.

Trey Stevens

2021-07-01

The staff are lazy as humans can be.

Brent Jones

2021-02-01

Wow. Just wow. Absolutely terrible, rude inefficient staff. And that's the people who are actually supposed to talk to you. I can't imagine how bad the orderlies are. The place looks like trash on the outside and they clearly don't care. I would not want to put my people in there.

Chris Heine

2021-01-01

My stepmother started in Skilled Nursing then transitioned to Assisted Living. The community is very welcoming and made the transition seamless for her. I would recommend Calusa Harbor to anyone interested in transition living.

Gwynne Schweiker

2021-01-01

My husband and I would like to thank the staff of Calusa Harbor, specifically Lorren, Olga, Kathy and Joe from maintenance, for all of their patience and understanding during my mother's move. They answered all of our questions and concerns and made the process easy to understand. My mom is all settled in and looking forward to exploring all that Calusa has to offer.

Dawn Panarotti

2021-01-01

My mother ended up here after she married her wife and during the pandemic was found unconscious and taken to the hospital. She was able to pull through, but upon returning to this facility was treated horribly. The night she went back, I called multiple times asking if she had made it back to the facility and if someone would help her turn her phone on. The nurses ignored me because I asked them to do their job and called my daughter to complain about my ‘passive aggressive’ message. The night after she came home, she had a kidney stone. When she asked the nurse to call an ambulance, she was told no and made to go to bed. She asked the office multiple times to contact me about issues and they ignored her. When in reality, they wouldn’t give her wife proper care because she was there and told her they would not help because they think my mother should have done more for her wife, making her feel forced to leave. Then two weeks before We are to pick her up, renata gave her a bill for $6,000 and Made her feel bad because she doesn’t have the money. She’s never received a bill and because she wants to leave they’re mistreating her more. A couple days later, she was summoned to renatas office again to receive another bill for $10,000. When I picked her up from the facility, the nurse came up to my vehicle like gang busters throwing my mother’s medications at me! Half of them ended up on the floor of my vehicle by her actions. She reminded me of nurse ratchet. I was shocked. The facility stopped keeping track of her medications for the week prior to discharge. They gave me papers that stopped being recorded on July 23.Upon getting her home, we discovered that her family pictures and heirlooms were discarded and all of her jewelry missing. Her wife is still there and I pray for her safety. Please be careful especially if your family member has dementia.

Maria Garcia

2021-01-01

Thank you Calusa Harbour for taking such great care of my aunt during these trying times. You all made her transition from her home so easy even with everything going on. Our family truly has peace of mind knowing she is well taken care of.

The Beauty Boutique Of Swfl

2021-01-01

Beautiful views of the river! The staff is very friendly and accommodating, especially during this pandemic. Very satisfied with all the precautions being taken!

Jay T

2021-01-01

When is my grandmother going to be able to get something besides a sandwich for dinner? My grandmother has diabetes and cannot eat the bread. She asked for two sandwiches, and even offered to pay extra for the second. She was told "One per customer!" Eating only the middle part of a sandwich is not enough food. How much longer do you expect my grandmother survive eating like a third-world prisoner?

SCT MQG

2021-01-01

After not properly medicating my dad for his pain they transferred him back to the hospital. The hospital properly medicated him. He was only in the hospital 2 days and the plan was for him to go back to CH. I got a call that if they wanted me to hold his bed it would cost $319 a day. But they didn’t even have a bed to hold for 4 days but still wanted to be paid. Then they called back to tell me that since this 94 yr old with dementia and severe pain didn’t so his PT when he was there so he couldn’t come back because Medicare won’t pay. Never mind that he had to be in skilled nursing care because he has to receive Iv antibiotics 3 times a day for 6 weeks. They wanted him to pay $10,000 a month. And then she had the nerve to tell me he didn’t have the money. How does she know? How come other places would take him and Medicare would pay them?

Robert M. Warner

2021-01-01

Nice place to view the river from or take a boat ride.

Phyllis Greco

2020-01-01

Excellent place for assisted and independent living. Staff couldn't be better. Chef prepared delicious food. There are so many activities that there's no reason you should be bored. Their skilled nursing facilities are top notched.

Cynthia Huergo

2020-01-01

People are friendly and the staff go out of their way to help in any way they can .

Rosie Cavaciuti

2020-01-01

Calusa Harbor rehabilitation program is awful.My mother went in to congestive heart failure while she was there. I went to visit my mother one day and noticed the signs of CHF and I called an ambulance. Always short staffed left my mom in a wheelchair one day for 4 hrs with no oxygen the tank was empty. They had an excuse for everything and all the staff blamed one another. We paid out of network insurance because they are rated a 5 star facility. don't always believe what you read. 8 weeks later my mom just left Lee Memorial Hospital and this evening she was placed in to another rehab in FT. Myers.So thank you Calusa Harbour for nothing under your care my mom could of died and there are so many people that don't have family to visit them everyday and to pay attention to their needs. Calusa Harbor definitely did not. No one knew nothing about anyone. The amenities in the senior living care was good for people that could afford 2500 a month. Quality care kindness and respect was awful.