Brookview Healthcare Center

Positive Reviews:

• Many reviewers commend the caring and professional staff, highlighting the safe and trusting environment for residents.
• Employees express pride in working at the facility, noting a family-like atmosphere among staff and residents, and a rewarding experience in providing activities and care.
• Residents and their families appreciate the cleanliness, the quality of care, and the responsiveness of nurses and aides. Special mention is made of the therapy team's effectiveness and the facility's ability to accommodate personal touches like pet visits.
• The food quality and the absence of typical nursing home odors are positively noted, alongside the friendly and hardworking nature of the staff.

Negative Reviews:

• Several reviews criticize the facility for poor communication, both internally among staff and externally with families, leading to confusion and dissatisfaction.
• Concerns are raised about the professionalism and attitude of some staff members, with instances of rudeness and lack of empathy reported.
• Complaints about the level of nursing and aide care vary, with some reports of minimal care, slow response times, and inconsistency in care quality.
• Issues with cleanliness and personal care, including infrequent showers and unattended health needs, are mentioned.
• Some reviewers express disappointment with the management and administrative aspects, including scheduling conflicts and the handling of personal belongings.

Mixed Reviews:

• The facility's environment receives mixed feedback, with some praising the cleanliness and others pointing out the building's age and maintenance issues.
• While some employees and residents report a positive and caring atmosphere, others suggest that this experience is not universal and depends on individual staff members.