Brookstone Estates Of Olney

Positive Feedback:

• Brookstone has received praise for excellent care and service, with a new Director making quick improvements and encouraging staff to act as extended family.
• Residents and their families have enjoyed engaging activities, such as a "pie party," highlighting the community spirit and the staff's willingness to participate and make residents feel special.
• The staff's attention to individual needs, especially dietary requirements, has been appreciated, with special mention of the chef's ability to cater to personal preferences.
• Communication between staff and families is highlighted as a strong point, with direct lines of contact for peace of mind.
• Many reviews emphasize the kindness, compassion, and consideration of the staff towards residents, making them feel safe, secure, and validated.
• The facility offers a variety of living spaces, including 2 bedroom, 2 bath, or studio apartments, with new flooring, updated painting, and a private courtyard.
• Brookstone is described as a wonderful place with a great community, beautiful apartments, and very friendly staff.
• Employees express love for the environment, residents, and the sense of home Brookstone provides, citing great leadership and a welcoming atmosphere even after absences.

Negative Feedback:

• One review strongly advises against the facility, suggesting it does not provide adequate care for loved ones.

Overall Sentiment:

The majority of reviews for Brookstone are overwhelmingly positive, with many highlighting the caring nature of the staff, the quality of the facilities, and the sense of community and home it provides. While there is a singular negative review, it is vastly outweighed by the positive experiences shared by residents and their families.