Brookefield Park

Reviews of Brookefield Park offer a mixed perspective, highlighting both commendations and concerns from residents and their families. Some reviews praise the facility for its cleanliness, friendly and caring staff, and the high level of care provided to residents. Many appreciate the facility's efforts to make residents feel at home, noting the personal touches and the respectful treatment by the staff. The facility has also been recognized with awards for its commitment to quality care and high levels of satisfaction among residents and team members.

However, there are significant concerns regarding the administration's handling of visitation policies, especially during the COVID-19 pandemic. Some family members express frustration over the lack of empathy and flexibility from the administration, particularly around the essential caregivers program and visitation rights during end-of-life situations. The perceived lack of communication and compassion from the administration during critical times has been distressing for some families.

Despite these administrative issues, the positive aspects of Brookefield Park, such as its dedicated staff and the quality of care, are frequently mentioned. Many families feel that their loved ones are treated as part of a family, with several testimonials highlighting the facility as a preferred choice for their family members. The facility's environment, including its cleanliness and festive decorations, also receives positive feedback.

In summary, while Brookefield Park is commended for its care quality and staff dedication, there are areas for improvement in administration and communication, particularly regarding policies affecting family visitation and resident interaction during challenging times.