Brookdale Lenoir

Positive Reviews:

• Many reviewers highly recommend Brookdale Lenoir, praising the staff for treating residents like family and providing excellent care.
• Families appreciate the facility for allowing their loved ones to stay together, especially when one has specific health needs such as Parkinson's and Dementia.
• The staff is commended for being loving, helpful, and caring towards both residents and their families, making efforts to keep everyone safe and healthy, especially during challenging times like quarantine.
• Residents enjoy the activities available and the overall atmosphere, with one noting the facility as a great place if needing assisted living.
• Visitors appreciate the open visiting hours and the staff's responsiveness to concerns, highlighting a strong sense of community and care.

Negative Reviews:

• One review mentions a decline in satisfaction once their loved one required more assistance, citing issues with staff rudeness, poor communication, and cleanliness.
• There were complaints about the facility not returning calls after multiple attempts to contact them.
• A particularly distressing account from a family member describes how their father was treated poorly by the executive director and nurse manager, leading to their decision to move him to another facility. This review highlights concerns over respect, cost transparency, and the quality of care.

Mixed Feedback:

• While many reviews are positive, highlighting the caring nature of the staff and the quality of care provided, there are notable exceptions that raise concerns about management, staff behavior, and cleanliness.
• Issues seem to arise more significantly on weekends due to a lack of activities and some operational challenges, such as communication and responsiveness.