Brookdale Fort Smith

Negative Reviews:

• Some reviewers have expressed dissatisfaction with the management, describing it as terrible and non-compassionate, particularly in the care of their loved ones.
• Concerns were raised about the facility's billing practices, with accusations of nickel and diming due to struggles in maintaining resident numbers.
• One reviewer shared a particularly distressing experience regarding the handling of a payment for a room that was never used due to the prospective resident's passing.
• Age restrictions have been criticized, with one review pointing out the exclusion of individuals under 55.

Positive Reviews:

• Many reviewers praise the caregivers and staff, describing them as amazing, professional, and compassionate.
• The community is often described as beautiful and clean, with great food and services at a good price.
• Recent changes in leadership have been well-received, with specific mentions of new management being helpful, kind, and effective in addressing residents' needs.
• Several reviews highlight the positive impact of the staff's efforts to make residents feel welcome and cared for, even in challenging situations.
• The facility's activities and the sense of community are appreciated, with mentions of a welcoming and fun environment.

Mixed Reviews:

• While some reviews criticize the management and practices, others have noted improvements and express confidence in the new leadership.
• The experience of care and service quality appears to vary, with some residents and their families having very positive experiences, while others have faced significant issues.