Brookdale Cape May

Brookdale has received mixed reviews from residents and their families. Some have praised the facility for its exceptional care, compassionate staff, and the sense of home it provides to its residents. Highlights include the dedication of the staff, the cleanliness of the rooms and facility, and the range of activities available for residents. Many have expressed gratitude for the peace of mind they feel knowing their loved ones are in good hands, especially those with family members struggling with dementia.

However, there have been concerns raised about certain aspects of the service. One notable complaint is the facility's failure to honor its promise of providing transportation to doctor's appointments anywhere within Cape May County, causing inconvenience for some families. Additionally, the quality of the food has been criticized by several residents and their families, leading to additional expenses for those opting to arrange alternative meal options.

Another point of contention for some is the perceived high cost of care, with one reviewer describing the facility as a "major money grab" due to significant increases in fees over a short period. This has led to concerns about the overall value for money offered by Brookdale.

Despite these criticisms, many reviewers have highly recommended Brookdale, citing the staff's personal attention and care as key factors in their positive experiences. The community atmosphere, opportunities for socialization, and the overall environment have been praised, making it a beloved home for many residents.

In summary, while Brookdale has been lauded for its care and community, potential residents and their families are advised to consider all aspects, including services promised and cost, to ensure it meets their needs and expectations.