Brookdale Broken Arrow

Brookdale Broken Arrow has received a variety of reviews from residents' family members, highlighting the care, environment, and staff at the facility. Many reviews praise the attentive and compassionate care provided by the staff, the clean and safe environment, and the range of activities available for residents. The facility's management, particularly the Executive Director Kari Willard, is frequently commended for their leadership and dedication to residents' well-being.

Several reviewers have shared personal stories of their loved ones celebrating milestones, such as turning 100 years old, and the support they received during difficult times, including the COVID-19 pandemic. The facility's efforts to maintain a positive and engaging atmosphere for residents are well-appreciated, with mentions of great food, fun activities, and a user-friendly app for visiting arrangements.

However, there are criticisms as well, including a complaint about the difficulty of visiting loved ones due to technological challenges and a negative experience with a staff member in the front office. Despite these issues, the overall sentiment remains positive, with many families expressing gratitude for the care their loved ones receive at Brookdale Broken Arrow.

One review stands out as particularly negative, describing the facility as the "worst place" due to a communication issue that led to a family member being banned from visiting. This contrasts sharply with the majority of reviews that highlight the facility's compassionate care and attentive staff.

Professionals, such as a hospice nurse, have also shared their positive impressions of the facility, noting its cleanliness, structure, and the exceptional care provided by the staff. The facility is described as a place where residents are treated like family, a sentiment echoed by many reviewers.

In summary, Brookdale Broken Arrow is generally regarded as a caring and supportive community for seniors, with a strong emphasis on creating a welcoming and engaging environment for both residents and their families. While there are a few criticisms, the overwhelming majority of reviews are positive, reflecting satisfaction with the facility's care, management, and overall atmosphere.