Brook Stone Living Center

Positive Reviews:

• Staff members are intentional and appreciated for their efforts.
• Effective COVID plan in place to keep residents safe.
• Equipped and trained staff for residents with special medical needs, creating a homely environment.
• Residents are treated like family, with the facility undergoing many upgrades.
• Employees express a sense of community and teamwork, highlighting the facility's involvement in resident care and activities.
• Described as a caring, considerate, Christian home for family members.
• Though an older facility, efforts are made to maintain cleanliness and improve conditions. Staff is caring and helpful, with tasty food options.

Negative Reviews:

• Some structural and cleanliness issues noted, with suggestions of superficial improvements.
• Accusations of dishonest management practices.
• Concerns about cleanliness, maintenance, and resident care standards, including issues with laundry facilities and basic amenities.
• Reports of theft and inadequate response to resident needs during critical times.
• Low staff morale due to poor pay, lack of incentives, and challenging working conditions, including a lack of air conditioning and necessary supplies.
• Issues with resident care upon discharge, including untreated bedsores and lack of necessary documentation and medications.

Mixed Reviews:

• While some staff members are praised for their dedication, others are criticized for their lack of engagement and professionalism.
• Facility conditions and management practices receive both commendation for efforts to improve and criticism for perceived neglect and mismanagement.