Broadway Manor Nursing Home

The reviews for this senior living facility are highly mixed, with some expressing severe dissatisfaction and others sharing positive experiences. Several reviewers have given the facility the lowest possible rating, citing instances of neglect, unprofessional behavior, and even physical altercations involving staff. Complaints include poor management, lack of proper care, medication errors, and theft of personal items. One reviewer mentioned a loved one being attacked by other residents, and another detailed a situation where essential items like glasses and dentures were kept from a resident, leading to further distress.

On the other hand, some reviews highlight positive aspects of the facility. One reviewer praised the physical therapy department and recommended the facility based on their husband's experience. Another shared a personal story of recovery and gratitude towards the staff for their support and care, rating their overall experience positively. This reviewer specifically thanked various staff members for their kindness and professionalism.

However, the negative reviews raise serious concerns about the facility's conditions and the quality of care provided. Issues such as uncleanliness, unsafe conditions, and a lack of compassion were mentioned. One particularly distressing review recounted a loved one contracting COVID-19 while supposedly in quarantine and ultimately passing away, with the family not being informed of the hospital transfer in a timely manner.

Despite a few positive testimonials, the majority of the reviews suggest a need for significant improvements in management, staff behavior, and overall care standards at this facility. Prospective residents and their families are advised to consider these reviews carefully and conduct thorough research before making a decision.