Brightmoor Health Care

Reviews of the senior living facility present a mixed picture, with some expressing deep concerns and dissatisfaction, while others praise the care and environment provided.

• Several reviews highlight serious concerns about the facility's management and staff, mentioning instances of neglect, poor leadership, and a lack of attention to residents' needs. One review specifically blames the facility for a tragic loss, citing dangerous conditions for elderly people with disabilities.
• Conversely, many reviews offer high praise for the facility, describing it as clean, welcoming, and staffed by caring professionals who treat residents with dignity and respect. The activities center and efforts to keep residents engaged and entertained are particularly commended.
• Some reviews express gratitude for the compassionate care provided to their loved ones, mentioning specific staff members by their roles (but not names) who went above and beyond in their duties.
• Concerns are raised about the staff-to-patient ratio and the quality of care following a change in ownership, suggesting that the level of care has declined from previously high standards.
• One review from a self-identified employee describes the facility as a wonderful place for both short-term rehabilitation and long-term care, highly recommending it.
• Issues with specific departments, such as social work, are mentioned, with reports of hostile and aggressive behavior not being adequately addressed by management.
• Despite some negative experiences, there are heartfelt recommendations from families who have seen their loved ones receive excellent care, describing the staff as "angels in disguise" and expressing a deep sense of gratitude.

In summary, while there are significant concerns about certain aspects of care and management, there is also strong appreciation for the facility's environment, the dedication of many staff members, and the positive impact on residents' lives.