Blue Ridge Healthcare Of Buchanan

Positive Reviews:

• Staff at Buchanan Healthcare Center have been praised for going above and beyond in comforting and caring for residents, ensuring personalized care including favorite magazines and good food.
• Many find it a great place to work, citing a home-like atmosphere and a caring team.
• Under new management, the facility has been appreciated for its helpfulness and safety.
• Family members have noted the dedication and caring nature of the staff, making them feel confident in their decision to choose Buchanan Healthcare.
• Residents and their families have expressed satisfaction with the care, mentioning friendly, caring, and professional staff, and a variety of activities for residents.
• Improvements in the facility have been noted, including updates to the facilities, new paint, furnishings, and decor, creating a family-oriented, home-like atmosphere.

Negative Reviews:

• Concerns have been raised about cleanliness and staff behavior, including smoking in front of the facility and improper disposal of masks and cigarettes.
• Some reviews mention poor management, understaffing, and instances of neglect, including residents being left unattended, dehydration, and falls.
• There have been complaints about the facility's handling of resident care and communication, including inappropriate discharge of residents without proper notification to family members.
• Issues with dietary management for residents with specific health needs, such as diabetes, have been reported.
• Some have experienced rudeness and discrimination from the facility, citing refusal of admission based on weight.

Mixed Reviews:

• While some reviews highlight the great care and dedication of the nursing staff and administration, others strongly advise against the facility due to concerns about resident abuse and neglect.
• The facility has been both commended for its improvements and family-like atmosphere and criticized for its management and care practices.