Birchwood Terrace Rehab & Healthcare

Reviews of Birchwood Terrace reveal a mixed bag of experiences. Some visitors and family members praise the facility for its caring staff, cleanliness, and the quality of care provided. Highlights include positive remarks about the recent renovations that have modernized the facility, making it more appealing to both residents and visitors. Many appreciate the professional and friendly staff, ranging from the administrative team to the nursing staff and therapists. The facility's efforts in rehabilitation have been particularly praised, with several reviewers noting significant progress in their loved ones' health and mobility.

On the other hand, there are concerning reports about the facility's care standards from some reviewers. Issues such as infrequent changing of bed linens, difficulties in getting assistance, and short-tempered nursing staff have been mentioned. One reviewer expressed distress over their grandmother's experience, highlighting problems with meal delivery and lack of communication from the social worker. Another review criticized the facility for being dirty, understaffed, and for the neglectful treatment of patients, including those at high risk of falling.

Despite these criticisms, many families have shared heartwarming stories of their loved ones receiving excellent care, enjoying the food, and benefiting from the facility's comprehensive rehabilitation programs. The staff's dedication and the facility's atmosphere have been repeatedly commended, with several reviewers expressing gratitude for the care their family members received.

However, some reviews advise caution, suggesting that the facility may not be suitable for all, especially those who can advocate for themselves. Concerns about the facility's management and the treatment of residents and staff have been raised, indicating areas that could potentially need improvement.

In summary, while Birchwood Terrace has received many accolades for its care, facilities, and staff, there are also significant concerns that prospective residents and their families should consider. The experiences shared by reviewers underscore the importance of thorough research and consideration when choosing a long-term care facility.