Bayview Nursing & Rehabilitation Center

The reviews for the nursing and rehab facility present a mixed picture, with some expressing deep dissatisfaction and concern, while others praise aspects of the care provided.

• Several reviewers express regret and concern over the treatment of their loved ones, citing neglect, lack of care, and poor management. Issues such as residents being left unattended, poor hygiene, medication errors, and inadequate staffing, especially on weekends and holidays, are highlighted. The emotional toll on families is evident, with some stating their loved ones' conditions worsened due to the facility's shortcomings.
• Contrastingly, some reviews commend the facility for its rehabilitation services, cleanliness, and the dedication of certain staff members. Positive experiences mention effective physical and occupational therapy, good food, and a friendly atmosphere provided by some nurses and aides.
• Complaints about the facility's physical condition, such as unpleasant odors and the need for renovation, are noted alongside concerns about the facility's response to emergencies and overall resident care.
• The management's attitude towards complaints and concerns is criticized, with some reviewers feeling dismissed or ignored. There are also alarming accounts of residents being banned from seeing their loved ones as a response to complaints.
• Despite the negative experiences, a few reviewers share their satisfaction with the care their family members received, highlighting the hard work of the staff under challenging circumstances, including during the COVID-19 pandemic.

In summary, while there are instances of commendable care and dedicated staff, significant concerns about neglect, management, and the facility's environment are prevalent. Prospective clients are urged to consider these reviews carefully and conduct thorough research before making a decision.