Bandera Nursing & Rehabilitation

Bandera Nursing and Rehab has received a mix of reviews, highlighting both positive experiences and areas for improvement. Many reviewers praise the facility for its exceptional care, particularly noting the staff's attentiveness, professionalism, and kindness. The administration is commended for maintaining a positive work environment and treating residents like family. The facility's cleanliness and the absence of unpleasant odors often found in similar settings are also highlighted positively.

Several reviews mention the high-quality physical therapy, occupational therapy, and skilled nursing care provided. The leadership team is recognized for their hands-on approach and commitment to high standards. Families express relief and gratitude for the care their loved ones receive, describing the staff as compassionate and dedicated.

However, some reviews point out significant concerns. Issues such as inadequate communication, poor personal care, and instances of neglect are mentioned. One reviewer describes a distressing experience involving a lack of timely care and unresolved complaints, leading to a state complaint. Another reviewer expresses frustration with the facility's handling of financial matters and suggests a need for more vigilant oversight when loved ones cannot advocate for themselves.

Despite these criticisms, many reviewers express satisfaction with the facility's response to complaints and its efforts to improve. The addition of a weekend receptionist to reduce wait times for visitors is noted as a positive change. The staff, including the Director of Nursing and the administrator, are frequently mentioned for their kindness, professionalism, and accessibility.

In summary, while Bandera Nursing and Rehab is praised for its caring staff, clean environment, and quality of care, some reviews highlight areas where improvements are needed, particularly in communication, personal care, and administrative responsiveness.