Call for pricing and availability: (800) 780-8101

Alta Skilled Nursing And Rehabilitation Center

555 Hammill Lane, Reno, NV 89511

Based on 62 reviews


Services and Housing Options

Memory Care, Nursing Home, Skilled Nursing, Rehabilitation

Estimated Pricing

Studio
Estimated $5,074
For Pricing & Availability
(800) 780-8101
To Reach a Resident
(775) 828-5600

Find a Senior Community that Best Fits Your Needs

Alta Skilled Nursing And Rehabilitation Center Description

Alta Skilled Nursing and Rehabilitation Center is a top-notch skilled nursing facility located in the heart of Reno, Nevada. We're one of the biggest nursing homes in Northern Nevada with a license for 180 beds. We are committed to providing the best nursing and rehabilitative services possible, whether you or your loved one stays with us for a few weeks or a few years. We want to give you comfort, strength and serenity during this difficult time. Welcome to Alta Skilled Nursing and Rehabilitation Center, a state-of-the-art skilled nursing facility located in the heart of Reno, Nevada. Our center provides top quality care for our patients, with a focus on rehabilitation and recovery. We offer a wide range of services and amenities to make your stay with us as comfortable and enjoyable as possible. Thanks for choosing Alta! We are one of the largest nursing homes in Northern Nevada, with a license for 180 beds.

Rehabilitation
At Alta Skilled Nursing and Rehabilitation Center, exercise and rehabilitation are key to maintaining good health and making a full recovery. Before we get into the nitty gritty, it's important to discuss the difference between a healthy exercise program and the exercises that a Physical Therapist (PT), Occupational Therapist (OT), or Speech Therapist (ST) provides. All SNFs should provide PT, OT, and ST as these 3 disciplines are crucial to addressing post-acute and post-hospitalization issues. However, most SNFs and Rehabilitation Centers grossly underutilize these Therapists.

Skilled Nursing
The nursing staff is the most important part of any Skilled Nursing and Rehabilitation Center. However, the average turnover rate for a Skilled Nursing and Rehabilitation Center in the United States is 100%! This means that every year, all of the staff at these centers are replaced. The high turnover rate indicates a lack of institutional memory and continuity of care. The Alta Skilled Nursing and Rehabilitation Center is committed to employee education, development, and growth. We want our employees to feel supported so they can do their best work.

Dining
The quality of food in most health care institutions is curious because it has been largely neglected. The diet of residents is an afterthought, whether it be hospitals or skilled nursing facilities. A healthy diet is essential to the clinical pathway at Alta Skilled Nursing and Rehabilitation Center. We recommend that all of our residents and staff read "The End of Diabetes" to learn about different diet plans.

Price Comparison

  • Estimated Facility Price: $5,074
  • Average City Price: $4,860
  • Average State Price: $4,860
  • Average National Price: $5,492
  • Ranking

  • Ranking in City: 11 out of 17 communities in Reno
  • Ranking in State: 85 out of 146 communities in NV
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    Informational Videos


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    Services
    Alta Skilled Nursing And Rehabilitation Center provides a range of services to its residents, including nursing care, exercise and rehabilitation, dietary guidance, activities and life enrichment programs for socialization and emotional well-being, behavioral health support for those with mental health issues, and post discharge plans. The experienced staff ensures quality care to meet the needs of each resident.

    Health

    mental health

    skilled nursing

    therapists

    dietitian

    behavioral health

    dietary services

    nursing staff

    post-acute care

    registered nurses

    nursing care

    nursing services

    Activities

    speech

    wellness programs

    reading

    exercise program

    Amenities

    rehabilitation center

    reception

    business office

    Religious

    mass

    Information from Centers for Medicare & Medicaid Services

    This nursing community has been given an overall rating of 5 out of 5 stars by The Center for Medicare and Medicaid receiving 4 stars on its health inspection, 5 stars on its quality measures rating, and 2 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 5-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 09/18/00 and is run by a for profit organization. It is a very large-sized nursing community with 174 nursing beds. Currently, there are 141 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.

    Alerts from Centers for Medicare & Medicaid Services

    This facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $7,100.00. The facility has had 3 facility incidents reported in the last 3 years that resulted in a citation.


    Staff Ratings

    The Alta Skilled Nursing And Rehabilitation Center is a nursing home that has a 2-star staff rating, the second lowest possible. The nursing home is in the bottom 30% of facilities in terms of nursing aid staffing hours per resident per day. The nursing aid staffing hours per resident per day is lower than the state average. The nursing home is also in the bottom half of facilities in terms of LPN staffing hours per resident per day and RN staffing hours per resident per day. The LPN staffing hours per resident per day is slightly lower than the state average, while the RN staffing hours per resident per day is lower than the state average. The nursing home is in the bottom 40% of facilities in terms of licensed staffing hours per resident per day. The licensed staffing hours per resident per day is lower than the state average. Lastly, the nursing home is in the bottom half of facilities in terms of physical therapist staffing hours per resident per day; however, the physical therapist staffing hours per resident per day is only slightly lower than the state average.


    Covid Data

    The Alta Skilled Nursing And Rehabilitation Center is a nursing home that is in the bottom half of facilities in terms of resident vaccination rate. The nursing home has a resident vaccination rate of 87.9% which is greater than the state average of 78.7%. However, the staff vaccination rate at 85.3% is lower than the state average and puts the facility in the bottom 40% of all nursing homes. Additionally, their covid booster rate of 84.6% puts them in the bottom 40% for this metric as well; however, this number is still way higher than the state average covid booster rate of 72.8%.


    Quality Measures

    The Alta Skilled Nursing And Rehabilitation Center has a 5-star quality rating the highest possible. The nursing home is in the top 40% of facilities in terms of residents who lose too much weight. The residents who lose too much weight is slightly higher than the state average. The nursing home is in the top 40% of facilities in terms of residents who received an antianxiety or hypnotic medication. The residents who received an antianxiety or hypnotic medication is slightly lower than the state average. The nursing home is in the bottom 30% of facilities in terms of residents with ulcers. The residents with ulcers is slightly higher than the state average. The nursing home is in the top 30% of facilities in terms of residents given Flu vaccine. The residents given Flu vaccine is higher than the state average. The nursing home is in the bottom 30% of facilities in terms of residents with ulcers. The residents with ulcers is slightly higher than the state average. The nursing home is in the top 20% of facilities in terms of residents who received an antipsychotic medication. The residents who received an antipsychotic medication is lower than the state average.


    Emergency and Hospitalization Quality Measures

    The Alta Skilled Nursing And Rehabilitation Center is in the bottom half of facilities in terms of hospitalizations per 1000 days, which is slightly higher than the state average. The nursing home is in the top 20% of facilities in terms of outpatient emergency department visits per 1000 days, which is slightly lower than the state average. The nursing home is also in the top 40% of facilities in terms of short-stay residents who had outpatient emergency department visits; however, this number is lower than the state average. Lastly, The Alta Skilled Nursing And Rehabilitation Center is in the top 20% of facilities in terms of short stay residents who were rehospitalized after a nursing home admission, but this number way lower than the state average.

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    The Reno Area

  • Population: 241,445 (small city)
  • Average Income: $101,448 (33% of the country has a higher median income)
  • Community Distance From City Center: 4.1 miles
  • Healthcare Nearby

    Hospitals

    Quail Surgical and Pain Management Center
    0.4 miles away
    Willow Springs Center
    2.8 miles away
    VA Sierra Nevada Health Care System
    3.0 miles away
    Renown South Meadows Medical Center
    3.0 miles away
    Tahoe Pacific Hospital
    3.1 miles away

    Pharmacies

    CVS Pharmacy
    0.7 miles away
    Target
    1.0 miles away
    CVS
    4.2 miles away
    Don's Pharmacy
    4.2 miles away
    Walgreens
    4.4 miles away

    Dentists

    South Meadows Dental & Orthodontics
    3.1 miles away
    O'Gara Dental Care
    4.3 miles away
    Moana Dental Care
    4.5 miles away
    Wildcreek Dental - Dr. Austin Cope
    6.0 miles away
    Advanced Dentistry by Design
    19.8 miles away

    Essentials Nearby

    None Found

    None Found

    Supermarkets

    Save Mart
    0.3 miles away
    Whole Foods Market
    0.5 miles away
    Walmart Supercenter
    0.5 miles away
    Natural Grocers
    0.6 miles away
    Sam's Club
    0.6 miles away

    Banks

    Wells Fargo ATM
    0.2 miles away
    Bank of the West
    0.4 miles away
    Bank of America
    0.4 miles away
    Wells Fargo
    1.0 miles away
    WestStar Credit Union
    1.3 miles away

    Things to do in the Area

    None Found

    Parks

    Wheatland Park
    0.4 miles away
    Bartley Ranch Park
    0.4 miles away
    Anderson Park
    0.5 miles away
    Audrey Harris Park
    0.7 miles away
    Manzanita Park
    0.8 miles away

    Shopping

    Meadowood Mall
    0.5 miles away
    Sun Valley Shopping Center
    8.2 miles away

    Culture

    Robert Z Hawkins Ampitheater
    0.7 miles away
    Amphitheatre
    2.1 miles away
    Stremmel Gallery
    2.6 miles away
    Good Luck Macbeth Theatre Company
    3.2 miles away
    Jack Bacon & Company
    3.4 miles away

    Restaurants

    P.F. Chang's
    0.2 miles away
    Red Lobster
    0.2 miles away
    Mimi's Cafe
    0.2 miles away
    Red Robin
    0.3 miles away
    Macaroni Grill
    0.4 miles away

    Weather

  • High Temperature: 74°F
  • Low Temperature: 32°F
  • Average Temperature: 50.8°F
  • Day Breakdown: 67 days of rain, 36 days of snow and 261 days of sun
  • Precipitation: 0.7 inches a year
  • Google map of Alta Skilled Nursing And Rehabilitation Center

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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    Reviews

    General Staff Rating
    Based on 18 total reviews
    Care Staff Rating
    Based on 21 total reviews
    Food Staff Rating
    Based on 6 total reviews
    Cleanliness Rating
    Based on 3 total reviews
    Activities and Services Rating
    Based on 2 total reviews
    Kendall S.
    2021-05-13

    5.0 rating


    My aunt was a recent patient at Alta and we're beyond grateful for their care. The staff was incredible and most went above and beyond their call of duty. Whenever I had a question or my aunt was in need of something, it was quickly answered/resolved. She spoke highly of the food and loved her room. The help she received was immeasurable at a time when we couldn't be there as much as we'd wanted.

    Sean G.
    2021-05-12

    5.0 rating


    I highly recommend this facility!  Quality care for our loved one who was undergoing rehab for a shoulder injury.  She had nothing but praise for the care she received, very caring staff and detail oriented.  We were very glad she was able to recuperate here.

    Bill T.
    2020-12-22

    5.0 rating


    Most dedicated staff doing everything they can during these tough times to keep residents safe. Truly appreciate all they do.

    Ashley M.
    2020-12-14

    1.0 rating


    I haven't seen my grandmother since March, and I found out THROUGH ANOTHER FAMILY MEMBER YESTERDAY that she now has covid. You guys barely contacted anyone about this - why on earth wouldn't you call all members on your contact list if she has what we're going through a pandemic for?! So I haven't been able to see my dying grandma since March and SHE STILL got covid with you guys locked down due to your staff members negligence. We have no idea where she is now isolated because you never answer the phone or give proper follow up to family members. Is that even legal to be unreachable to the family of the person you're taking care of? Get it together and figure out your companies priorities. If this continues I'd be happy to give a review to the BBB.

    Mike A.
    2020-09-07

    5.0 rating


    fantastic meal at alta !!! fruit plate with cottage cheese on a bed of lettuce , reduced sugar chocolate health shake , hot tea , 2 % milk , key lime or lemon bar for dessert !!! fantastic meal by nutritional services at alta !!! thank you !!!

    Lindsey L.
    2020-03-15

    5.0 rating


    Wonderful new management team! Extremely dedicated young family who cares a great deal not only about their residents but their staff too. Wish I could give 10 stars!

    Corinne C.
    2019-10-07

    5.0 rating


    While visiting family in the Reno area, I also visited a close friend who is receiving care at Alta. I've reviewed a few businesses, but really felt compelled to speak up for this facility once I saw the negative reviews. Mostly, I was really shocked by how much staff was in the building. I've been to other nursing homes and it's always hard to find someone to ask a question. But here, the staff was very friendly, caring, and attentive. Unbelievably, it doesn't smell like a nursing home! And many of the residents in the halls and recreation area were smiling which really surprised me.My friend is only going to be at Alta for a few weeks, but she's getting rehab on her back and shoulder. She can't really do her hair and makeup, which I know is important to her, but the staff helps her do these things every morning, which I know, makes a profound impact on how she's feeling. It also looks like Alta is making renovations, including a new library and activity area for the residents, which will be great. I really enjoyed my time visiting my friend! Thanks for making a difference for my friend's recovery.

    Tia E.
    2019-10-04

    2.0 rating


    My mom was recently admitted to this facility for care as she battles cancer. While the nursing staff have been sweet to her, her overall level of care has been very upsetting. On the night of her admission I told staff it was important she have oxygen overnight.  They said it would be taken care of However it wasn't, resulting in low oxygen the following morning. This is a dangerous oversight. The most infuriating part is after daily requests to staff when I am able to visit in the evening and even taking a day off in person to address with senior staff, her pain is still not managed!  She has a very painful form of cancer and while she does have some pain medications it clearly isn't enough. Both I and her sister, who is a nurse practitioner are repeatedly unable to get someone to answer or call us back. This is unconscionable and downright cruel.  While the nursing staff and social workers have been great, overall attention to care by leadership is inadequate. I am now considering reporting them to the licensing board and/or moving her to another facility. I had high hopes for this facility based on reviews but do not recommend putting a loved one here. Update: A couple days after the original posting the owners of the facility reached out.   As a result my moms meds were adjusted to better manage pain and she was moved to a higher care wing of the facility. As her care did improve for the brief time before she passed I am increasing the stars by one as I still believe it was too little too late.  I do hope that the kinks have been worked out for better experience for others in the future.

    Jonica R.
    2019-10-01

    1.0 rating


    This place was absolutely horrible we left my father who is a Vietnam veteran with dementia there to be cared for while we went on vacation. He was scheduled to be there for 16 days and 5 days into his stay we got a call from a friend of ours who works there saying that my father was not being fed or changed and he had a really bad smell to him. She said that they put his breakfast tray on his table while he was in bed in a laying position and no one helped him up to eat and he was unable to get up on his own to eat his breakfast and they did the same thing at lunch time so he did not eat break or lunch because it was out of his reach and no one stopped to check to see why he did not eat. At that time my sister was also advised by the same person of this issue so she immediately went down there to check on our father and when she got there @ 3:30pm he was still in bed wearing the clothes from days before laying in a fetal position staring at the wall. ( this is not normal behavior for my father) she also smelled the horrible smell coming from our father! So she went to seek help from a nurse and the nurse tells her that he does not want to be changed so they can not force him! She then asked to speak with the owner Zachary who then tells her the same thing that he did not want to be changed and they can not force him! She advises the owner that he has dementia and he will say no cause he don't understand! He tells her again that they can not force him, so she asked how long will they allow him to sit in his own poop before someone does something and he said 2-3 days! So she made them change our father and put pajamas on him and she brought him a lunchable and some snacks and 2 gatorades and she gave it to our father. Meanwhile we cut our vacation short and starting making arrangements to get back home. We arrived the following day to find my father in bed in the same pajamas and with the same food and drink my sister had given him over 24 hours prior to us getting there and he still has a horrible smell coming from him and his was tucked into bed sleeping at 5:44pm with his shoes on his feet.( also not normal behavior forMy father he is never in bed past 9am) it is dinner time a now the nurses are handing out meal trays to everyone in his room and in his wing and low and behold there was no meal tray for my father at all and none of the nurses or cna's or the manager could tell me why there was no food for my father! So naturally we were packing all his stuff up and getting ready to take him home and away from this neglect and we myself and my mother his wife of 35 year ask if they can Change him cause he smelled really bad and they tell us that we need to leave the room while they change him and I agreed to leave cause I am his daughter but my mom wanted to stay to see if he had a rash or anything and they refused to change him in front of my mother his wife and refused until we stepped out of the room and then when we stepped out the manager stood in front of the door holding the knob so we could not try and open the door! This was the most horrible experience I have ever had to deal with and I am mortified from it all so please please please if u have ur loved one here in this facility please keep an eye on them or if u can find a better facility to care for them, my father was only there for 5 days and was already being neglected beyond imagination! No food, no water, no bathing, and no clean clothes, they didn't even sit him up from bed to eat or drink! They just left him there by himself in a room!  I still can't believe that this is how they treat a human being let alone a Veteran! Please don't put ur loved one here!

    SPYDER MIKE ANDRUS
    2021-12-18

    3.0 rating


    WELL I GOT TO BE VERY CAREFUL WHAT SAY ABOUT ALTA !!! THE FOOD HAS GREAT MEALS & THEN WHEN I POSTED TO INTERNET PHOTO OF THE BURNED FOOD ,BLACKED GRILLED CHEESE SANDWICH I MEAN BURNT 🔥🔥🔥 LIKE CHARCOAL !!! I POSTED 12 PHOTOS OF BAD LOOKING & TASTING FOOD !!! I WAS HONEST & WHEN THIS HAPPENS THE OWNER RETATIATES AGAINST ME !!! ALL STAFF HAVE BEEN GREAT MOST OF THE TIME !!! IT IS CLEAN PLACE HOUSE KEEPING TRY THERE BEST TO CLEAN ALL RESIDENTS ROOMS !!! OVERALL I THINK IT IS THE BEST PLACE IN NORTHERN NEVADA !!! EVERY PLACE LIKE THIS HAS PROBLEMS & MAINTENANCE I GIVE 5 STARS ,FOOD. COULD BE BETTER !!! RESIDENTS IN SEVERE CHRONIC PAIN ARE NOT GOING TO HAPPY !!! RESIDENT COUNCIL MEETINGS ONCE A MONTH TO ADDRESS ISSUES FROM RESIDENTS !!! OVER ALL A GREAT PLACE !!!

    Larry Jones
    2021-11-01

    1.0 rating


    Alta would get NO STARS if that was possible. Alta does not encourage family and friends to visit their loved ones even though the State Health Department encourages family and friend contact for mental and physical wellbeing. Alta makes it very difficult and will not work around work schedules. The employees can come and go and be with their families but the residences are deprived of the love they get from family and friends. I speak from experience from having a loved one, and friends at Alta. I have seen and experienced the depressing state that these patience are in thanks to Alta. I have seen the depression and guilt from family and friends that are denied physical contact with the people they care about. I would not recommend this place to anyone. If at all possible find another place.

    Polly Parnell
    2021-10-01

    1.0 rating


    Jamie Gorlick
    2021-09-01

    1.0 rating


    If you want your loved to live I suggest you do not send them to this facility!!!!!I don't even want to give them one star.They almost killed my mother, they have made her situation worse.I don't want to get into details cuz I will only get mad.Please explore other options before going to this facility!!!!

    Joe McAuliffe
    2021-09-01

    3.0 rating


    This is one of the best rated places of it's kind in the area. I can't imagine having to fulfill the obligations the staff deals with. My sister has been a resident here for many years now and is doing well. Many people find it difficult adjusting from a normal life to an environment where they require assistance in their daily lives. I can't imagine my demeanor if I ever lost the ability to function normally physically, or how strenuous it must be at times for staff members helping individuals try and adjust. I've never been there so I can only speculate and try not to criticize those facing circumstances I've never had to deal with.We are Catholic, my sister and I both pray a lot and I try and help by mailing her rosaries should they be misplaced or lost. I monitor the progress of all my orders via tracking numbers and know exactly when they are shipped to when they arrive at the destination. I've purchased my sister several rosaries and I've noticed the nicer ones arrive at the mail desk there, get signed for and then things get confusing. I purchased her a small silver and turquoise colored rosary in a beautiful case that oddly vanished and conflicting reports were relayed back to me. I haven't seen my sister in several years and she has improved from the horrific accident that got her placed there to a state she passed a competency test and seems to continue to improve. I would enjoy seeing her and the environment she's in as well as meeting the staff who care for her. A vacation from work and some time away from this area seems very appealing.

    Kendall Splawn
    2021-06-01

    5.0 rating


    My aunt was a recent patient at Alta and we’re beyond grateful for their care. The staff was incredible and most went above and beyond their call of duty. Whenever I had a question or my aunt was in need of something, it was quickly answered/resolved. She spoke highly of the food and loved her room. The help she received was immeasurable at a time when we couldn’t be there as much as we’d wanted.

    Sean Glenn
    2021-06-01

    5.0 rating


    I highly recommend this facility! Quality care for our loved one who was undergoing rehab for a shoulder injury. She had nothing but praise for the care she received, very caring staff and detail oriented. We were very glad she was able to recuperate here.

    Anabree Oakley
    2021-06-01

    2.0 rating


    The food due to budget cuts has gone down hill severely. They serve pasta slop so often the residents rather starve than eat. They’re constantly short staffed and work frantically in a panic which effects the patients negatively. The phones in the residents rooms DON’T work. I’d be terrified if I wasn’t able to contact my family. The windows don’t open all the way they can’t even get fresh air.More often than not residents will sit in their soaked briefs and promptly be criticized for not eating. Are you SERIOUS? Would you like to eat if you haven’t been changed- They encourage the patients not to shower; not that I would either in their shower room I’ve never once seen anyone clean it. There will literally be a piled of soiled briefs in the stalls. The nurses have been well known for their outbursts and berate the staff and residents. In conclusion, if you care for you’re loved ones don’t send them HERE. Instead of focusing on renovating they should be more selective on their staff. Who cares about all the fancy decor if you’re elders are being treated this way.

    Matt Neiswanger
    2021-05-01

    5.0 rating


    Great management team!

    Jeff Renzulli
    2021-05-01

    5.0 rating


    The level of service and care at Alta Skilled Nursing is wonderful.

    just me
    2021-04-01

    1.0 rating


    If you want to sit a an dirty brief for hours at a time. Go there ! When you hit your call light after the office goes home you most of the time wont be helped until hours later . if you disagree with the cna the write you up as your the bad one. With the male nurse agreeing to it A lot of the staff talk bad about you in the native language. The owner doesn't seem to care when told out the problems.

    bikerbutterfly
    2021-04-01

    2.0 rating


    It is very rare for anyone to answer the phones at the nurse stations and even more rare to get a call back after leaving a message for anyone in any department. Visitors are not allowed except "by appointment only" due to covid, I get it but that being the case you would think you would get a call back at least from the one person they have ro schedule a visit.

    Newman Whitmire
    2021-03-01

    5.0 rating


    It was great to see Judy again. Had a long talk about things and enjoyed each other.Tomorrow I’m bring a large sheet cake with 81 on it. It is coming straight from the baker. Will pic it up at the bakery and bring it straight to Judy’s window and wish her a happy birthday. It’s a great sheet cake, if want share the cake I will donate to your center.everyone can share Judy’s 81 birthday. WHIT Judy’s husband.

    Emma Potter
    2021-01-01

    5.0 rating


    My grandmother is a resident at this facility and our family has been so pleased with her care, especially during this scary time for all of us. The staff is wonderful and even though we cannot visit due to COVID safety protocols, we know this situation is for the best. Reno's levels of infection are so high and we are beyond blessed knowing that they're taking every precaution to protect their residents and their families, as well as their own staff.

    Wayne Rowe
    2021-01-01

    1.0 rating


    My mother recently passed at Alta. She went in with no life threatening illness, except being 98 years of age. Nobody would ever call me back with updates. even though myself and other family members left messages. It was impossible trying to find out how your loved one was doing. I did several skype calls and she was always lying in bed with hospital gown. I packed her several nightgowns and a warm up suit and never saw her in any of them. I don't know how much therapy she had. She was always lying down. Thanksgiving they put her in a wheel chair, unattended, and she fell out. They told me she pushed herself out on purpose because she didn't like it there! Bull! I was told they found her 30 minutes later after she fell. She ended up passing from pneumonia. She died indirectly from covid. I felt she didn't get the proper care because of her age, and they were too busy with covid patients. I couldn't go in, but somebody passed covid, as her roommate tested positive and several other patients!

    R Paccount
    2021-01-01

    1.0 rating


    In regards to the owners response. Please do more follow up with your managers!. What you are claiming is not happening! And, there are no visits as of now due to 2 student CNA's testing positive for covid! When there were visits, it was outdoors and only once every 2 weeks!Right now i would not place anyone here! Especially if your loved one cannot communicate! The care is sparse at best. They are only getting the one star for the few caring employees that they do have. Other than that you cannot get anyone to communicate with you, the nurses stations never answer or return calls. The manager doesn't return calls, the administrator doesn't return calls, and you are left wondering what is really going on with your loved one. Diapers go without changing, showers don't happen like they are suppose to, calls for help go unanswered. No visitors allowed makes it really easy to get by with less than adequate care. All of this for the most vulnerable that do not have any other options.

    Joseph Noury
    2021-01-01

    5.0 rating


    I have been in 5 different facilities over the last year. Alta is by far the best- the therapy staff is great and the nursing is top notch. Didn't enjoy the food, but I feel that this is a great place to get better.

    Kelly Chang
    2021-01-01

    5.0 rating


    The care that this facilities has for their patients is remarkable. I would definitely continue to bring any of my family members that needs top of the line care to this facility. The owners and staff provided a welcoming, safe and loving experience, and the facility itself is top of the line and suitable for any long term resident or anyone that needs a space to recover. Great job!

    Angelic Kearney
    2021-01-01

    1.0 rating


    Providing care is Great but extremely racist n discrimination is made perfectly clear n they don't want you being black nurse to succeed , they only want their kind n race to excel n have no respect for Professional Black Nurses it's really sad... - Regent Care!

    Perlita Espina
    2021-01-01

    5.0 rating


    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-09-10 2021-10-04 E Egress Deficiencies Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    2021-09-10 2021-10-04 D Egress Deficiencies Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    2021-09-10 2021-10-04 E Egress Deficiencies Meet other general requirements that are deficient.
    2021-09-10 2021-11-04 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2021-09-10 2021-10-04 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2021-09-10 2021-10-02 E Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2021-09-10 2021-11-04 E Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2019-05-29 2019-07-07 D Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2019-05-29 2019-07-07 E Emergency Preparedness Deficiencies Establish roles under a Waiver declared by secretary.
    2019-05-29 2019-07-07 D Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2019-05-29 2019-07-07 E Egress Deficiencies Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    2019-05-29 2019-07-07 D Egress Deficiencies Install emergency lighting that can last at least 1 1/2 hours.
    2019-05-29 2019-07-07 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-05-29 2019-07-07 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2019-05-29 2019-07-07 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-05-29 2019-07-07 E Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2019-05-29 2019-07-07 D Smoke Deficiencies Install smoke barrier doors that can resist smoke for at least 20 minutes.
    2019-05-29 2019-07-07 E Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2019-05-29 2019-07-07 E Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2019-05-29 2019-07-07 D Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    2019-05-29 2019-07-07 D Miscellaneous Deficiencies Have restrictions on the use of flammable curtains.
    2019-05-29 2019-07-07 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    2019-05-29 2019-07-07 E Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-05-29 2019-07-07 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-08-24 C C Infection Control Deficiencies Report COVID19 data to residents and families.
    2021-09-02 D D Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2021-09-02 D D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-09-02 D D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2021-09-02 D D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2021-09-02 E E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-09-02 D D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2019-05-23 D D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2019-05-23 D D Resident Rights Deficiencies Ensure that residents are fully informed and understand their health status, care and treatments.
    2019-05-23 D D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2019-05-23 D D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2019-05-23 D D Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2019-05-23 D D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2019-05-23 D D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-05-23 D D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-05-23 D D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2019-05-23 D D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2019-05-23 D D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2019-05-23 D D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2019-05-23 D D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2019-05-23 D D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2019-05-23 D D Nutrition and Dietary Deficiencies Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    2019-05-23 F F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-05-23 D D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-05-23 D D Environmental Deficiencies Keep all essential equipment working safely.
    2020-01-23 D D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2018-06-07 D D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2018-06-07 D D Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2018-06-07 D D Nursing and Physician Services Deficiencies Observe each nurse aide's job performance and give regular training.
    2018-06-07 F F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2018-06-07 D D Freedom from Abuse, Neglect, and Exploitation Deficiencies Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

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