Woodland Terrace Extended Care Center

Reviews of the senior living facility present a mixed picture, highlighting both commendable and concerning aspects of care and service provided.

• Several reviewers praised specific CNAs for their outstanding care, mentioning their professionalism, attentiveness, and kindness. Positive experiences were often attributed to the dedication of these staff members.
• On the other hand, concerns were raised about the overall quality of nursing care, with reports of residents being neglected, not receiving timely medication, and experiencing distress due to lack of prompt assistance.
• There were serious complaints regarding safety and health care, including an incident where a resident was burned and another case of severe dehydration leading to hospitalization.
• The quality of food received criticism from multiple reviewers, with one person stating they would not feed it to a dog and another expressing dissatisfaction despite the facility's efforts to provide a variety of activities and clean living conditions.
• Communication and administrative issues were noted, including problems with ordering and receiving medical equipment and delays in medication administration due to prescribing procedures.
• Despite these issues, some family members of residents had positive things to say about the facility, noting its cleanliness, friendly staff, and the range of activities available to residents.
• One review mentioned a satisfactory post-operative stay, highlighting the facility's cleanliness and friendliness, though the food did not meet expectations.
• A potential visitor found the facility to be less impressive and more expensive compared to others, describing it as a high-rise, standalone building.

In summary, while there are instances of exceptional care and service, significant concerns about nursing care, safety, and administrative efficiency suggest a need for improvement in certain areas.