Woodbine Rehabilitation & Healthcare Center

Elaine L.

2021-08-20

Very rude and nasty staff - can't even get info on the phone. My friend who is there has gone downhill from day one and no one is helping.

A.T. D.

2021-08-15

We were looking for a Rehab center for our mom who had suffered a series of strokes. Honestly our criteria was 1) Within the Kaiser network and 2) Close to our home in Northern Virginia.  When we were directed to Woodbine, we got that and much, much more.From the first check in we really liked the feel of Woodbine. Peter was our administrator and even though our mom checked on on a very busy Sunday, he took time to answer questions and ensure we were comfortable.  I talked to several families that day and throughout her stay and they all gave high marks about the staff and we definitely agree. The nursing staff looked over our mother and even called her "momma Gloria". They called whenever there was a question or to update us on her condition.  We especially want to acknowledge Esther who seemed to always be there to aid and support and Abbie who not only talked us through our mom's wound intake, but patiently worked with her and taught us how to care for her at home.We can't say enough about the therapists who served our mother. Her team made up of Russ (PT), Lauren (OT), and Kanika (Speech) worked with us so we understood their goals and plan. By the time they were done, she was displaying skills that we did not consider possible upon her check-in.We also had an excellent experience with the administrative staff. From the front desk who ensured we could visit everyday and worked to schedule with our out of town contingent.  We want to give a nod of thanks to Kinnese who was our social worker. She guided us through the process and even advocated for us when meeting with the medical staff and insurance administrators. All in all we had an excellent experience with Woodbine and recommend them for your family member.Sincerely, The Dean Family.

Jenn G.

2021-05-29

If I could give this place negative stars I would. My mom went to this rehab facility following knee surgery. The first night she was there she asked to go to the bathroom and was told she would have to wait until after the nurse shift change (which was happening in 2 min) and 30 min after that she was still waiting with her request ringing. It took so long that my mom got herself out of bed (which she shouldn't have done) and had to pee in a trash can within reach because no one would come and help her.The next day we got her out but the social worker was playing games with the new rehab facility we were trying to move her to so that my mom would get stuck there for the weekend. This place claims five stars which is laughable. After calling around to multiple places and asking other people who work in the field about Woodbine every single one said that Woodbine is known for being terrible in terms of their nursing staff. Luckily my mom was cognitively ok and could advocate for herself. I shudder to think of the poor souls there who can't.

Kathryn S.

2020-12-28

I can't even give Woodbine a rating. During covid we were not able to visit my Dad, so we had to put our trust in Woodbine. Woodbine promised a state of the art facility, huge gym with even a car that would help rebuild my Dads atrophy. The Doctors at at inova Alexandria said he needed rehab. Woodbine expressed they had the resources to do it. What they didn't mention is that my Dad would be quarantined to his room for 14 days. I understand the need to be safe but if someone is need of rebuilding their body so they can function you can't leave them in a bed 24/7. My Dad was supposed to be well enough that with good therapy he would get back on his feet, instead he died. He had so many infections he could not recover, please note he was only at Woodbine for 8 days at Woodbine. The nurse finally sent him back to the hospital after she saw he was not responding. I called everyday multiple times checking on him, the nurses were not very nice, just being honest. If you have options please go somewhere else, possible in home care, anywhere else but Woodbine.  In my opinion Woodbine did not act fast enough and given the bed sore size is an indication of neglect. My Dad is gone and there isn't anything I can do to bring him back. However, I hope this review helps you decide on somewhere else. I asked which is the best place when trying to find the best care and the social worker told me physical therapy is physical therapy. I trusted the medical professionals and it didn't work out for our family. If this saves someone else's life than this post made a difference. I will never do a nursing/rehab home again. My Dad had his mental faculties and I feel terrible that I trusted Woodbine to help get him on his feet.

Iris C.

2020-12-12

Update: thanks Natalie A. I hope to see the solutions that the facility said they would implement, be inacted soon. I am excited in anticipation of  the daily regular updates that Woodbine said they would start this past Sunday They are right on top of things and find solutions for your complaints and I deeply appreciate it. It is SO.HARD to not be able to be with mommy while she is recovering and I mentioned the stress of not knowing her stats during the day. They came up with a solution for it and gave me numbers to call if no one picks up on the nurses' station. I appreciate their quick, swift action and was planning to upgrade their stars anyway even before they called to create a solution. They DO listen. Also the therapists remain all kinds of awesome as I have stated before. I am confident that mommy is in the right place.

David L.

2019-10-18

Not sure why there are so many negative reviews but my dad stayed at this facility after a heart attack and stroke.  The staff was always attentive to his needs. They were very compassionate with my dad and us as a family, during a difficult time.  The therapy staff was superb.  I am so grateful for all the progress my dad made there and he wouldn't be where he is without Woodbine.  Took off one star because the quality of the food.

Lisa M.

2019-06-24

I was at this place 52 hours and had someone in route to get me three times.  Some of the issues I had there were personal and some were regarding the institution.  It is pretty much a geriatric center and someone younger may not find some of the rules appealing.  There was also not much of a selection for meals (when I was there two choices), so I was advised by the facility and my doctor to order delivery (which I did).  I am not going to point out every little petty thing due to the short duration that I was there.  I will supply why I ultimately left.  Promise breaking and lies.  I had promised to stay if I was moved.  I waited hours for this change.  Unlike a hospital, I knew they were not discharging people at night, so believed this was just a petty attempt to delay.  At 9:30 pm, I was told the bed was broken and asked if I could wait till the morning.  I called for a ride.  I was then told by a different person that the room was ready.  I was told the previous notification was by a supervisor, but it was unknown why she said the bed was broken.  I couldn't trust them after that.  I would be looking over my shoulder.  I was offered the loan of a walker when I left to assist in my safety yet, I was denied my meds, including antibiotics which makes me question any genuine concern for my safety.  Had that one request been granted, I probably wouldn't have made complaints.

Barbara H.

2019-03-08

I can't believe that John W decided to respond to my review 8 months after my loved one died.I was on top of his care daily, rattling the cages is of administrators, doctors, nurses. I took him on social leave every single day that Woodbine would allow it.The day that he died I came to pick up his belongings and the unit nurse said that she'd never seen anybody who took better care of a loved one than me. The care there was so awful that before he died I was in the process of getting Fairfax County advocate involved who said they were aware of how hideous Woodbine services are. Woodbine gave me a hard time about even getting his toenails clipped, so how awful a place do you be have to be to argue with loved ones over that?I have no reason to talk to anybody at Woodbine now. My loved one is deceased and I would never allow another human being to be put in that hellhole if I had any authority to stop it.Only thing that would make me happy is if Woodbine was shut down never to be opened again. Humans shouldn't have to stay there.

Dean H.

2019-03-06

For those seeking a well organized long term care facility I highly recommend Woodbine.   My mother has Alzheimer's disease and has been there almost a year now.  She has always received attentive care and the staff there are friendly and are good about contacting me if there is any change in my mothers condition as well as events planned.   The administrators are very courteous and show sincere  concern for your situation.  I visit my mother on a weekly basis and as I leave I can take comfort in knowing she is in good hands there.

Ginger E.

2018-09-20

I don't know why there are so many bad reviews here. My husband is there and I can only say that he is getting wonderful care, The best! The facility is immaculate, the food and staff are caring and always available to talk to you about any of your concerns. He is getting the best care that I could only hope for. I was so afraid when I read all these bad reviews but after a week that my husband has been I only wishthat I wish I could give them ten stars. I want to thank everyone for such wonderful care that my husband is receiving and especially Anastasia for always being there for me.

Jazmin P.

2018-06-06

What a HORRIBLE PLACE! If you love your family member DO NOT send them here.......the staff does NOT care about the patients, I went to see my mother and when I walked in I saw this man in the hall way right in front of the desk, I came back 2 hours later and the man was in the same spot like this!

Christian B.

2018-04-24

RUN!!! PLEASE do not be fooled.  At first look this place looks spacious and more hospital like than other options in the area... far from it! The care of the nurses is awful, and my mother in law was there most of the time with my father in law who was a resident there... I can only imagine the poor treatment to those that didn't have caring family members fighting for them.  My father arrived there with all kinds of issues, but stable, not being able to eat much nor drink much... the first thing we got was a CNA fighting with us because they wouldn't give him not even a spoon of water to drink, followed 15 min later by the food cart with the days meal for him.. PIZZA! these people should be out of business.  In 2.5 weeks that he was there my father went from 135lbs to 105lbs... from being stable and ambulatory to not eating or drinking and in pain all the time. Nurses are non existent, doctors? What doctors? This place has the right façade but is nothing more that a compilation of torture chambers.I wouldn't have this people watch my dog much less ever again care for a love one.  Shame of them.!

Rhonda L.

2017-08-25

You don't meet with the staff normally for 2 weeks. Our doctor and therapists were very good. The good stops there. When I called after experiencing the same issues a couple of times I was told by the social services representative that my complaints were petty and I my be best served taking my husband home. I pushed to have a meeting before the two weeks. The nursing staff don't give a damn, the CNAs generally don't give a damn. I came in one evening to find blood in  and on my husband's mouth. I asked to see the evening supervisor in addition I mentioned that his cough wasn't as strong as it was they day before.  A RT came in immediately, the supervisor said his nurse, Michael, was on break and would deal with his mouth when he returned from break -- really?  I asked the RT about the percentage of oxygen my husband was on and why it was higher than he was on at the hospital. I heard him relay my concerns to the evening supervisor who said loud enough for me toHear what do I know!  I have never in my life wanted to wring someone's neck like I did this guy. I met either the unit director and she said let me know these things it was a Tuesday, I told her her voicemail had been full since Wednesday. If your love ones need any nursing/medical care don't send them here. My husband left by being transferred to Alexandria hospital with pneumonia, MRSA and MDRE. He was days away from going to an acute rehab!

Yolande L.

2017-08-06

My mother was released from INOVA Alexandria after a two week stay and her doctor recommended rehab. I couldn't obtain a bed at a facility she had previously used, and I was told that Woodbine had an excellent physical therapy program. When she was transferred, I was at work, but I visited her at the end of my workday. When I first entered the facility, the smell hit me, the smell of urine. It wasn't too strong, but I could smell it. I was startled by the sound of an elderly person screaming, "help me" repeatedly , and there were several beds with patients lying and staring aimlessly scattered in the hallway.  I located my mom in a room designed for two, but in my opinion could only fit one comfortably. My mom was upset, she thought she was there to stay, of course I comforted her and told her it was only temporary and she was there for rehab. I immediately wanted to transfer her to another facility because the place looked like a warehouse for the elderly. After one week and speaking to the therapist and social worker, mom is set to be released next week. I am disappointed in the physical therapy, I am disappointed in the room size, the entire facility is just depressing. Mom has not improved, instead I believe her cognitive abilities have declined since she's been here. I can't say enough though about the CNA's and the LPN's. They were awesome - they took excellent care of my mom. My 2 stars are for them. Without them, mom would be in worse shape. My recommendation- take your loved one to another facility. The Fountains at Alexandria is good with private rooms. This place is extremely depressing and I will never bring mom here again should she ever need rehab in the future,

Beverly C.

2017-05-18

I must say that there were a FEW people here who actually seemed to care about patient rehabilitation.  My father was released from this place about a month ago, with SEVERE BEDSORES.   We were NEVER EVEN notified of the bedsores until 2 days before his discharge when they called and said we needed to learn how to clean them.  So basically, the hopes for his recovery when he was released from the hospital into rehab went down the drain!!   We were told that he must not have been turned every 2 hours.  Once I had to go to the nursing station 4 times for pain medication for my father.  They acted like it was a bother and kept saying that they would be there but only came because I think they got tired of me asking.   One time my father's roommate was eating lunch, and 30 minutes later, I had to go find my father's lunch!!!   We attempted to call the administrator to discuss our concerns, and she was never available!!! My father has been in a downward spiral since his stay at this place.  I would never recommend anyone go to this place, and if you love your loved one, don't send them here.  Because of the horrific bedsores that he developed at Woodbine (and that they tried to cover up), I cannot give this place even 1 star, but I needed to put a star to rate this place!

Ester Levyash

2021-12-01

Great facility!

Linda Mann

2021-12-01

Great nursing and rehabilitation staff

Kathleen Jenkins

2021-12-01

I would give them zero stars if that was an option. This place is a terrible rehab facility! My dad was sent their from Alexandria hospital to recover from a serious stroke. During his recovery at Woodbine my father was not appropriately cared after by their skilled nurses. I believe because he was sleeping a lot none of the "nurses" bothered to keep track of his fluid in take resulting in him becoming very dehydrated. I did not find out about his dehydration until he had to return to the hospital due to some form of congestion issue. They did not deliver the service they claim to provide. Their nurses are not well skilled, if they were he wouldn't have been so severly dehydrated. I regret agreeing to take my father here and leaving him in their care. He will not be returning.

Patti Melora

2021-11-01

Thank you for your great care and service you give. I visited my friend who received great care and is ready to go home. Great nursing and rehab staff.

Tom Kilcourse

2021-11-01

The staff at Woodbine is fantastic. A very caring dedicated staff. Lead by Donna Shaw she always goes the extra mile when dealing with any issues that comes her way.

Rian Milling

2021-11-01

Nice, Clean and Friendly

Katherine Torres

2021-11-01

My loved one had a wonderful experience.

Catherine Kelly

2021-11-01

Mom looks great! You all are taking such good care of her. God bless you all.

Jordaan Whitehead

2021-11-01

EXTREMELY disappointed in my experience with the administration. My dads case worker stopped working there, I wasn’t informed. I begged for my dad to get evaluated so he could be moved to an appropriate facility for his needs. They kept his diagnosis from me for 18 days… just straight up ignored my phone calls and emails. Couldn’t get him out fast enough.

Mike Stevens

2021-11-01

Movie Night 9/30Thanks so much to the Woodbine Staff for putting on a awesome event - an outdoor movie night! What a great idea to allow loved ones to spend time with residents amidst the visitation challenges due to COVID. They cleared part of the parking lot, set-up a giant movie screen with speakers, and even had a popcorn machine & drinks. It was so nice getting to be together. They were even passing out blankets if you were chilly. Everyone I interacted with was super friendly from the check-in/health screener person to the Director of Maintenance (Dice), who was manning the refreshment table. Clearly this had to be a ton of work, as many of the residents have mobility limitations. There were nurses and CNAs everywhere helping bring out and attending to the patient movie goers during the show. The administrator and several of the administration staff - Michelle and Jennifer P - were also there from beginning to end actively helping with residents and taking popcorn orders. Layla (Activities Director) picked a perfect flick. It was a night that made you smile. Thanks for helping us feel normal in these tough times. Well done!

Sue K

2021-11-01

Woodbine- we wanted to be sure to share with all, your Movie Night Event was truly Wonderful!! We hope to see many more while we are still at Woodbine.Thank you.

Elizabeth Chando

2021-11-01

My dad may not have made it if it wasn’t for this place! The most impressive pulmonary program. Can’t thank the staff enough

M I

2021-11-01

Excellent care navigation for my loved one. Highly recommend.