📞 Call for pricing and availability: (800) 780-8101
Windsor Run
2030 Windsor Run Lane, Matthews, NC 28105
For Pricing & Availability
(800) 780-8101To Reach a Resident
(704) 443-6300Estimated Pricing
Price Comparison
Exclusive Interview Insights
Our team personally reached out and conducted an insightful interview with this community on Oct. 16, 2023. Here's what we learned:
Overview of Windsor Run Continuing Care
Windsor Run Continuing Care is a senior living community that offers personalized care plans for its residents. The community provides a range of care levels and housing options, catering to the individual needs of each resident.
Assisted Living Options
The community offers three different unit options for assisted living, allowing residents to select based on their preferences. However, it is important to note that Windsor Run Continuing Care does not offer respite care services.
Moving and Transition Support
While the community does not currently have partnerships with moving companies, they are in the process of working on contracts to assist seniors with moving and downsizing. Families often help with the moving process, especially since most residents transition from the independent living community within Windsor Run, requiring minimal relocation efforts.
Pet Policy
Cats are allowed within the community, provided they have up-to-date vaccination records. However, the care for the cat is the responsibility of the family, as the staff does not provide pet care services. Dogs are not permitted in the community.
Dining Experience
Windsor Run Continuing Care prides itself on its five-star dining experience, with meals prepared by chefs and a diverse menu that includes daily options for breakfast, lunch, and dinner. The community accommodates dietary restrictions and offers a variety of choices, including soups, pasta, fish, salads, sandwiches, and themed meals like pizza Fridays.
Safety and Security
The community ensures the safety of its residents with 24-hour security and nursing staff. Doors are secured, with the exception of the front door, which is monitored by a hospitality associate. For residents at risk of wandering, a pendant system is used to trigger silent alarms and lock exit doors automatically.
Addressing Resident Complaints
Residents have multiple avenues to voice complaints, including contacting their ombudsman, the compliance office, the director of nursing, or the nursing home administrator. The community's handbook outlines the rights of residents and the procedures for addressing grievances.
Family Communication
Communication with resident families is maintained through email distribution, monthly family council meetings, and a suggestion and concern box located at the front desk. The community's small size fosters open communication and familiarity between staff and families.
Transportation Services
Transportation is available for program outings, such as plays, scenic rides, movies, and shopping trips, using the community's wheelchair-accessible bus. However, transportation for doctor's appointments is not provided and is typically arranged by family members.
Healthcare and Staff
The community has an integrated healthcare team, including nurses (LPNs, RNs), certified medical assistants (CMAs), certified nursing assistants (CNAs), and onsite rehabilitation services (OT, PT, speech therapy). Staff undergo a comprehensive onboarding process, including orientation and training with experienced team members.
Waitlist Information
Windsor Run Continuing Care currently has a waitlist for potential residents.
Contact Information
The healthcare sales counselor at Windsor Run Continuing Care is Jaquia Newton, who can provide further assistance and information regarding the community's services and amenities.
For pricing & availability call (800) 780-8101
Find a Senior Community that Best Fits Your Needs
Care Types at Community
This community offers the following types of care
Independent Living
Independent living offers seniors the freedom to enjoy their retirement in a supportive community setting, with amenities and activities tailored to their active lifestyle.
View other Independent Living communities in Matthews
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Matthews
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Matthews
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Overall, the reviews for the senior living community are mixed, with many residents and their families expressing satisfaction with the amenities, staff, and lifestyle offered. Highlights include:
- Beautiful facilities with patios, fireplaces, a cafe, library, and an upcoming indoor restaurant.
- Excellent assistance available when needed, fostering a strong sense of community among residents.
- High praise for the staff's helpfulness and the community's response to the pandemic, prioritizing resident safety.
- A variety of activities, good food, and convenient shopping options contribute to a positive living experience.
- Residents appreciate the stress-free environment, the opportunity to be as active as they choose, and the availability of transportation for outside activities.
- Modern, well-designed apartments with natural light and a variety of dining options.
However, there are some concerns and criticisms:
- A required deposit of $200k raised concerns for one reviewer.
- Some dissatisfaction with the organization of the dining room and the speed of service.
- Issues with the handling of refunds for a deceased resident's unit, causing frustration among beneficiaries.
- Concerns about the availability of emergency medical care, the quality and consistency of food, and the design of carpets which may pose a risk to seniors.
- Reports of a toxic environment with rude behavior from some staff members and a need for new staff.
While many residents find the community to be a paradise with wonderful amenities and a vibrant social life, potential residents should be aware of the criticisms regarding service and management issues.
Reviews
There are currently no reviews that were left on My Caring Plan
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Windsor Run Videos
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Community Amenities
Room Amenities
Dining
Transportation
Pet
What is in the Neighborhood
- The closest city is Stallings which is 2.2 miles away and has a population of 15,270 (small town).
- The average income is $86,108, which is very high compared to other zip codes.
- Weather
- High Temperature: 84
- Low Temperature: 44
- Average Temperature: 65.3
- Day Breakdown: The area gets 164 days of rain, 3 days of snow and 196 days of sun
- Precipitation: 2.5 inches a year
- The crime rate is 5.82 per 100 people which is high compared to other cities.
- Violent Crime: 1.05 incidents per 100 people
- Property Crime: 3.36 incidents per 100 people
- Drug-Related Crime: 0.53 incidents per 100 people
Click the button above to explore the neighborhood
Supermarkets
Publix
0.4 miles awayHarris Teeter
0.6 miles awayAldi
2.6 miles awayThe Fresh Market
3.1 miles awayWhole Foods Market
3.2 miles awayNone Found
Bus Stations
Matthews Park & Ride
3.5 miles awayCrownpoint Executive Dr @ 2201
4.1 miles awayCrownpoint Executive Dr & Independence Blvd
4.2 miles awaySardis Rd North & Crownpoint Executive Dr
4.3 miles awayColwick Road & Greenwich Road
7.8 miles awayBanks
Bank of America
0.5 miles awayCommunityOne Bank
0.5 miles awayBB&T
2.2 miles awaySunTrust
2.4 miles awayCMCU - Charlotte Metro Credit Union
2.6 miles awayHospitals
Matthews Medical Center
2.4 miles awayAdvanced Sports & Spine, PLLC
3.2 miles awayDitesheim Cosmetic Surgery
6.1 miles awayAtrium Family Health Care
7.7 miles awayAtrium Health Pineville
8.3 miles awayPharmacies
Rite Aid
0.5 miles awayGPS Pharmacy
2.2 miles awayCarolina Pharmacy
3.2 miles awayWalgreens
3.5 miles awayCVS
6.9 miles awayDentists
Plantation Market Dental Group
0.5 miles awayLandMark Dentistry - Matthews
2.6 miles awayDental Works
3.4 miles awaySix Sigma Dental Care
3.9 miles awayNexus Dental
4.6 miles awayParks
Squirrel Lake Park
1.0 miles awayColonel Francis J. Beatty Regional Park
1.1 miles awayFour Mile Creek Greenway
1.3 miles awayArthur Goodman Memorial Park
1.5 miles awayStallings Municipal Park
1.7 miles awayPlaces of Worship
St. Mary's Chapel
11.1 miles awayShopping
Ballantyne Village
7.6 miles awayCulture
Amphitheater
1.8 miles awayMatthews Playhouse
2.1 miles awayFullwood Theatre
2.1 miles awayMcDowell Art Center
2.1 miles awayChris Hertel Stage
4.8 miles awayRestaurants
Midwood Smokeshack
0.3 miles awayOne‐U Japanese Restaurant
0.6 miles awayJohn Street Pub
2.2 miles awayPita Kabob Grill
2.2 miles awayMing Fu
2.3 miles awayGet exact pricing & check availability
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Get exact pricing & check availability
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