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Windsor Estates Of St Charles Snal
2150 West Randolph St, Saint Charles, MO 63301
For Pricing & Availability
(800) 780-8101To Reach a Resident
(636) 946-4966Estimated Pricing
Price Comparison
Windsor Estates Of St Charles Snal Description
Windsor Estates of St. Charles is a CCRC (continuing care retirement community) committed to providing superior quality of care for seniors in St. Charles County and the Greater St. Louis area. That’s why you’ll find exceptional staff throughout our community – from administrative offices to landscaping to food service.
We’ll do everything possible to help you continue with the life you love here. We encourage you to maintain friendships and social circles, the pursuits you find meaningful, and your own personal style. We’ll customize a plan to your unique needs and make it easier to live the way you want.
For pricing & availability call (800) 780-8101
Find a Senior Community that Best Fits Your Needs
Care Types at Community
This community offers the following types of care
Independent Living
Independent living offers seniors the freedom to enjoy their retirement in a supportive community setting, with amenities and activities tailored to their active lifestyle.
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Saint Charles
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Saint Charles
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Saint Charles
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Windsor Estates has received mixed reviews from residents and their families. Some have praised the facility for its helpful staff, home-like feeling, and the variety of activities and care levels available. Positive comments highlight the facility's cleanliness, caring environment, and the improvements in residents' quality of life after moving in. Special mentions were made about the facility's location next to a beautiful park, affordable apartments, and veteran discounts.
However, several concerns have been raised regarding the management and care quality at Windsor Estates. Issues include problems with billing and refunds, with one family experiencing repeated billing to a deceased resident and another not receiving a refund for unused rent. Communication problems were noted, including difficulty in contacting staff and lack of information about ongoing events. There were also serious allegations of neglect, such as residents not receiving timely assistance after falls, and understaffing leading to inadequate care. Concerns about the physical condition of some rooms in the skilled nursing facility were mentioned, alongside dissatisfaction with the handling of vendor payments.
One review expressed a significant improvement in the facility, mentioning new ideas and happy residents. Yet, others have shared distressing experiences, including a resident's family having to involve the police for emergency assistance due to staff unavailability. Additionally, there are reports of the facility closing and laying off staff, alongside complaints about unfair work practices and concerns over medication management.
Overall, while some reviews reflect a positive experience with Windsor Estates, a considerable number of reviews raise serious concerns about management practices, staff responsiveness, and resident care quality.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 2
Quality measure rating: 2
Long-term quality measure rating:
2
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: Dec. 3, 1992
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 66
Total current residents: 59
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 7
Number of
substantiated complaints: 73
Number of payment denials: 3
Number of fines: 3
Total cost of fines: $239658
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-07-13 | 2022-10-11 | F | Emergency Preparedness Deficiencies | Develop Emergency Preparedness policies and procedures. |
| 2022-07-13 | 2022-12-06 | F | Emergency Preparedness Deficiencies | Establish policies and procedures including evacuation. |
| 2022-07-13 | 2022-12-06 | F | Emergency Preparedness Deficiencies | Establish roles under a Waiver declared by secretary. |
| 2022-07-13 | 2022-10-11 | C | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2022-07-13 | 2022-12-06 | E | Construction Deficiencies | Meet requirements for sections of health care facilities separated by fire resistive construction. |
| 2022-07-13 | 2022-12-06 | F | Egress Deficiencies | Install proper backup exit lighting. |
| 2022-07-13 | 2022-12-06 | E | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2022-07-13 | 2022-10-11 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2022-07-13 | 2022-12-06 | E | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2022-07-13 | 2022-10-11 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-07-13 | 2022-10-11 | F | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2022-07-13 | 2022-10-11 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-07-13 | 2022-12-06 | E | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2022-07-13 | 2022-12-06 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2022-07-13 | 2022-10-11 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the use of electrical equipment. |
| 2022-07-13 | 2022-10-11 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2022-07-13 | 2022-12-06 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure that testing and maintenance of electrical equipment is performed. |
| 2022-07-13 | 2022-10-11 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2022-07-13 | 2022-12-06 | E | Smoke Deficiencies | Meet other general requirements. |
| 2022-07-13 | 2022-10-11 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2021-08-10 | 2021-08-16 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-08-22 | 2019-10-01 | F | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2019-08-22 | 2019-10-01 | E | Construction Deficiencies | Use approved construction type or materials. |
| 2019-08-22 | 2019-10-01 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2019-08-22 | 2019-10-01 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2019-08-22 | 2019-10-01 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2019-08-22 | 2019-10-01 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-08-22 | 2019-10-01 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-08-22 | 2019-10-01 | E | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2019-08-22 | 2019-10-01 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2019-08-22 | 2019-10-01 | E | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2019-08-22 | 2019-10-01 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2019-08-22 | 2019-10-01 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2018-07-19 | 2018-08-31 | C | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2018-07-19 | 2018-08-31 | C | Emergency Preparedness Deficiencies | Develop Emergency Preparedness policies and procedures. |
| 2018-07-19 | 2018-08-31 | C | Emergency Preparedness Deficiencies | Establish procedures for tracking staff and patients during an emergency. |
| 2018-07-19 | 2018-08-31 | F | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2018-07-19 | 2018-08-31 | E | Construction Deficiencies | Meet requirements for sections of health care facilities separated by fire resistive construction. |
| 2018-07-19 | 2018-08-31 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2018-07-19 | 2019-01-16 | E | Egress Deficiencies | Have exits that are accessible at all times. |
| 2018-07-19 | 2018-08-31 | D | Egress Deficiencies | Install proper backup exit lighting. |
| 2018-07-19 | 2018-08-31 | D | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2018-07-19 | 2018-08-31 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2018-07-19 | 2018-08-31 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2018-07-19 | 2018-08-31 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2018-07-19 | 2018-08-31 | E | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2018-07-19 | 2018-08-31 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-07-19 | 2018-08-31 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2018-07-19 | 2018-08-31 | E | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2018-07-19 | 2018-08-31 | E | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2018-07-19 | 2018-08-31 | E | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2018-07-19 | 2019-01-16 | E | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2018-07-19 | 2018-08-31 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2018-07-19 | 2018-08-31 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-07-19 | 2018-08-31 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2021-08-10 | $173,373 |
| 2021-10-06 | $205,041 |
| 2021-10-06 | $173,373 |
| 2022-07-13 | $19,617 |
| 2022-07-13 | $30,180 |
| 2023-01-18 | $15,000 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2019-05-28 | 24 |
| 2021-10-06 | 77 |
| 2022-07-13 | 128 |
| 2023-01-18 | 63 |
What is in the Neighborhood
- The closest city is Saint Charles which is 1.1 miles away and has a population of 65,794 (large town).
- The average income is $70,395, which is high compared to other zip codes.
- Weather
- High Temperature: 80
- Low Temperature: 32
- Average Temperature: 58.0
- Day Breakdown: The area gets 148 days of rain, 20 days of snow and 195 days of sun
- Precipitation: 2.1 inches a year
- The median age is 34.9 years old, average compared to other cities.
- 6.35% of the population are Veterans which is a high percentage of Veterans compared to other cities.
- 7.67% of the population are Foreign-born which is a low percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 4% Asian, 9% Black or African-American, 5% Hispanic or Latino, and 79% White.
- The average life expectancy in zip code is 79.93 years old, which is high compared to other zip codes.
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Supermarkets
Schnucks
1.5 miles awayAldi
2.0 miles awaySam's Club
2.5 miles awayWalmart Supercenter
2.6 miles awayMarsell's Market
2.6 miles awayNone Found
Bus Stations
West Randolph Street and Oxford Place
0.1 miles awayHawthorn Avenue and Gallaher Avenue
0.2 miles awaySixth Street and Broadway Avenue
0.4 miles awayHawthorne Avenue and Park Avenue
0.4 miles awayForth Street and Tecumseh Street
0.5 miles awayBanks
Commerce Bank
1.3 miles awayRegions Bank
1.6 miles awayNew Frontier
2.1 miles awayGeneralBytes two-way bitcoin kiosk
2.2 miles awayUMB Bank
2.8 miles awayHospitals
SSM Health St. Joseph Hospital - St. Charles
1.3 miles awaySSM Health Rehabilitation – Bridgeton
4.2 miles awayDePaul Health Center
4.2 miles awayBarnes-Jewish St. Peters Hospital
5.0 miles awayRanken Jordan Pediatric Bridge Hospital
7.1 miles awayPharmacies
CVS Pharmacy
1.6 miles awayWalgreens
2.2 miles awaySchnucks Pharmacy
7.8 miles awayCVS
9.2 miles awayKrummenacher Pharmacy
9.4 miles awayDentists
Elm Dental Care
2.2 miles awayKey West Dental
2.9 miles awayScanlon Family Dental
5.5 miles awayNiehaus Family Dentistry
7.3 miles awayMid Rivers Dental Group
7.4 miles awayParks
Blanchette Park
0.0 miles awayRau Garden
0.1 miles awayEco Park
0.6 miles awaySaint Charles
0.8 miles awayJaycee Park
0.9 miles awayPlaces of Worship
First Unitarian Church of Alton
17.4 miles awayShopping
St Louis Outlet Mall
3.8 miles awayMid Rivers Mall
6.9 miles awayChesterfield Mall
11.0 miles awayPlaza Frontenac
12.4 miles awaySt. Louis Premium Outlets
12.7 miles awayCulture
Foundry Art Centre
1.1 miles awayPerforming Arts Center
1.2 miles awayHollywood Casino Amphitheatre
3.8 miles awayThomas Hunter Jr. Memorial Thatre
9.8 miles awayJames J Eagan Center Theatre
10.1 miles awayRestaurants
Waffle House
0.6 miles awayTaiaynas Pizza
1.2 miles awayBurger Underground
1.2 miles awayNovellus
1.2 miles awayLion's Choice
2.0 miles awayGet exact pricing & check availability
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Licensing
This community is licensed by the state of MO. It is a large-sized community with 90 total beds.Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
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