Willow View Senior Apartments

Reviews for Willow View Senior Apartments present a mixed picture, with some expressing severe dissatisfaction and others praising the facility and its staff.

Several reviews harshly criticize the facility for issues such as unprofessional behavior, bed bug infestations, neglect, medication errors, and a lack of experienced management. Concerns were raised about the administrator's qualifications, alleging a background as a hairdresser with no healthcare experience, and accusations of theft of narcotics. Complaints also include allegations of staff being under the influence while on duty, and a general lack of care and respect towards residents.

On the other hand, numerous reviews offer a contrasting perspective, highlighting positive experiences. These include commendations for the facility's cleanliness, family-oriented environment, and the caring nature of the staff and administration. Activities and engagement for residents are frequently mentioned, as well as satisfaction with the level of care provided, especially during the COVID-19 pandemic. The staff's efforts to keep families informed and residents safe and engaged are particularly appreciated.

Some reviews specifically mention the positive impact of new management and staff, noting improvements in professionalism, organization, and resident care. The facility is described as very family-oriented, with group activities and a sense of community. The involvement of physical and occupational therapy services is also highlighted, with staff working closely with healthcare professionals to ensure residents' needs are met.

Overall, while there are significant concerns raised by some, others express satisfaction and confidence in the care provided at Willow View Senior Apartments, especially noting improvements under new management.