Willow Glen Care Center

Positive Reviews:

• Employees and relatives of residents have noted the high level of care and happiness of those living at the center, with one individual working there for almost 3 years.
• Residents enjoy a variety of meals and snacks, and the facilities are described as clean, well-maintained, and newer.
• Staff, including line and janitorial teams, are commended for their hard work and positive relationships with residents. Activity therapy staff are noted for their upbeat nature and the organization of classes, groups, and outings.
• One review highlighted the excellent coordination and communication from staff, ensuring residents have routines and activities, and families are kept informed.

Negative Reviews:

• Concerns were raised about the staffing levels, suggesting that despite the caring nature of the staff, there might not be enough personnel to adequately care for all residents.
• A critical review described the facility as a locked environment with inadequate supervision, leading to neglect and abuse. The reviewer noted poor hygiene, infrequent changing of soiled sheets, and a lack of transparency due to the facility being isolated.

General Observations:

• The center is described as a residential mental health facility, catering to individuals with various needs, including those with dementia and cognitive disabilities.
• Facilities are modern, with spacious rooms and private bathrooms shared between two people. However, there are contrasting reports about the openness and accessibility of outdoor areas.