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Whittier Hills Healthcare Center
10426 Bogardus Ave., Whittier, CA 90602
Based on 110 reviews
Services and Housing Options
Memory Care, Nursing Home, Skilled Nursing, RehabilitationEstimated Pricing
For Pricing & Availability
(800) 780-8101To Reach a Resident
(562) 947-7817Find a Senior Community that Best Fits Your Needs
Whittier Hills Healthcare Center Description
At Whittier Hills Healthcare Center, our team of skilled professionals will partner with you, your loved ones, and your healthcare provider to develop a comprehensive and tailored care plan. When you walk through the doors of Whittier Hills Healthcare Center, you'll be greeted by our friendly smiles. This is a place where you can regain your strength and mobility and feel at home. At Whittier Hills Healthcare Center, we work with you and your family to create a comprehensive care plan that meets all of your needs.Rehabilitation
No matter what ails you, our rehabilitation team is ready to help you make a successful recovery. Our therapy team is constantly innovating to bring the latest techniques and programs to our patients. Our physical and occupational therapists are always improving their skills by continuing education so that they can provide the latest research to improve balance and reduce fall risk. They also use different types of therapy combined with a full service therapy program to help patients get stronger, improve their balance, reduce pain, heal wounds, and overcome urinary incontinence. This increases patients’ range of motion.Skilled Nursing
At Whittier Hills Healthcare Center, we tailor our treatments to fit your individual health needs so you can always feel your best. We want your stay with us to be comfortable, safe and therapeutic, so we strive every day to be the skilled nursing facility of choice in our community.Price Comparison
Ranking
Parent Organization
Whittier Hills Healthcare Center is a member of a larger group of communities called Ensign ServicesConnect with a Free Senior Living Advisor
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Rehabilitation Services and Amenities
Whittier Hills Healthcare Center offers a wide range of rehabilitation services, including Physical Therapists (PT) and Physical Therapy Assistants (PTA), Occupational Therapists (OT) and Certified Occupational Therapy Assistants (COTA), Speech and Language Pathologists, and Rehab Aide/Technicians. The team of rehabilitation professionals are dedicated to providing high quality care to patients in order to help them reach their maximum functional potential.Health
long-term care
skilled nursing
therapists
short-term rehabilitation
in-house therapy team
Activities
games
variety of activities
art
excursions
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Employee Reviews for Ensign Services in Whittier, California
1 out of 5 stars. Based on 1 reviews
Employees of Ensign Services in the Whittier, CA area have had a largely negative experience working for the company. Management is seen as terrible, with high turnover among administrators and no respect or appreciation for staff. Employees feel that management does not back them up and that lazy staff get away with safety hazards. There is also no opportunity for advancement. The only thing management seems to care about is the money in their pockets. The only positive aspect of the job is that the patients are fun. However, employees are given no breaks, are understaffed, overworked, and underpaid.Employee Reviews for Ensign Services
2.97 out of 5 stars. Based on 442 reviews
Employees of Ensign Services report a great environment, benefits, and friendly staff. However, they also mention a fast pace, location issues, lack of competitive pay, poor management, limited resources for help, low pay for the work they do, rude residents, lack of structure and non-defined responsibilities, lack of transparency, nepotism, and a lack of appreciation for employees. Advice to management includes being more empathetic and listening to employees, putting patients first, not profit, hiring for talent, not just bodies, and creating more lower level office staff to help ease the burden off administration and nursing.Information from Centers for Medicare & Medicaid Services
This nursing community has been given an overall rating of 2 out of 5 stars by The Center for Medicare and Medicaid receiving 2 stars on its health inspection, 4 stars on its quality measures rating, and 3 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 4-star short-stay rating and a 5-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 12/31/71 and is run by a for profit organization. It is a very large-sized nursing community with 160 nursing beds. Currently, there are 151 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.Alerts from Centers for Medicare & Medicaid Services
This facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $22,717.50. The facility has also had 16 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 3 facility incidents reported in the last 3 years that resulted in a citation.Overall Ratings
Whittier Hills Health Care Center, a nursing home with an overall rating of 2 stars - the second lowest possible, ranks in the bottom 40% of facilities in terms of its overall rating, which is also notably lower than the state average. Additionally, its health inspection rating is also 2-stars, placing it again in the bottom 40% of facilities for this category and below the state average. However, it offers a silver lining with a commendable 4-star quality rating, the second highest achievable ranking. Despite this, its quality rating falls slightly short when compared to the state's average, but it importantly positions Whittier Hills among the top half of facilities based on its quality of care.Staff Ratings
Whittier Hills Health Care Center, a nursing home, has discrepancies in its staffing hours as compared to the state averages. In terms of nursing aid staffing, the facility is in the lower 50% compared to other facilities, providing 2.1 hours of nursing aid per resident per day, which is lower than the state average of 2.51 hours. However, with respect to LPN staffing, it ranks in the top 30% of facilities, providing 1.04 LPN staffing hours per resident per day, despite being lower than the state's 1.21 hours. The center falls in the bottom 20% for RN staffing hours, giving only 0.33 hours per resident per day compared to the state's 0.57 hours. Also, it lies in the bottom half of all facilities regarding licensed staffing hours, offering 1.37 hours per resident per day, which is less than the state average of 1.78. However, it excels in physical therapist staffing hours, sitting in the top 20% of facilities by providing 0.12 hours per resident per day, surpassing the state average of 0.09 hours.Covid Data
The Whittier Hills Health Care Centre, a nursing home, is performing below average in maintaining the vaccination status of its residents. With only 59.3% of its residents up to date with their latest vaccinations, it rests in the bottom half of all facilities, trailing behind the state average of 68.7%. However, when it comes to ensuring the vaccination of its staff, the nursing home fares somewhat better and ranks in the top 30% of all facilities. Nevertheless, the staff vaccination rate, pegged at 38.5%, is lower than the state average of 45.8%. Such an observation highlights the importance of improving vaccination rates among both residents and staff members to ensure maximum protection and health safety.Quality Measures
The Whittier Hills Health Care Center is a four-star rated nursing home, representing the second highest possible quality measure. Despite its high ratings, the center appears in the bottom 20% among facilities with regards to the percentage of residents with ulcers, holding a higher percentage rate of 12.19% compared to the state's 7.75%. The ability of residents to move independently has worsened at a low rate of 4.83%, putting the facility in the top 10%, which is less than the state average of 10.72%. In terms of vaccinations, the center boasts a 100% flu vaccination rate among residents, outperforming the state average of 98.24% and placing it in the top 20% of facilities. Furthermore, the center also places in the top 30% for safety measures, with a 1.3% rate of residents having one or more falls with major injury which is less than the state average of 1.78%. For mental health measures, 12.84% of residents received an antianxiety or hypnotic medication, which is lower than the state average of 13.75%, placing it in the top 30% of facilities.Emergency and Hospitalization Quality Measures
The Whittier Hills Health Care Center, a nursing home facility, has a track record that places it in both bottom and top rankings for certain key metrics. The facility falls within the lower 10% of institutions when regarding hospitalizations per 1000 days, registering 3.29 cases in contrast to the state's average of 1.89. This indicates a higher frequency of hospital cases amongst its residents. On a more positive note, the Center ranks among the top 20% when it comes to outpatient emergency department visits per 1000 days, with a notable 0.42 compared to the state's higher 0.92. Additionally, it falls in the top 20% for facilities in terms of the percentage of short-stay residents who visited the outpatient emergency department, revealing a figure of 6.65, a significantly less percentage than the state's 11.22. However, the nursing home is positioned in the bottom 20% in regard to the percentage of short-stay residents who were rehospitalized after an admission, with a rate of 30.62, which is alarmingly higher than the state's 22.01 percentile.Healthcare Nearby
Hospitals
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Essentials Nearby
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Things to do in the Area
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Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
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Reviews
General Staff Rating
Care Staff Rating
Food Staff Rating
Cleanliness Rating
Activities and Services Rating
I had the opportunity to adopt a Senior for Christmas and it was the best experience ever. The staff is so kind and sweet!!
Great place for rehabilitation great staff and friendly clean best very helpful rehabilitation department best helpful professionals helped me get back on my feet thanks guys
My mom was admitted here after surgery. She feels very comfortable and secure in her stay and recovery. I would like to thank Hannah, Art, Jeannie, Sandy, Frank, Isabel, Hong, May Y and the entire staff for the sincere care and support extended to us. May you be blessed for all the kindness shown us.
My mom stayed for 30 days at this facility for after care surgery. The staff were very professional and compassionate with her. I was especially impressed with their HR Personnel. . The Administrator "Art" went beyond the call of duty to ensure that my mom had proper care. My family and I were so grateful for helping our family because we had so many questions about my mom's condition and care. I would definitely recommend this place for families who have concerns about their elderly loved one and that they are in the best of hands by the staff and administration.
With the exception of one specific employee, "Porfey" (not sure of the spelling), I will say that we were beyond satisfied with the care, cleanliness, and professionalism of this facility, even through the Covid era. I applaud their excellence and can only hope they address the bad apple because we were very happy there for more than 6 years. Thank you for the attention and hospitality and the efforts in taking care of our loved one. Like I said, other than Porfey (who doesn't belong in the profession), I give Whittier Hills 5 stars.
Note: very delayed review due to the happenings since my mother's visit here.More than a little interesting that the past year's reviews are all 5 stars and mostly written by people who have wrote less than a handful of reviews.My mother was admitted during December 2019. She was transferred from a different hospital to here after being diagnosed with pancreatitis. Her recovery was supposed to occur at Whittier Hills Healthcare Center, where they were to monitor her so that she could eventually get well enough to start her chemo.Place seemed clean enough, and I was able to get my questions answered depending if I was able to find a nurse. Front desk had you sign in, though there wasn't any high security or anything that would have prevented anyone from walking straight in. Parking lot is very run down, so you'll know you're at the right spot when you hear the gravel get embedded into your tires. The equipment they have weren't the best out there, and were a little aged, but they seemed to at least function. My mother was here for around two weeks, where her mind degraded quite a bit. Remember, she was here to recover from her pancreatitis, so why would her mental faculties degrade and/or why would she become lethargic? I get a call on a late evening that they're transferring her back to the hospital because the nurses were saying that she wasn't responding to questions earlier that day. In the following early morning, I get a call that my mom was sent to the nearby hospital ER and is in urgent care. Apparently, her potassium levels were low enough where her heart stopped once she got to the hospital, and they had to resuscitate her to get her heart going again. Then they had her stay on a potassium drip for I think around a week to get her back to normal levels. She did have to stay at the hospital for quite some time, and was eventually discharged to go home, but it took a few weeks.My mother has essentially been traumatized since this visit. Any time that she goes to the hospital and there's a possible hint that she needs to be transferred to an acute center or a rehabilitation center, she panics and vehemently wishes to go home. She wants nothing to do with nursing homes, and has made it very clear with any doctor she meets that she never wants to come back here. So, if you're looking for a nursing home to take a peek in on the residents from time to time, but the residents are pretty independent, then I'm sure Whittier Hills is a good facility for that.But if you have a family member that needs a little extra care, this doesn't seem to be the best place for them.
I definitely recommend this place. The facility is very clean good service and attitude. Nurse are professional.
I have my mother in law at Whittier Hills for therapy after a fall from home. She got motivated to do exercises everyday and encourage her to eat and sleep well. We want to thank therapists. Social workers and nurses for their dedication during this difficult time. I'll recommend this rehab center for my family and friends.
First of all I want to say thank you to all the wonderful staffs! I had my grandpa stay at this facility for a while and he would always tell me how wonderful the staffs treated him and how nice the facility was.At first I was a little worried about sending my grandpa to a health center that I have never been to, but then after speaking with a few of the staff members there, I knew these members were professional and caring.Thank you for everything!!
Spent a couple of weeks here in Feb 2017, after a week in a lesser facility, following surgery for a tibial plateau fracture and surgery. Staff was accommodating, but I didn't get a shower until I had been there more than a week.Food was PATHETIC. Didn't even have nonfat milk as a regular item. Miserable. If it hadn't been for friends and family who brought real food every couple of days, I would have been "climbing the walls."
I definitely recommend this place. The facility is very clean! Everyone was so informative, generous, and attentive. Thank you to all the Whittier Hills team!
Whittier Hills Healthcare center has been amazing to my family caring for my aunt. Isabel the activity director is always so friendly and goes out of her way to accommodate. Frank Centeno the dietician supervisor made sure my aunts meals we're given according to her special diet. Most importantly all the staff was friendly and answered any questions that we had while my aunt stayed there. Great center for your loved ones!
As a podiatrist I've seen patients and admitted patients to this facility. Their administration and nursing staff are excellent. I would feel very comfortable if my family member stayed here. They take great care of the patients and answer all the questions from family members. The facility is kept well. This is a five star facility.
My family and I were very grateful to have found this facility after my mom had surgery and needed recovery time. The amazing social services department made sure to address all our questions, put our minds at ease, and helped get her transitioned into the facility smoothly. Also, we were very grateful for the compassionate staff who cared for our mom, they treated her like she was their own (her nurse even called her mamma). Thank you Whittier Hills for the exceptional care you provided. For this our family is truly indebted. Pros:Very clean Scheduled daily activities Caring staff Cons: Can't think of any since we had no issues or concerns
I have to say through all of this gong on. My Mom has been getting excellent care. They are doing all they can to make this pandemic a little easier. The activities director Isabel and staff has been great. The center trys hard to keep communications with families. I recommended this center.
My loved one has been at Whittier Hills for almost a year, and in that time, I have gotten to know many of the staff from the nurses, CNAs, Administrators, and all frontline staff. To say that their level of care is exceptional would not entirely give this facility and staff justice. Whittier Hills is beyond exceptional. They have made my loved one's time there far easier to endure and have made our family truly feel as though our loved one is right at home. Any time spent in a skilled nursing facility can obviously be a challenge for any family, but Whittier Hills has done all it can to make us feel secure in knowing our loved one receives the upmost of care. During this difficult time of the COVID-19 pandemic, the challenges of entrusting a loved one to any nursing facility can stretch one's limits. But, Whittier Hills has proven my trust in them to do the right thing as they have and continue to take all necessary precautions to keep their residents and all staff safe and secure. There are plenty of skilled nursing facilities in the area, but I would recommend Whittier Hills above the rest.
My mother in law has been here for over a year I would like to thank Carmela, Jade, Vicky and Mark for your hard work and patience!
Many people I know of have received very good care from the nursing and therapy staff. With all the things going on in the world, I know they are doing the best they can to provide care during this very tough time.Often times they work with very complex medical conditions and while nobody can stop the plan of God, they do their best to make the process smoother. I appreciate their effort.
They went out of their way to make sure my grandmother was well cared for. She was a very difficult and demanding person but the staff tried hard to keep her happy. I can’t thank them enough!
Our mother was moved to Whittier Hill Healthcare Center for physical rehab following hospitalization for a fall. The entire Whittier Hills team was amazing. Truly amazing. Exceptional rehab therapists, unbelievably caring social services team and the general care givers were all a delight. And as if that couldn't get any better, after our Mom had been there for about a month, the entire team worked together to help us accomplish the difficult challenge of moving our Mom a great distance, so that she could be closer to family members for her extended recovery.I know we are going to miss some one in this, but special thanks to Hoang, Hannah, Jeannie, Mark, Calvin and Lauren for making the near impossible look easy -- and for obviously caring deeply about our Mom's welfare.We only wish the Whittier Hills Healthcare Center was nearer our home.You all are THE BEST and we are forever grateful for your great care and gracious support,Your friends in the Napa Valley.
I arrived here at Whittier Hills Health Care Center on February 19th last month. I was homeless with Cancer staying in a temporary homeless shelter in Whittier, which was very nice, although I need to be in a Facility like this because I have Cancer and a very bad back and neck injury. And I need 24 hr Nursing Care which I am receiving here. I have nothing but good things to say about this place. At least that's how I feel, and I grew up here in Whittier my whole life, being considered kind of a little rich boy. And I will say this much. This place is great! I have nothing bad or negative to say about this place. If other people do, then they aren't appreciative of a nice and safe environment where you are being taken care of 24-hrs a day. We have physical therapy, medical treatment, good food, and courteous, loving and caring staff that will go the extra mile to accommodate your needs to make you as comfortable as possible. I'm glad I'm here awaiting my Chemotherapy, many Dr's appointments, my 10 hr operation, and the physical therapy I'm going to need after this is all over. So thank you Whittier Hills Health Care Center and thank you to whoever got me into this awesome place. Keep up the good work! Shon Michael Kobzeff 😄! Today is Saturday, April 3rd. I've been here over a month now. I still really like it here. I'm still having tests done. I've had a Pet Scan done since I've been here, and a day or so ago, I had some imaging done. Definition, I've been inside more machines, lol! The Dr's want to make sure I don't have anymore Cancer/has mine spread? Keep me in Prayer as well as everyone else here, staff included. Prayers work, and it can't hurt, lol! I wanted to add to this and say "Hello," and thank you very much for calling me and letting me know about the things I am eligible for through my insurance company. Anika, you are a great Insurance representative, thank you for the info, and thank you for listening to me tell you about my views on life, and about a couple of my wacky adventure stories, when we spoke when I was at Whittier Hospital last week or so. You are the greatest, and Allied should know that you did your job wonderfully when we spoke. Kudos to you 😃! Keep up the good work Anika, Shon Kobzeff, (Patient at Whittier Hills Health Care Center, Whittier CA 🌟🌟🌟🌟🌟 treatment)
Excellent facility. Good customer service. Excellent staff members. Takes good care of my wife that has a left cab. All the staff have been really helpful to me and my wife. Excellent therapy service especially Mark the director and therapists - Jade, Calvin from rehab., they are very skillful, knowledgeable, patient.., Chinese speaking.., as well., because of their commitments working with my wife because of that., she is getting healing and improvement., thank you therapy team! We stayed here in Whittier because of you guys!
Whittier Hills Healthcare Center is a great facility with great people! I had the pleasure of interning at this facility under the supervision of the administrative team and they are great people driven to provide the best care to their residents. I strongly recommend this healthcare facility to anyone who has a loved one in need of healthcare services, Whittier Hills is the place to be.
My family was pleased with the services provided to my uncle after his hip surgery. Because we couldn't visit during the pandemic, we were able to do a drive by visit. The therapy services were also great. I recommend this facility to my friends and family.
Very nice staff, they took care of my grandmother while she was staying there for a few months on therapy. The rooms were clean, and the patio was nice. She didn't speak much english, but there were people who could help to translate for her.
First of all I want to say thank you to all the wonderful staffs! I had my grandpa stay at this facility for a while and he would always tell me how wonderful the staffs treated him and how nice the facility was.At first I was a little worried about sending my grandpa to a health center that I have never been to, but then after speaking with a few of the staff members there, I knew these members were professional and caring.Thank you for everything!!
Was worried about having to have my husband in a SNF but my fears were relieved on the first day when specialist came in to check on him shortly after he arrived. The therapy he received was great and he will be coming home much sooner than expected. The staff is professionsl, friendly and caring.
The staff at Whittier Hills Healthcare Center are all amazing they take very good care of my Husband & my Aunt. There physical therapy team are the Best Around.
Not a place to be if you need medical care. Never was seen by an actual doctor, wound became infected and magnesium levels dropped to critical level. Had to return to hospital ER and be admitted to receive proper care.
Great facility. Kind and helpful staff. Excellent therapy team.
I've been to this facility and I can tell you that this place is very clean and have great staff working there and caring for their residents.
This facility is a nice little hidden gem. I was able to meet with the staff outside of the facility and I could not have been more impressed with the way the staff treated me as a person. i can only imagine how they will treat my mother. Definately a go to place if you have the need to place your loved one in a skilled nursing center.
I have my mother in law at Whittier Hills for therapy after a fall at home. She got motivated to do exercises everyday and encourage her to eat and sleep well. We want to thank therapists, social workers and nurses for their dedication during this difficult time. I’ll recommend this rehab center for my family and friends.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2019-05-30 | 2019-06-25 | D | Smoke Deficiencies | Construct fire resistant interior walls. |
| 2019-05-30 | 2019-06-25 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-06-06 | 2018-06-26 | C | Emergency Preparedness Deficiencies | Establish procedures for tracking staff and patients during an emergency. |
| 2018-06-06 | 2018-06-26 | C | Emergency Preparedness Deficiencies | Establish policies and procedures for medical documentation. |
| 2018-06-06 | 2018-06-26 | C | Emergency Preparedness Deficiencies | List the names and contact information of those in the facility. |
| 2018-06-06 | 2018-06-26 | C | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2018-06-06 | 2018-06-26 | C | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2018-06-06 | 2018-06-26 | E | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2018-06-06 | 2018-06-26 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2018-06-06 | 2018-06-26 | D | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2018-06-06 | 2018-06-26 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-04-20 | D | D | Resident Rights Deficiencies | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. |
| 2023-04-20 | D | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-03-24 | E | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from medications that restrain them, unless needed for medical treatment. |
| 2023-03-24 | E | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-03-23 | D | D | Resident Rights Deficiencies | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| 2023-03-23 | D | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2023-01-31 | H | H | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2022-08-25 | D | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2021-11-19 | E | E | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2021-11-19 | E | E | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-11-19 | E | E | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2021-11-19 | D | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-11-19 | D | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-11-19 | E | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2021-11-19 | D | D | Nutrition and Dietary Deficiencies | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. |
| 2021-11-19 | E | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-11-19 | E | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-11-19 | E | E | Environmental Deficiencies | Keep all essential equipment working safely. |
| 2022-06-02 | D | D | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2022-05-19 | D | D | Nursing and Physician Services Deficiencies | Post nurse staffing information every day. |
| 2019-05-31 | D | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2019-05-31 | D | D | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2019-05-31 | D | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2019-05-31 | E | E | Nursing and Physician Services Deficiencies | Post nurse staffing information every day. |
| 2019-05-31 | D | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2019-05-31 | E | E | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-05-31 | D | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-05-31 | E | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-05-31 | D | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-05-31 | E | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-05-31 | B | B | Environmental Deficiencies | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. |
| 2021-04-23 | D | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-02-24 | D | D | Resident Rights Deficiencies | Prepare residents for a safe transfer or discharge from the nursing home. |
| 2021-02-24 | D | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2020-11-18 | E | E | Administration Deficiencies | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. |
| 2020-11-18 | L | L | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2018-05-26 | D | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2018-05-26 | D | D | Resident Rights Deficiencies | Ensure that residents are fully informed and understand their health status, care and treatments. |
| 2018-05-26 | D | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2018-05-26 | D | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2018-05-26 | D | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2018-05-26 | D | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2018-05-26 | D | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2018-05-26 | D | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2018-05-26 | E | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-05-26 | D | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2018-05-26 | D | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2018-05-26 | E | E | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2018-05-26 | D | D | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2018-05-26 | D | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2018-05-26 | C | C | Nursing and Physician Services Deficiencies | Post nurse staffing information every day. |
| 2018-05-26 | D | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2018-05-26 | E | E | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2018-05-26 | B | B | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2018-05-26 | E | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2018-05-26 | E | E | Administration Deficiencies | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| 2018-05-26 | E | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2018-05-26 | E | E | Infection Control Deficiencies | Implement a program that monitors antibiotic use. |
| 2018-05-26 | B | B | Environmental Deficiencies | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. |
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