Westmont Of Morgan Hill

Francine L.

2016-12-27

Please don't take your loved ones to this horrible place, the worst care ever , my mom was neglected and injured, all they care about is your money and they lie about everything....don't let the beautiful place fool you

Gayle D.

2015-10-28

Do NOT do it. Do not place your loved one here. I so agree with the other two posts. We placed our mother here July 2014. For the first few months all was ok. Then they hired a new manager for the memory care unit and she was not compassionate with the residents. It seemed she was trying to get more money out of us. She made up stories about my mom trying to throw herself to the ground and other stories. They made us hire a one on one outside caretaker for my mom, which cost us an extra $6,000 in addition to what we pay them, which was $5,769.00. Soon after she was fired along with all upper management and things got better for a short time. Then management changed again and everything reverted back. There is huge problem with a facility that changes management every six months. I am happy to say we have moved our mother to to facility that actually cares for their residents. I can go on and on but again I leave you with this DO NOT place your loved one here.

Susan A.

2020-09-10

COVID has affected everyone one way or another. Our experience with The staff at Westmont has gone beyond our expectations. They've demonstrated such tremendous care and compassion for our father as he progresses with Alzheimer's dementia. We realized what a gem this facility truly is when we moved him out of Westmont to another facility nearby. We are so grateful Westmont welcomed dad back with open arms. It was a mistake to have moved him. the other facility wanted to drug him up right away and did not provide the care and attention he needed. Westmont shared my concern in using psychotropic drugs for dads behavior. He remains drug free and is happier than ever to be back at Westmont! His dignity remains in tact with the assistance of the caregivers and staff at Westmont.

Kathy P.

2018-10-02

The care and love my husband received while living in the memory care area of Westmont of Morgan Hill, Compass Rose, was heartwarming.  The care staff took care of him as if he was their loved one from the first day we moved him in, all the way through to the end, almost a year later.  He was treated with respect always, despite the difficulty of his illness. As his advocate and "ultimate" caregiver, my thoughts, wishes and requests were handled appropriately and quickly by the management staff.  Truly though, I can't say enough about the care staff, we feel as if they are a part of our family, they will always be close to our hearts!

S S.

2018-09-02

It's 4 years later and the experience of Renee B on 7/15/2014 is so accurate that I could have written it myself.  Unless you remain in good health and fairly independent, this may not be a permanent choice.

L M.

2018-01-07

Don't do it.  Don't believe the Westmont's response to Sarah M's post.   I should have read previous post.   I am speaking of Memory care.   They don't know what they are doing.   They do listen to what you have to say but that's it.  Nothing is corrected.  Management only cares about bottom line, caretakers have no experience.   It's all a facade.  I can say so much more, however, they aren't worth it.

Sarah M.

2017-12-26

If you are impressed by crown molding and pretty lobby and don't care about your loved one, then this is the perfect place for you.  Management and staff here changes like the wind and you can't get a straight answer from anyone.  Arrogance and finger pointing are the norm here.  Care is expensive and minimal.

Janet B.

2017-11-22

I am so happy I moved my mother here! She eats better, she exercises and there are so many friends her age who care about her.  The staff is wonderful to both of us! The facility is beautiful and the food is excellent. The activity director is great! She offers a variety of interesting and fun activities that stimulate the body and mind! It's a perfect size for my mom, small enough to be intimate, large enough to always find a new friend. I'm there often because I love my mom and I love her new community!

Margaret K.

2017-02-07

I wrote a review a month ago and I have to say we still couldn't be happier! My Mom is thriving with the socialization she has at Westmont. The staff is awesome. If a resident doesn't show up for a meal they go check on them. If they are not feeling well the nurse is available. Westmont is clean, and friendly.

Karen B.

2015-07-28

Don't let the pretty exterior fool you. We moved my Dad into the memory care area in 2014. At that time everything went exceptionally well. Management and staff were extremely helpful and caring. BUT new owners took over in early 2015, and everything quickly changed. We wanted a private room and were willing to pay for it. Even though his room was technically a "buddy room" they did not assign a room mate for 9 months, and we were told by management that we would have the option to convert to a private room before any room mates were moved in. Despite the fact that there were several vacant rooms, we were shocked when we got a phone call saying we had to come move my father's things to accommodate a room mate within 24 hours.  At that time my father had to be hospitalized for an infection, and they moved a room mate into his room while he was gone. That's NOT how you treat memory care people. When I took a couple of minutes away from the hospital, I walked into my Dad's room to find all his things roughly shoved into a corner and all his pictures ripped off the walls and thrown onto the floor. His television had been disconnected and the new room mate's television installed. Both beds were pushed up against the walls against electrical outlets (hello Fire Marshall, are you listening?) The manager for the memory care unit is extremely rude, and circumvented all the wishes of our family regarding our father's care. When I asked why we were not given the option for a private room as promised, I was told none were available. REALLY?  I just walked past 5 vacant rooms. Then I realized they can only get 6K per month for a private room versus 12K for the same room with 2 occupants. You cannot walk in unannounced under the new regime (a big warning flag per "A Place For Mom").  I will say that the actual hands-on caregivers were very sweet to my father, but they were hired under the old owners. We immediately moved Dad out, and were entitled to a refund for 50% of the month. Our contract states that any refunds would be received within 30 days. It took 60 days and 2 phone calls to finally get it. I could go on-and-on, but I'll leave it with this: RUN, RUN, RUN away from this place!!

Deb U.

2015-03-10

Westmont looks lovely and is a nice place to live if you are fully independent (hence the 1star), however, plan on problems and the need to carefully monitor any assistive living services.  My 98-year-old mother has lived there for 2 years and pays an extra $450/ month, doubling to $900 in July) for medication management in which they renew her prescriptions and bring them to her 3 times a day. Because they waited until the last minute to renew her narcotic pain medicine, it ran out and I spent 3+ solid hours on the phone unsuccessfully trying to straighten out the mess.  My mother is currently without this medication. They are also not following doctors orders in dispensing her pain pill.  Two other times, my mother pushed her call button during the night shift to request pain medication only to be ignored for over an hour. Had she fallen or had a stroke or heart attack, she would have been dead!  ....Extreme negligence for which they received a citation.  Within the last few months administrative staff including two directors have suddenly left. Currently I have no idea who is in charge there, as we are never informed regarding staff changes, and the regional director is on vacation. Westmont is a pretty package but inside the glossy wrapping are significant deficiencies that can affect resident safety.  I would not be at all surprised if they faced a lawsuit at some point

henry ventura

2021-04-01

The residents are very happy & friendly. We've opened our dinning room again & our residents are enjoying it! Still at a social distance .

Patricia Reyes

2021-04-01

i like this company, bcuz, all the staff and the manager is nice, and always resident first esp. how to care of them

Rosanne Fortino

2021-04-01

Excellent community! Westmont Living Morgan Hill employees treat residents like family 💕

Mariela Olvera

2021-04-01

I love this community!

Nichola Sunseri

2021-04-01

Friendly, professional, empathetic team of employees! Very clean and a healthy place to live and work!A thriving facility for seniors.

Payton Corona

2021-04-01

Westmont of Morgan Hill is a great place to work! I am a Caregiver for Assisted Living and I love interacting with all the residents and just being able to put a smile on their faces.

brian weiss

2021-01-01

Memory care side of this facility is poor. Lack of direction and management leaves attendants less engaged. Long term insurance is not promptly billed but payment for rent and services is.

Leslie Miner

2020-01-01

Westmont of Morgan Hill, I am happy to say that we are very happy with the decisions that have been made over the last few months thank you Steve for listening to us all we are so pleased. Westmont is a loving caring environment all staff are wonderful and directors my dad is so very happy.

Mike Ortiz

2018-01-01

Well let me not lead you In that direction,Westmont is a very beautiful place,an newBut with out the staff I no it wouldn't look as good .Went looking for a place to have my siblings live ,with the care they need you will realy have to not thank the management nor the ceo. Thank the Staff for working so hard working two shifts an rest one shift an come right back to work ,Truly the staff take care of your siblings, Not the management so they need the respect by increasing there pay.,Management needs to stop filling there pockets with your money an pay the ones that take care of your loved ones THE STAFF AT WESTMONT LIVING MORGAN HILL CA.Thank you.AL E La Font

Rudy Guzman

2016-01-01

Quiet place

Didier Croix

2015-01-01

Worst experience ever, we had an agreement for a room for my 82 yr. mother, then they hustled us over and over for more money and time. Management turned into cheap used car salesmen mentality , it seems like a con job, they treated us like fools with obvious lies and could care less when we pointed it out.