📞 Call for pricing and availability: (800) 780-8101

Westgate Hills Rehab & Healthcare Ctr

10 N. Rock Glen Road, Baltimore, MD 21229

Nursing Home Respite Care Skilled Nursing Rehabilitation
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(800) 780-8101
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Pricing About Videos Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(410) 646-2100

Estimated Pricing

Studio
Estimated $8,729

Price Comparison

  • Average City Price: $8,485
  • Average State Price: $10,346
  • Average National Price: $7,508

    • Westgate Hills Rehab & Healthcare Ctr Description

    Westgate Hills Rehabilitation & Healthcare Center is a leading provider of subacute rehabilitation and skilled nursing care serving the communities of Baltimore City and neighboring Catonsville.

    Located in close proximity to many area hospitals, we are noted for our family-oriented approach to caregiving that delivers remarkable results – facilitating our patients’ return to their cherished routines.

    For pricing & availability call (800) 780-8101

    Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Baltimore

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Baltimore

    Community Reviews

    7.6
    Westgate Hills Rehab & Healthcare Ctr
    Based on My Caring Plan's proprietary scoring, including 95 reviews across the web

    Ranking

  • Ranking in City: 52 out of 93 communities in Baltimore
  • Ranking in State: 476 out of 709 communities in MD

    • Food and Dining A

    Facility and Grounds B

    Care A

    Staff A

    Cleanliness A

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Reviews for Westgate Hills show a mix of experiences. Some guests have praised the facility for its caring and compassionate staff, particularly highlighting the Activities Department, nursing staff, and specific individuals for their exceptional support during their stay. Many have noted the positive impact of the rehab team, the cleanliness of the facility, and the quality of care provided.

    However, there are also several concerning reports of neglect, unprofessional behavior, and inadequate care. Some reviews mention patients being ignored, poor hygiene, lack of supplies, and instances where the call bell was not responded to in a timely manner. There are also complaints about the facility being short-staffed, which has led to patients not receiving the necessary care and attention.

    While some residents have had great rehabilitation experiences, thanking the staff for their dedication and hard work, others have expressed dissatisfaction with the initial quality of service, though it improved after communicating with management. There are also mentions of the facility being welcoming and offering a variety of amenities and activities that residents enjoyed.

    Overall, the reviews suggest that while Westgate Hills has the potential to provide excellent care and rehabilitation services, there are significant areas that need improvement, particularly in terms of staff responsiveness and patient care quality.

    Reviews

    There are currently no reviews that were left on My Caring Plan

    Add a review to help others

    Westgate Hills Rehab & Healthcare Ctr Videos

    Connect with a Free Senior Living Advisor

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    Health

    24 Hour Skilled Nursing Care

    Medication Administration

    Availability of Rehabilitation Services

    Physical, Occupational & Speech Therapies – 7 Days a Week

    Coordination of Post-Discharge Care & Services

    Care Safely Approach

    Services

    Beautician & Barber In-Center Services

    In-Center Television Network

    Family Matters Program

    Visitation & Connectivity

    Ambulation

    Lounges

    Activities

    Daily Activities

    Life Enriching Activities Programming

    Interactive RESTORE Therapy Program

    Stimulating Recreation Program

    Stimulating Recreation Activities

    Local Trips & Outings

    Community Amenities

    Expansive State-of-the-Art Rehab Gym

    ADL Suite with Kitchen

    Transitional Subacute Suite

    24/7 Admissions Direct from ER

    24-Hour Hospitality Line

    Life Loop Technology

    Room Amenities

    Well-Appointed Private & Semi-Private Rooms

    Complimentary Cable & WiFi

    DishTV & Phones in Every Room

    Library

    Dining

    Meal Service

    Diverse Menu & Dining Services

    Gourmet Meals & Snacks

    Catering

    Nutritious Meals

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 2
    Quality measure rating: 4
    Long-term quality measure rating: 3
    Short-term quality measure rating: 5

    Nursing Home Overview

    Participation date: Oct. 15, 1996
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 120
    Total current residents: 111
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 2
    Number of substantiated complaints: 7
    Number of payment denials: 0
    Number of fines: 0
    Total cost of fines: $0

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2020-08-28 2020-09-25 D Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2020-08-28 2020-09-25 E Egress Deficiencies Have stairways and smokeproof enclosures used as exits that meet safety requirements.
    2020-08-28 2020-09-25 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2020-08-28 2020-09-25 D Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2018-10-29 2018-12-03 F Egress Deficiencies Meet other general requirements.
    2018-10-29 2018-12-03 F Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2018-10-29 2018-12-03 D Egress Deficiencies Have stairways and smokeproof enclosures used as exits that meet safety requirements.
    2018-10-29 2018-12-03 D Egress Deficiencies Install proper backup exit lighting.
    2018-10-29 2018-12-03 E Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2018-10-29 2018-12-03 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2018-10-29 2018-12-03 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2020-02-28 2020-03-31 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2020-02-28 2020-03-31 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2020-02-28 2020-03-31 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2020-02-28 2020-03-31 D Resident Assessment and Care Planning Deficiencies Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    2020-02-28 2020-03-31 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2020-02-28 2020-03-31 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2020-02-28 2020-03-31 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2020-02-28 2020-03-31 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-02-28 2020-03-31 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2020-02-28 2020-03-31 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2020-02-28 2020-03-31 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2020-02-28 2020-03-31 D Nursing and Physician Services Deficiencies Post nurse staffing information every day.
    2020-02-28 2020-03-31 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2020-02-28 2020-03-31 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2020-02-28 2020-03-31 D Administration Deficiencies Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies.
    2020-02-28 2020-03-31 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2020-02-28 2020-03-31 D Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2021-12-28 2022-02-11 B Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2021-12-28 2022-02-11 B Resident Rights Deficiencies Prepare residents for a safe transfer or discharge from the nursing home.
    2018-08-09 2018-09-18 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2018-08-09 2018-09-18 D Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2018-08-09 2018-09-18 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2018-08-09 2018-09-18 E Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2018-08-09 2018-09-18 E Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2018-08-09 2018-09-18 D Quality of Life and Care Deficiencies Assist a resident in gaining access to vision and hearing services.
    2018-08-09 2018-09-18 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2018-08-09 2018-09-18 D Quality of Life and Care Deficiencies Provide appropriate foot care.
    2018-08-09 2018-09-18 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2018-08-09 2018-09-18 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2018-08-09 2018-09-18 D Quality of Life and Care Deficiencies Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
    2018-08-09 2018-09-18 E Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2018-08-09 2018-09-18 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2018-08-09 2018-09-18 D Administration Deficiencies Provide timely, quality laboratory services/tests to meet the needs of residents.
    2018-08-09 2018-09-18 D Quality of Life and Care Deficiencies Provide or obtain dental services for each resident.
    2018-08-09 2018-09-18 D Quality of Life and Care Deficiencies Provide or get specialized rehabilitative services as required for a resident.
    2018-08-09 2018-09-18 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2021-02-10 2021-03-07 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2021-02-10 2021-03-07 D Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2020-09-22 2020-10-19 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2020-09-22 2020-10-19 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2020-09-22 2020-10-19 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2020-09-22 2020-10-19 E Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-09-22 2020-10-19 E Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2020-09-22 2020-10-19 D Nursing and Physician Services Deficiencies Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    2020-09-22 2020-10-19 D Nursing and Physician Services Deficiencies Ensure that the resident and his/her doctor meet face-to-face at all required visits.
    2020-09-22 2020-10-19 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2020-09-22 2020-10-19 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2017-05-26 2017-07-25 E Resident Rights Deficiencies Give residents a notice of rights, rules, services and charges.
    2017-05-26 2017-07-25 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all abuse, physical punishment, and involuntary separation from others.
    2017-05-26 2017-07-25 D Freedom from Abuse, Neglect, and Exploitation Deficiencies 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
    2017-05-26 2017-07-25 D Resident Rights Deficiencies Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
    2017-05-26 2017-07-25 D Resident Rights Deficiencies Ensure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
    2017-05-26 2017-07-25 D Resident Assessment and Care Planning Deficiencies Conduct initial and periodic assessments of each resident's functional capacity.
    2017-05-26 2017-07-25 E Quality of Life and Care Deficiencies Provide necessary care and services to maintain or improve the highest well being of each resident .
    2017-05-26 2017-07-25 D Pharmacy Service Deficiencies Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
    2017-05-26 2017-07-25 E Pharmacy Service Deficiencies Ensure that residents are safe from serious medication errors.
    2017-05-26 2017-07-25 E Nutrition and Dietary Deficiencies Store, cook, and serve food in a safe and clean way.
    2017-05-26 2017-07-25 D Pharmacy Service Deficiencies At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
    2017-05-26 2017-07-25 D Pharmacy Service Deficiencies Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
    2017-05-26 2017-07-25 D Environmental Deficiencies Have a program that investigates, controls and keeps infection from spreading.
    2017-05-26 2017-07-25 D Administration Deficiencies Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
    2017-05-26 2017-07-25 E Administration Deficiencies Give or get quality laboratory services/tests in a timely manner to meet the needs of residents.
    2017-05-26 2017-07-25 E Administration Deficiencies Provide or obtain laboratory services only when ordered by the attending physician.
    2017-05-26 2017-07-25 E Administration Deficiencies Quickly tell the resident's doctor the results of laboratory tests.
    2017-05-26 2017-07-25 D Administration Deficiencies Give or get x-rays and other tests in a timely manner to meet the needs of residents.
    2017-05-26 2017-07-25 D Administration Deficiencies Tell the attending physician the results of x-rays and other tests, in a timely manner.
    2017-05-26 2017-07-25 F Administration Deficiencies Have a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.

    What is in the Neighborhood

    General Area Overview
    • The closest city is Catonsville which is 1.8 miles away and has a population of 41,567 (mid sized town).
    • The average income is $43,698, which is very low compared to other zip codes.
    • Weather
      • High Temperature: 82
      • Low Temperature: 36
      • Average Temperature: 59.2
      • Day Breakdown: The area gets 161 days of rain, 16 days of snow and 186 days of sun
      • Precipitation: 2.6 inches a year

    Demographic Overview
    • The median age is 34.7 years old, average compared to other cities.
    • 4.75% of the population are Veterans which is a average percentage of Veterans compared to other cities.
    • 8.02% of the population are Foreign-born which is a low percentage of Foreign-born compared to other cities.
    • The population is 1% American Indian and Alaska Native, 3% Asian, 59% Black or African-American, 4% Hispanic or Latino, and 31% White.

    Health and Safety Overview
    • The crime rate is 8.62 per 100 people which is very high compared to other cities.
      • Violent Crime: 3.02 incidents per 100 people
      • Property Crime: 4.52 incidents per 100 people
      • Drug-Related Crime: 0.5 incidents per 100 people

    Click the button above to explore the neighborhood

    Supermarkets

    Giant Food
    0.8 miles away
    Shopper's Food Warehouse
    1.0 miles away
    Giant Foods
    1.2 miles away
    GW Supermarket
    1.2 miles away
    Weis
    1.5 miles away

    None Found

    Bus Stations

    Frederick Avenue & Atholwood Lane Opposite Westbound
    0.1 miles away
    Frederick Avenue & Chapelgate Lane Eastbound
    0.2 miles away
    Frederick Road & Boswell Road Westbound
    0.2 miles away
    North Bend Road & West Baltimore Middle School
    0.3 miles away
    Frederick Avenue & Long Island Avenue Eastbound
    0.3 miles away

    Banks

    BB&T
    0.9 miles away
    M&T Bank
    1.2 miles away
    Northwest Savings Bank
    1.5 miles away
    M&T
    1.6 miles away
    Wells Fargo
    1.6 miles away

    Hospitals

    Former Gundry/Glass Hospital (Grand Gundry Sanitarium)
    0.2 miles away
    Spring Grove Hospital Center
    1.3 miles away
    Saint Agnes Hospital
    1.5 miles away
    University of Maryland Rehabilitation & Orthopaedic Institute
    1.9 miles away
    Grace Medical Center
    2.8 miles away

    Pharmacies

    Catonsville Pharmacy
    1.0 miles away
    Walgreens
    1.0 miles away
    Giant Food
    1.2 miles away
    CVS Pharmacy
    1.3 miles away
    Rite Aid
    1.5 miles away

    Dentists

    Dental Dreams
    0.9 miles away
    Hyung Kim, DDS
    2.4 miles away
    Todays Dental Associates
    2.9 miles away
    The Lab by L. Jones
    4.5 miles away
    Inner Harbor Dental Associates
    4.6 miles away

    Parks

    Uplands Park
    0.4 miles away
    Yale Heights
    0.5 miles away
    Westgate Park at North Bend
    0.5 miles away
    Uplands
    0.7 miles away
    Saint Charles Park
    0.7 miles away

    Places of Worship

    St. John's Church
    8.3 miles away

    Shopping

    Security Square Mall
    3.0 miles away
    Mondawmin Mall
    3.3 miles away
    Charles Plaza
    4.6 miles away
    Light Street Pavilion (Harbor Place)
    4.8 miles away
    The Gallery at Harborplace
    4.8 miles away

    Culture

    Thomas-Rice Auditorium
    1.7 miles away
    James Weldon Johnson Auditorium Building
    2.9 miles away
    Black Cherry Puppet Theater
    3.5 miles away
    Upton Cultural Center
    4.0 miles away
    The Hippodrome Theatre at the France-Merrick Performing Arts Center
    4.3 miles away

    Restaurants

    Kimmy's Soul Food
    1.0 miles away
    China Kitchen
    1.2 miles away
    Ledo Pizza
    1.2 miles away
    Urban Bar-B-Que
    1.2 miles away
    IHOP
    1.2 miles away

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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