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West River Rehab Center
245 Orange Avenue, Milford, CT 06460
For Pricing & Availability
(800) 780-8101To Reach a Resident
(203) 876-5123Estimated Pricing
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
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Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for West River Rehab Center show a mix of experiences. Some reviewers have praised the facility for its attentive and caring staff, effective rehabilitation services, and clean environment. They highlighted the quality of the food, the professionalism of the therapists, and the overall satisfaction with the care provided to their loved ones.
However, other reviews have raised serious concerns about the facility. Complaints include issues with staff responsiveness, neglect, poor communication, and inadequate care leading to health complications. Some reviewers reported unsanitary conditions, unprofessional behavior from the staff, and a lack of proper medical and personal care. Concerns were also raised about the quality of the food and the facility's environment.
While some families have recommended West River Rehab Center based on their positive experiences, others have strongly advised against placing loved ones in the facility due to their negative experiences. The reviews suggest a need for potential clients to carefully consider and possibly visit the facility to make an informed decision.
Reviews
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Health
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 3
Quality measure rating: 3
Long-term quality measure rating:
1
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: Aug. 4, 1992
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 120
Total current residents: 106
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 1
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $41545
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-01-19 | 2023-03-15 | D | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2023-01-19 | 2023-03-15 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2023-01-19 | 2023-03-15 | D | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2023-01-19 | 2023-03-15 | D | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2023-01-19 | 2023-03-15 | E | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2023-01-19 | 2023-03-30 | D | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2023-01-19 | 2023-03-15 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2023-01-19 | 2023-03-30 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2023-01-19 | 2023-03-15 | D | Services Deficiencies | Meet other general requirements that are deficient. |
| 2023-01-19 | 2023-03-15 | D | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2023-01-19 | 2023-03-15 | E | Miscellaneous Deficiencies | Provide a written emergency evacuation plan. |
| 2023-01-19 | 2023-03-15 | D | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2023-01-19 | 2023-03-30 | D | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2023-01-19 | 2023-03-15 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2023-01-19 | 2023-03-30 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the use of electrical equipment. |
| 2023-01-19 | 2023-03-15 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2020-02-10 | 2020-03-02 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2018-12-13 | 2019-02-22 | E | Emergency Preparedness Deficiencies | Include a process for Emergency Preparedness collaboration. |
| 2018-12-13 | 2019-02-22 | E | Emergency Preparedness Deficiencies | Provide a means of sharing information on occupancy/needs. |
| 2018-12-13 | 2019-02-22 | E | Emergency Preparedness Deficiencies | Establish emergency prep training and testing. |
| 2018-12-13 | 2019-02-22 | E | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2018-12-13 | 2019-02-22 | E | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-10-18 | 2022-11-24 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2023-01-26 | 2023-03-09 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2023-01-26 | 2023-03-09 | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2023-01-26 | 2023-03-09 | E | Nursing and Physician Services Deficiencies | Observe each nurse aide's job performance and give regular training. |
| 2023-01-26 | 2023-03-09 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2023-01-26 | 2023-03-09 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-01-26 | 2023-03-09 | E | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2023-01-26 | 2023-03-09 | C | Infection Control Deficiencies | Report COVID19 data to residents and families. |
| 2022-03-14 | 2022-04-25 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2022-03-14 | 2022-04-25 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-08-04 | 2021-08-04 | L | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-02-14 | 2020-03-24 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2020-02-14 | 2020-03-24 | B | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2020-02-14 | 2020-03-24 | B | Resident Assessment and Care Planning Deficiencies | Assure that each resident’s assessment is updated at least once every 3 months. |
| 2020-02-14 | 2020-03-24 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2020-02-14 | 2020-03-24 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2020-02-14 | 2020-03-24 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2020-02-14 | 2020-03-24 | B | Nursing and Physician Services Deficiencies | Observe each nurse aide's job performance and give regular training. |
| 2020-12-23 | 2021-01-15 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-10-07 | 2020-10-30 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-09-15 | 2020-10-22 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2018-12-18 | 2019-01-29 | B | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2018-12-18 | 2019-01-29 | B | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2018-12-18 | 2019-01-29 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2018-12-18 | 2019-01-29 | B | Nursing and Physician Services Deficiencies | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. |
| 2018-12-18 | 2019-01-29 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2018-12-18 | 2019-01-29 | E | Quality of Life and Care Deficiencies | Provide or obtain dental services for each resident. |
| 2018-12-18 | 2019-01-29 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-07-07 | $16,572 |
| 2020-07-07 | $15,000 |
| 2021-08-04 | $31,795 |
| 2023-01-26 | $9,750 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2020-07-07 | 32 |
What is in the Neighborhood
- The closest city is Milford which is 1.1 miles away and has a population of 52,759 (large town).
- The average income is $103,681, which is very high compared to other zip codes.
- Weather
- High Temperature: 78
- Low Temperature: 33
- Average Temperature: 55.3
- Day Breakdown: The area gets 159 days of rain, 26 days of snow and 178 days of sun
- Precipitation: 2.6 inches a year
- The crime rate is 3.69 per 100 people which is average compared to other cities.
- Violent Crime: 0.42 incidents per 100 people
- Property Crime: 2.81 incidents per 100 people
- Drug-Related Crime: 0.04 incidents per 100 people
- The average life expectancy in zip code is 79.29 years old, which is high compared to other zip codes.
- Air Quality: Good Days 134.0, Moderate Days 47.0, Unhealthy for Sensitive Groups Days 1.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
ShopRite
0.4 miles awayStop & Shop
1.0 miles awayWhole Foods Market
1.5 miles awayCostco
1.6 miles awayALDI
1.7 miles awayTransportation
Milford
1.2 miles awayWest Haven
5.1 miles awayStratford
5.2 miles awayDerby-Shelton
6.0 miles awayBus Stations
800 West Campus Drive
3.5 miles awayBanks
Patriot Bank
0.5 miles awayWells Fargo
0.6 miles awayCitizens Bank
0.7 miles awayWells Fargo Home Mortgage
0.7 miles awayBank of America
0.8 miles awayHospitals
Bridgeport Hospital Milford Campus
1.6 miles awayVeterans Administration Medical Center
5.5 miles awayBridgeport Hospital
6.8 miles awayGriffin Hospital
7.0 miles awayYale New Haven Hospital Saint Raphael Campus
7.4 miles awayPharmacies
CVS Pharmacy
0.5 miles awayWalgreens
0.5 miles awayRite Aid
0.8 miles awayHowe's Drug Store
1.2 miles awayWalmart Pharmacy
4.9 miles awayDentists
Shoreline Dental Care LLC
0.5 miles awayFamily Dental Care
0.5 miles awayComfortable Care Dentistry
0.6 miles awayFamily Dental Group
0.9 miles awayFamily Dentistry
1.4 miles awayParks
Eisenhower Park
0.5 miles awayUpper Duck Pond
0.6 miles awayEisenhower Community Garden
0.6 miles awayMathewson Playground
0.7 miles awayNone Found
Shopping
Connecticut Post Mall
0.6 miles awayHawley Lane Mall
5.3 miles awayWestfield Trumbull
9.1 miles awayKings Acres
13.8 miles awayThe SoNo Collection
21.2 miles awayCulture
Sterling Opera House
6.2 miles awayMary Harkness Auditorium
7.6 miles awayLong Wharf Theatre
7.7 miles awayIseman Theater
7.8 miles awayYale Repertory Theater
7.8 miles awayRestaurants
Mac n' Out
0.4 miles awayDumpling House
0.4 miles awayBella Napoli Pizza & Restaurant
0.4 miles awayAthenian III Diner
0.4 miles awayMama Teresa's Italian Restaurant & Pizza
0.4 miles awayGet exact pricing & check availability
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