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Washington Care Center
2821 South Walden Street, Seattle, WA 98144
Based on 15 reviews
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Services and Housing OptionsNursing Home
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Washington Care Center DescriptionTrusted people serving the Seattle community with trusted care since 1959. We know how important it is for you to feel comfortable and cared for. We understand that choosing a skilled nursing facility is an important and sometimes difficult decision. If the term "nursing home" makes you apprehensive, then you'll be happy to know that we're not a traditional nursing home. We offer a variety of skilled nursing care and rehab services to people of all ages. We will create a care plan that is perfect for you and your loved ones, whether you need short-term or long-term rehabilitation.
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ServicesWashington Care Center offers a comprehensive range of services to its patients, including 24-hour Licensed Nursing Care, Long-Term Care, Hospice/Palliative Care, Respite Care, Physical Therapy and more. Additionally, Mental Health Services are provided by qualified staff and carers who are committed to providing the best possible care for their patients and families.
24-hour licensed nursing care
skilled nursing care
family support services
laundry & linen services
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 2 stars on its quality measures rating, and 3 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 2-star short-stay rating and a 3-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 07/01/78 and is run by a for profit organization. It is a very large-sized nursing community with 165 nursing beds. Currently, there are 157 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis community has been cited for abuse by The Center for Medicare and Medicaid Services. Either the facility has been cited in inspection reports for abuse that caused a resident harm within the past year or abuse that could have potentially caused residents harm in the past two years. This facility has been given 7 fines by The Centers for Medicare & Medicaid Services for a total of $544,399.58. The facility has also had 14 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 22 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsThe Washington Care Center, a nursing home that unfortunately struggles to meet quality thresholds, ranks low with a 1-star overall rating; this is the lowest rating possible and places it in the bottom 20% of facilities in terms of overall rating. The rating is significantly below the state average. In terms of health inspection, the center also suffers with a 1-star rating, landing it within the lowest 10% of all facilities in this category. Its health inspection rating is well below the state average. Moving onto its quality rating, the care center barely raises the bar with a 2-star evaluation, making it the second-lowest possible rating and situating the nursing home in the bottom 20% of all facilities in terms of quality. Once again, its quality rating is much lower than the average within the state.
Staff RatingsWashington Care Center, a nursing home, ranks in the top 40% of facilities for nursing aid staffing hours per resident per day, averaging 2.36 hours, though this is less than the state average of 2.53 hours. However, it falls in the bottom 30% in terms of LPN staffing hours per resident per day, with its 0.68 hours below the state's 0.82 hours. The facility also places in the top 40% for RN staffing hours per resident per day, providing 0.71 hours, though this is less than the state's average of 0.89 hours. In terms of licensed staffing hours, the nursing home falls in the bottom half of facilities, providing 1.39 hours per resident per day, less than the state standard of 1.71 hours. Washington Care Center also falls in the lower 20% for physical therapist staffing hours, offering only 0.01 hours per resident per day, which is significantly less than the state average of 0.09 hours.
Covid DataThe Washington Care Center, a nursing home, reveals noteworthy disparities in its vaccination rates for residents and staff. Regrettably, the nursing home is in the lowermost 10% rank when it comes to the percentage of up to date vaccinated residents, which is significantly below the state average. The figure indicates that only 13.6% of its residents are vaccinated in line with the latest schedule, in stark contrast to the state resident vaccination rate of 61.0%. However, when it comes to the staff's up to date vaccination rate, the facility is performing remarkably well. It stands in the upper 10% echelon of facilities with a staff vaccination rate of 75.5%, which considerably surpasses the state average staff vaccination rate of 28.6%.
Quality MeasuresThe Washington Care Center, a nursing home with a 2-star quality measure rating, faces multiple challenges in maintaining the well-being of its residents. It falls below average, being in the bottom half of facilities when it comes to the percentage of residents with a catheter left in their bladder, trailing at 1.19% which is less than the state's average of 1.97%. In terms of weight loss, the nursing home is in the bottom 20% of facilities, with 9.98% of its residents experiencing excessive weight loss, surpassing the state's percentage of 6.12%. The center also underperforms in providing flu vaccines, with 94.16% of its residents vaccinated, falling into the bottom 30% of facilities and slightly below the state's average of 94.73%. Interestingly, the Washington Care Center finds itself in the top half of facilities concerning the percentage of residents who exhibit depressive symptoms at 2.43%—a rate significantly lower than the state's 12.88%. However, the home is doing a subpar job in preventing falls with major injuries, which stands at 5.25% among residents, exceeding the state's average of 2.8% and placing it among the bottom 20% of facilities.
Emergency and Hospitalization Quality MeasuresThe Washington Care Center is a leading nursing home, ranking in the top 20% of facilities for the number of hospitalizations per 1000 days. Despite having an average of 1.07 hospitalizations, this figure is still less than the state's average of 1.1. It also fares well in terms of outpatient emergency department visits, positioned in the upper half of nursing homes with a rate of 0.85 per 1000 days, again lower than the state average of 0.9. However, it falls in the lower half of facilities when considering the percentage of short-stay residents who had outpatient emergency department visits, with a rate of 12.23%, slightly higher than the state's 12.09%. Despite this, the Washington Care Center distinguishes itself as being in the top 40% of facilities for the percentage of short-stay residents who were rehospitalized following a nursing home admission, with a higher percentage of 20.58% compared to the state's 16.8%.
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General Staff Rating
Care Staff Rating
Activities and Services Rating
My grandmother had spent the last few years of her life living here. During the times that I had visited her pre-COVID, I had no complaints at all. The staff seemed nice and very friendly. My grandmother had no complaints either (other than her knees aching). However, the day that she had passed, the sheer amount of insensitivity that had come from some of the staff was so abhorrent and unbelievable.On February 4, I was to visit my grandmother due to her health rapidly deteriorating as I had received a call from a family member on February 3 that she wasn't doing well since Monday, February 1st. The day I had called Washington Care Center to visit her on February 4, I was connected to a gentlemen on the third floor. I introduced myself, and my relationship to my grandmother. After asking how my grandmother was doing now and that I was on my way, he had blurted out that she had passed away and asked me to call back in 5-10 mins as he would have an RN speak with me. Alright, so, that's definitely some big news. I'm already in a state of shock and disbelief. 10 minutes pass by, and I called again to be connected to the gentlemen on the third floor once again. After clearly saying my name and relationship to my grandmother away, and calling back to speak to an RN about her passing. He asks, "Who told you about her passing?" What? Is this guy for real? I informed him that HE DID, and he was the one that had informed me to call back 5-10 mins to speak with an RN about my grandmother's passing. I was never connected to an RN, instead I was met with a 5 second pause that ended in a question asking me, "Okay... so, which funeral home is she going to?" I had informed the male staff that I unfortunately cannot make that decision, as I am not the DPOA. After explaining why I was calling once again, I was cut off and asked the question again that I needed to hurry and make a decision to which funeral home I should send the body and to call the DPOA immediately for get her to try and come to the facility. I was LIVID. Not one single ounce of sympathy, and to persist asking questions of where she should go, I hung up.A family member eventually found out about her passing and spoke with a staff member. The staff member had informed me that Washington Care Center would allow visitors in groups of 2, at the 9AM, 12PM, and 3PM hour with strict PPE protocol. When my mother and I had gotten there, we were immediately dismissed due to COVID-19 protocols. Of course, we understood that there was a pandemic happening, but there was a disconnect with the front and what the staff member (possibly social worker) had stated. The male staff member from the third floor came down to the lobby coincidentally and all he could say was that he apologized for the misunderstanding and walked out of the door. Oh and another thing - Y'all, I kid you not, a medical staff was overhearing our discussion with the front desk, and blurted to me and my mother that my grandmother's body had already been taken away (wrong person by the way). This led to the front desk correcting her, and the medical staff apologizing as there were two Vietnamese females that had passed that day on February 4 (one being my grandmother). Wow. I really had no words at this point. My mother and I was eventually able to see my grandmother for the last time in her room, thanks to the front desk staff and administrators.This may be upsetting to some, but I wanted to share my experience with this facility. My grandmother meant the world to me. The times I visited, she had informed me that she relied on staff and was overwhelmed with gratitude for them helping her with her ADLs. Instead, on the day of her passing, she was treated as just another body, nothing more. The amount of insensitivity shown that day had painted a new light of that place that I will never forget. Please do not have someone endure what I had to go through, as staff should really be careful in relaying information, and as well as just really being mindful to those that had just lost someone important in their lives.
I had $80 stolen from me here on the weekend, when asking to file a formal complaint to record the incident I was threatened by supervisor Sunny to be kicked out. No complaint ever filed, no update ever given although all management was made aware. I know times are hard but if you want trustworthy upper management and caregivers, I would strongly suggest against EVER placing your family in a facility of this sort with their standards kept. Coming from a nationally registered EMT and WA State registered CNA, please be careful at this facility. This all occurred 06/2018. Thank you for reading, what I saw was so intense I had to file a complaint with the state just to make sure there was some type of follow up with all the residents after leaving, everyone deserves to be treated like a human being! Maybe a year ago when those other reviews were done things were better as of 2018 this is my update from what I saw
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-03-02||2022-04-04||D||Egress Deficiencies||Have properly located and lighted "Exit" signs.|
|2022-03-02||2022-04-04||D||Smoke Deficiencies||Provide properly protected cooking facilities.|
|2022-03-02||2022-04-04||E||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2022-03-02||2022-04-04||E||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2022-03-02||2022-04-04||F||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Establish an Emergency Preparedness Program (EP).|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Develop and maintain an Emergency Preparedness Program (EP).|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Conduct risk assessment and an All-Hazards approach.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Address patient/client population and determine types of services needed.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Include a process for Emergency Preparedness collaboration.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Develop Emergency Preparedness policies and procedures.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Address subsistence needs for staff and patients.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Establish procedures for tracking staff and patients during an emergency.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Establish policies and procedures including evacuation.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Establish policies and procedures for sheltering.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Establish policies and procedures for medical documentation.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Establish policies and procedures for volunteers.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Create arrangements with other facilities to receive patients.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Establish roles under a Waiver declared by secretary.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Develop a communication plan.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||List the names and contact information of those in the facility.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Provide emergency officials' contact information.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Provide primary/alternate means for communication.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Establish methods for sharing information.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Provide a means of sharing information on occupancy/needs.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Provide family notifications of emergency plan.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Establish emergency prep training and testing.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Establish staff and initial training requirements.|
|2020-01-29||2020-05-11||F||Emergency Preparedness Deficiencies||Conduct testing and exercise requirements.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Implement emergency and standby power systems.|
|2020-01-29||2020-03-02||F||Emergency Preparedness Deficiencies||Meet the requirements of an integrated health system.|
|2020-01-29||2020-03-02||D||Egress Deficiencies||Install emergency lighting that can last at least 1 1/2 hours.|
|2020-01-29||2020-03-02||F||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2020-01-29||2020-03-02||F||Smoke Deficiencies||Follow proper procedures when the fire alarm was out of service for more than 4 hours.|
|2020-01-29||2020-07-04||E||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2020-01-29||2020-03-02||F||Smoke Deficiencies||Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.|
|2020-01-29||2020-03-02||F||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2020-01-29||2020-03-02||F||Smoke Deficiencies||Ensure smoke barriers are constructed to a 1 hour fire resistance rating.|
|2020-01-29||2020-03-02||F||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2020-01-29||2020-09-23||F||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2020-01-29||2020-03-02||D||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2020-01-29||2020-03-02||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have proper medical gas storage and administration areas.|
|2019-01-07||2019-03-01||F||Egress Deficiencies||Install emergency lighting that can last at least 1 1/2 hours.|
|2019-01-07||2019-01-31||D||Smoke Deficiencies||Provide properly protected cooking facilities.|
|2019-01-07||2019-03-01||F||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2019-01-07||2019-03-01||F||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2019-01-07||2019-01-31||D||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2019-01-07||2019-01-31||E||Smoke Deficiencies||Ensure smoke barriers are constructed to a 1 hour fire resistance rating.|
|2019-01-07||2019-01-31||D||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2019-01-07||2019-01-31||F||Services Deficiencies||Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.|
|2019-01-07||2019-01-31||F||Miscellaneous Deficiencies||Have simulated fire drills held at unexpected times.|
|2019-01-07||2019-03-01||F||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2019-01-07||2019-01-31||F||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure that testing and maintenance of electrical equipment is performed.|
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