Walnut Springs Health And Rehabilitation

Positive Reviews:

• One family member praised the hospice care, highlighting the quick acceptance into the facility, responsive communication, and the exceptional team of nurses who provided frequent updates and showed kindness and patience.
• Another review appreciated the care staff, including nurses and aides, for their kindness and caring nature during their father's stay.
• A spouse shared a positive experience at Hacienda Oaks, noting the staff's care and diligence, and specifically mentioned the helpfulness of a front desk employee. They acknowledged the facility's age but praised the quality of care.
• Hacienda Oaks was commended for its four-star rating on Quality Measurements and being rated #1 nursing home in its area according to CMS, with a recommendation based on its performance and low number of nursing deficiencies.
• Another review highlighted the caring staff, cleanliness, and overall niceness of the place.

Negative Reviews:

• One review criticized the facility for poor rehabilitation services, unresponsive staff, and difficulty in obtaining necessary medications.
• Another review described the facility as poorly managed with high employee turnover, ongoing investigations, and a culture of negligence.
• A review expressed dissatisfaction with the professionalism of nurses and CNAs, and alarming claims about patient care standards regarding feeding and hygiene.
• One person shared a distressing experience of their mother's neglect, including falls and lack of cleanliness, and criticized the impersonal nature of the administration.
• A review detailed the abrupt discharge of their grandfather without adequate explanation, mentioning caring nursing staff but overall poor management and high turnover rates.
• A concerning review alleged neglect and abuse of a resident, mentioning attempts to document injuries were met with expulsion from the facility and subsequent contact with protective services.