Wagner Heights Nursing & Rehabilitation Center

george b.

2021-11-21

Sorry but terrible facility. I am mostly a positive person but this is the worst run facility or business. I don't blame the employees, they are doing the best with what they are given, the management of facility is to blame. They didn't even have paperwork signed when my mom lived in, couldn't get in touch with mom or nurses to get updates. Nightmare scenario and my mom thought the place was loud , dirty and the staff treated her poorly. Here is a specific example. Only one data point but says a lot. I went to visit my mom and there was some liquid on the floor in the hallway. I went to tell a nurse or staff about the fluid so no one would slip and fall. I found a staff member at the station , looking in his phone, told him about the liquid and he just said looked up from his phone and waved his had to gesture he knows and not his job. He went back to his phone. Don't send a loved one to this facility

Robert P.

2021-08-02

I was admitted 3 weeks ago and I read all the other reviews and I feel a lot of them are petty and really not accurate. I have been here at this facility maybe 4 times now. I'm a double amputee and I need physical therapy and rehab due to falling. I feel the treatment I received was excellent and all the people that I worked with took very good care of me. They really care for their patients. I require a lot of therapy so I can be strong enough to go home and be with my wife Gloria. They do all they can to help me. They just got a new doctor and he was really great. The other doctor they had was terrible and many patients were under medicated. The new doctor comes in all the time and does a great job managing us patients. If you need this type of care. I highly recommend this hospital. The management does a great job. If any improvements need to be made it's the food that is served. Could be better but they are trying. I was happy with the service that was provided. If you need something they will work with you to make you comfortable. Thank you to you all. Robert T Peterson.

Peedle L.

2021-07-18

MINUS ONE MILLION........There will be more added to this. Please check back from time to time. This place is all about the money. Forget patient care. There is a storm moving in that will cast a very dark long term black cloud over this facility with thunder and lighting. We visited our family member there separately. Some of the staff were totally delightful. Being welcomed by the lady at the front desk made us feel like we were welcomed home from a long term hiatus. We both had high hopes that were quickly extinguished in minutes.BUT......Each of us separately felt safer in a homeless camp, than Wagner Heights. It felt like an old English dungeon run by social discards. We felt real bad for the people that live there. We both cried off and on, on the long drive home. Sub-zero standard of care. Not even a point one. 0.1%  My wife was personally affected by seeing one elderly gentleman in a wheel chair with a huge bruise on his face, like he was punched. The fowl and abusive language from one huge gentleman there set the tone for our post here.We can only imagine the suffering and abuse these elderly people must go through. We are going to pool the family for funds to remove and place our person out of this gulag.We just looked into YouTube for videos for any information. All we found was positive videos with dialogue from the president or figurehead talking about dignity and family.....BUT.......the comments were turned off. You can't leave a rebuttal  or reference to your experience.So, what are they hiding? This place reminds me of a modified version of what is chiseled in stone on our STATUE OF LIBERTY. ........BRING US THE MONEY.Our motor home has built in internet satellite capability. We took turns on the net looking stuff up Wagner Heights. It was a twelve hour drive home, which we both love the drive. We stopped several times, just because. We have mixed feelings on our visit. Far more negative than the smallest positive.so sad.

Siobhan R.

2021-06-16

This is the absolute worst place ever... dirty, went to visit family member. he was sitting in ants ..... he has a mysterious broken arm that no one knows how it happened.... Everything that he brought from other facility is missing....... The don't do oral care they don't wash the feet ..... the absolute worsts........... he haven't taken shower 35 days until I did it myself.....shame shame.......from executive director on down.........yuck yuck

Wang W.

2020-12-23

The last name of P nurses, I don't want to say the full name. Liar. Lie about everything in this hospital.

A Garcia G.

2020-10-19

I would not recommend this facility to anyone! They aren't caring, compassionate, respectful nor helpful. They are careless and irresponsible. My father was under there care for a month and during this time we had problems. Not only did we observe many times how careless they were but we also saw it with other patients. Now as my father is close to being discharged they add more gasoline to the fire by trying to shame my father. How dare you act like my father would do such a thing!!! We will continue to fight for my father since he isn't able to protect himself. We are his voice!!!! It will be heard!

Irene N.

2020-04-24

one star for some great nurses but administration lied about not having any covid cases when they actually did!

Grace B.

2019-12-01

I use to work here in the Rehab Department back in 2017 to 2018.  I remember this place as very family oriented when it comes to coworkers and staff.  Everyone seems to be very friendly and I really felt right at home the very first day working there.  I dont know how the rehab team is like now, but I remember it being very professional and the team always got along.  The comraderie was great.  Everyone pitched in to help eachother when needed.  We always received thank you gifts from the patients when they were about to leave the facility.  Thanking us for a great job well done.  It was very sweet.But overall, I think the rehab department is all I can vouch for at this time because that was where I mostly worked the most at the time.  The other people there like the Nurses, Admin and other Staff members...I can remember all the fun activities that were done together as the building staff.  SO MUCH FUN!

Joey K.

2019-09-05

Great team of healthcare professionals providing dedicated services to patients they serve. They have a new administrator finally, and got rid of the old creepy guy that was managing the place before. Highly recommend you to go by and take a tour for yourself.

Tim L.

2019-07-21

At first when I arrived the first night I was very unsatisfying do to touch tuitions and what they said to me about not snacking however staying after a couple days understanding the staff getting to know them they are very friendly staff I got to met a gentleman a CNA who really works really hard puts up with a lot of things and I see that he goes or out of his Waze just to make sure everything's get done correctly and I just want to recognize him in my rearviewhis name is NOEL he has fixed my bed that has electronica Nicole problems with the list several times in a day and he always has a smile never has he complains he does things openly with open arms including changing bed pans and cleaning up the room he makes me and my state feel very comfortable knowing that there's a friend that will be there to help me anytime I'm in need. I've seen him till my pressures test because we I'm laying next to a neighbor who's having a challenging stay who screams due to the pain and cannot control his self and no well really shows that he has the patience to deal with it and I really would like to recognize him and thank you so much Noel

Rich W.

2018-12-04

This is the place you use if you have no other choice. My mom was a patient their for 30 days this place will bleed your insurance dry and use legal loophole for excuses why patient's can not be discharged. Staff will leave patients in bathroom unattended for over 30 minutes leave patients sitting in their own waste for hours HEALTH CODE VIOLATION!!! There is always an order of uncleanliness walking down the hall. Beware in choosing this place do your research first....

Alyssa G.

2018-11-06

This place is horrible! they do not attend to patients in a timely manner the staff is rude, the staff has too many patients that they are responsible for they need more staff and maybe they will be better but this has been the worst experience ever from not changing my grandfather not feeding him having cold food not giving water he needed help with all of this and they did not assist at all just leaving food and water in front of him as if he was going to be able to do it himself! shame on this place and how they treat the people that stay here and the visitors that come in.

Susan M.

2018-06-20

This facility is extremely negligent with regards to everything. From not following instructions on nutritional needs for a diabetic patient to extremely hot rooms but can't even be cool down with a fan brought from home. These patients are treated like animals in a pound. They have been in trouble with legal issues in the past and apparently have not learned their lesson.

Alma S.

2018-02-12

The pt nurses ,Estrella ,emme,Enna,Tiffany and Jose are really nice and I loved there company. They are nice people and genuinely care about each patient.Diana,Kayla,Christian ,Agnes,marvi,meiann. Even after there shift they come check on each patient at night before they leave.Im so happy that I came to this rehabilitation center without them I wouldn't have walked out of this place.

John C.

2017-08-10

Very slow responding to calls for assistance. Stood by nursing station 5 minutes. None of the 3 nurses even acknowledged my presence. Told "Chris" i needed help in my 94 yo mother's room. He said "I'll be right there". He never came. Went back to nursing station and he was still standing there oblivious to my presence. Place definitely takes the "C" out of ACA.  Stacy seemed to regard my requests as bothersome. Crystal was a shining light who provided exemplary care to my mother. Hope to never have to use this facility again.

Mary F.

2017-07-08

My father was here for a few months after suffering a stroke.  Originally he was at another facility and within 4 weeks was back and forth to the hospital several times for infections, dehydration, pneumonia, etc.  When we had him sent to Wagner Heights it was a completely different experience.  No one wants to be in a rehab place or have to place a family member in one, but circumstances aren't always under our control.  The staff was kind, personable and seemed to really care.  From the hands on care to the business office staff, everyone was kind and communication was always fantastic.  I don't know how they could have been better in my dad's final weeks.  They provided for his every need with care and dignity.  Wagner Heights is a place I would recommend and would not hesitate to call upon them to care for a loved one.

Cealita Evans

2021-04-01

The social services of Wagner Heights are not diligently doing their job in the field of providing social services especially on indigent elderly and on those who do not have any idea what to do or where to go. They are neglectful of their responsibilities.My mother is an indigent elderly and when I spoke with John who was with the social service, I was very outright candid that no one among the children are capable financially to take care of my mother’s need and I have no idea what to do to get her assistance and to compound the problem, I live out of state. She is on kidney dialysis three times a week. I asked John about the arrangement for this and his response was that it’s the family or the patient who has to make these kinds arrangement. He knew at the get go that I don’t what to do as I’m also incapable of helping out my mother. On the day that she was discharge, she had to pay for the transportation services despite the fact that John knows that we all have very little money to spare. Again, as a person who works in social services, he does not seem to be inclined to help and find resources that can help my mother.The following day after my mother got discharged, she was once again brought to the emergency department because she was unable to have her dialysis that morning as she was supposed to have.And she was told by the social worker at sutter hospital where she was brought that evening that someone from the social service from Wagner heights should’ve help facilitate to find resources that will ensure that she doesn’t miss her kidney dialysis.What would’ve happened if my mother died because of kidney failure because she didn’t get her dialysis? What will the social services of Wagner heights do? Shrug their shoulders and say, “oh well, too bad, so sad.”This is negligence on the part of the social services because they neglected to make sure that my mother’s post discharged need are arranged. His idea of a discharge plan is to just make sure that she will pay private transportation and that she gets to her apartment. Beyond that, it’s pretty much on the shoulder of an elderly indigent patient.Do not send your elderly in this facility. They especially don’t care if you are indigent and that you lack the ability to find resources to augment or facilitate your medical needs and post discharge needs. You are on your own.

KS S

2021-03-01

I worked for WH a few years ago. .Really Great staff!! . Very nice atmosphere. I wish I could have stayed longer.Ex Employee.

AC

2021-01-01

Most frustrating place to try to call for my loved one. Every time I call there’s never a nurse to answer or pass my aunt the phone or get her up to a phone to call me let alone give her any messages saying I called etc . I’m extremely fed up with the way they’re treating family members makes me wonder how they are treating the residents. Thinking of taking legal actions, they’re just taking her money and not actually caring. Mind you, this place is expensive

Martin Carrillo Joseph Flores

2021-01-01

My Sister is in transit to this facility. So I’ll apologize for the single star ⭐️ rating. Though having read some of the reviews, I’m concerned. Management please know I’ll advocate on behalf of my Sister if it comes to that. I’ll agree with one post. ‘Caring for the Elderly is a tremendous responsibility’ and they deserve to be treated with respect and dignity. I hope once I’m able to visit and speak with my Sister that the atmosphere of neglect and complacency. Is replace with a level of dignified care.

Rhonda Patterson

2021-01-01

My Dad lived here for 10 years and we were happy with his care. Caring for elderly and infirm is the TOUGHEST job in the world. I don't believe any facility is going to do it all perfect, but we encountered wonderful staff that genuinely cared about my Dad and our family. Mom is there now recovering from from surgery and all is going well.

clarissa Despres

2020-01-01

Should be able to give no stars, poor care, negligence, and filled with thieves. So much of my mother's stuff has been stolen, and they want to blame the other residents. The poor excuse for cna's are the thieves. And this is even accounting for the poor care given. Their abusive to residents and the negligence unbelievable. They need to be sued and shut down. Hopefully our family will achieve both. Please don't send your loved ones to this Hell Hole.

Jeannisa Gordon

2020-01-01

This place deserves to be shut down

syed Shah

2020-01-01

Excellent rehab services.

Meaghan Donnelley

2020-01-01

I have not gotten a chance to actually see the facility yet. My mom has been there roughly a week, we are about 2-3 hours away and EVERY time I call, the line is busy and the staff is rushed when they speak to me. It took me over a half hour just calling to even get through and I had to call several more times to get a hold of my mother. Every morning I call its always a busy signal. One of the staff did let her charge her cell phone with their charger, so im very grateful for that.

Michael Bourandas

2020-01-01

Another out-of-state owned/operated nursing home that cares nothing about patients. The food is carbohydrates. Meat, fresh fruit, and fresh vegetables are rare. Most of the employees have no interest in patient care (though a preciuous few employees are consciencious care givers). I developed bedsores with a foul-smelling, yellow pustulent discharge. I checked myself out and within a few days, the bedsores began to heal and my other health issues quickly resolved themselves. The nurses and aides say nothing to the diabetic amputees who go to the vending machines to fill up on sodas and candy. Apparently, chronically sick people are a more lucrative business than healed people.

Sandie Price

2020-01-01

I wouldn’t put anyone in this facility. Took them 12 days to give my husband a shower. Lied to me about his PT. Violated HIPPA. I took him home against their wishes. Had him walking better in two days with a walker and heat rash gone in 12 hours

Stephanie Horn

2019-01-01

All of our moms clothes were missing. We brought her more clothes and they ended up missing too. We were so upset we just had them dress her in hospital gowns. We looked in the laundry and other places in the facility but never found her clothes. They were very nice clothes and we even bought her new ones and they always came up missing. We thought the staff may have taken them for personal use but we don’t have any proof of that. No one had an answer for the missing clothes.

Joseph Garcia

2018-01-01

This is a horrible place.. please save your loved and stay out of this place. We place my mom just for a 5 days rehab.. she ended up in st. Joseph hospital with stage 4 decupitive ulcer on her but with dried up feces. When my mom recovered from blacking out.. she had major complaints about the place. She had asked numerous time that she had to used the bathroom only to be ignored by the nurses. Her frastratition is what probably was her from blacking out. I placed a grievance report and asked for a copy of the report.. at first they said they will charge me $10 fee to email.. I said that fine.. now they're saying they can't give me a copy and claim that they're not hiding anything. I told them I didn't accuse you guys hiding anything..i just want a copy of the report. She I decided to take my mom out of there and pick up her belongs.. I wanted to make sure I have het dentures.. not there, so I file a report that it's missing. Now they are accusing the ambulance for loading them. STAY OUT OF THIS PLACE. I like to post the pictures on here.. how???

Jasmines Botanica

2018-01-01

Doesn't even deserve a star it deserves -000000000000 My mother was in their care for 2 years at first it was okay until we noticed none of the staff fed her on time, they gave her medicine hours before it was due plus yelled and argued with her all day long. They would leave her screaming in pain never attended to her until someone finally decided to shut her up this last month they were neglecting her even more told family members they hated her couldn't stand her wishes she would die and claimed other nurses hated her even more. Your CAREER is in PATIENT CARE you get PAID for it yet it's really for neglect. From the Drs to directors to supervisor to staff EVERYONE is there to make money they don't treat your family like their family they could care less. They recently drugged my mother with Crystal meth on Tuesday and the next day she was admitted to st jospehs medical center unconscious never called an emergency contact we found out from the hospitals social worker she was admitted almost 24 hours later. She is going to die this week the hospital told us and this is an open investigation with the police. NEVER LEAVE FAMILY HERE MORE PEOPLE DIE THAN LEAVE ALIVE. take care of your family and hire a live in nurse . My mother never used drugs isn't affiliated with drugs yet received drugs while in their care??

Nancy King

2018-01-01

They took GREAT care of my mother after she was released from the hospital after breaking her hip. She said the staff was very friendly, cared about you, fed you well and that the medical staff was very competent. I saw for myself while visiting that they did feed her well, came when she called and and it is a very clean facility.

Sharon Charles

2018-01-01

It doesn't even deserve a star! NEVER SEND YOUR LOVED ONES HERE!!! This place is Terrible!!!