Villas Of Holly Brook & Reflections - Bethalto

Reviews of The Villas of Hollybrook in Bethalto present a mixed picture of the facility. While the physical environment is praised for being lovely and clean, with a homelike atmosphere and modern amenities, there are significant concerns regarding the quality of care and management.

• Several reviewers note a decline in meal quality and a decrease in qualified staff, leading to inadequate care for the number of residents.
• Complaints about poor housekeeping, maintenance, and internet services have been raised, with issues reportedly unresolved despite promises.
• Some families have had to hire personal caregivers or take over certain responsibilities, such as medication management, due to these shortcomings.
• However, many reviewers highlight the caring and loving nature of the general staff, even if they are not properly trained or are overworked.
• The facility offers a range of amenities, including a movie theater, beauty shop, and various activities, which some residents and their families appreciate.
• Communication issues, particularly with getting callbacks and night staff knowledge, have been mentioned as areas needing improvement.
• Despite these concerns, some residents and their families are happy with the care received, citing the facility's cleanliness, the quality of meals, and the friendly atmosphere.
• Location and the physical layout of the facility, including private entrances and communal areas, are also points of satisfaction for some.

In summary, while The Villas of Hollybrook has aspects that are highly valued by residents and their families, there are significant concerns about staffing, care quality, and management that potential residents should consider.