📞 Call for pricing and availability: (800) 780-8101
Town & Country Manor
555 E. Memory Lane, Santa Ana, CA 92706
For Pricing & Availability
(800) 780-8101To Reach a Resident
(714) 547-7581Estimated Pricing
Price Comparison
Exclusive Interview Insights
Our team personally reached out and conducted an insightful interview with this community on Oct. 18, 2023. Here's what we learned:
Overview of Town and Country Senior Living Community
Town and Country is a comprehensive Continuing Care Retirement Community (CCRC) that offers a variety of living options to cater to the diverse needs of seniors. The community provides a spectrum of care levels including Independent Living, Assisted Living, Memory Care, and Skilled Nursing.
Pet Policy
Pets are welcomed in the Independent Living section of the community, allowing residents to enjoy the companionship of their furry friends.
Availability and Waitlist
The availability of rooms varies across different care levels. There is a waitlist for Assisted Living and certain room types within Independent Living.
Transportation and Move-In Services
Town and Country provides transportation services for medical appointments and scheduled trips to local amenities such as shopping centers, banks, and pharmacies. The community assists with move-in services to help residents transition smoothly.
Communication with Residents' Families
The facility maintains an e-mail list to communicate with the families of residents, ensuring they are kept informed about community news and updates.
Dining Services
Residents are offered three meals a day across all care levels, ensuring nutritional needs are met with convenience and quality.
Staffing
Nursing staff is available in Independent Living, Assisted Living, Memory Care, and the Skilled Nursing facility, providing comprehensive care and support to residents.
Accessibility and Safety Features
The community is gated, requiring scans or permission for entry, ensuring a secure environment. Memory Care is equipped with a Stanley Foresight fall detection monitoring system. Additionally, pendants are available for use throughout the facility for added safety and peace of mind.
Resident Feedback and Complaints
Residents can voice their concerns and feedback through comment areas monitored by the resident council. This council meets with senior staff monthly to address any issues raised.
Respite Care and Short-Term Stays
Town and Country offers respite care and short-term stays, subject to availability, providing flexibility for residents and their families.
Staff Contact
The Director of Marketing, Lindsay, is available to address inquiries and provide further information about the community's offerings and services.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Independent Living
Independent living offers seniors the freedom to enjoy their retirement in a supportive community setting, with amenities and activities tailored to their active lifestyle.
View other Independent Living communities in Santa Ana
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Santa Ana
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Santa Ana
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Santa Ana
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Santa Ana
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Negative Experiences:
- One review reported severe neglect, including a patient left in bed for 24 hours post-surgery without assistance, leading to health complications. The facility was accused of refusing to release the patient when requested, necessitating police involvement.
- Concerns were raised about untrained staff, particularly at night, and a focus on profit over patient care. Complaints have been documented in the facility's entry book.
- Another review criticized the facility for prioritizing profit over patient care, particularly noting issues with insurance and bed availability.
- Disappointment was expressed regarding unprofessional behavior, such as not following up on scheduled calls for interviews.
- Complaints about loud and disruptive construction affecting the neighborhood were also mentioned.
Positive Experiences:
- Several reviews praised the facility for exceptional customer service, particularly noting the kindness and professionalism of the staff across various departments.
- The facility was described as a high-quality place, winning awards and allowing small dogs, which adds to the comfort of residents.
- Positive remarks were made about the attentive and kind staff, the friendly community, and the variety of activities and outings available for residents.
- Some reviews highlighted the excellent care provided in both the nursing facility and during rehabilitation, with one specifically mentioning superb care for a hand injury.
- One review appreciated the facility for its founding principles and service to the community, especially retired pastoral staff.
- Another review shared a personal story of a warm welcome and immediate integration into the community, emphasizing the friendly staff and neighbors.
- A family shared their multi-generational experience with the facility, expressing satisfaction with the care and services provided at different levels of need.
- Positive feedback was also given for the quality of food and the overall dining experience during a visit.
- One individual, there for post-surgery care, praised the kind and attentive staff, indicating a willingness to return if needed.
Miscellaneous:
- A review mistakenly referred to the facility as a car wash, highlighting the importance of context in feedback.
Reviews
There are currently no reviews that were left on My Caring Plan
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 5
Health inspection rating: 5
Staffing rating: 4
Quality measure rating: 5
Long-term quality measure rating:
5
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: Nov. 13, 1981
Ownership type: Non Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 96
Total current residents: 81
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 0
Total cost of fines: $0
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-11-23 | 2021-12-08 | D | Emergency Preparedness Deficiencies | Conduct risk assessment and an All-Hazards approach. |
| 2021-11-23 | 2021-12-08 | D | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2021-11-23 | 2021-12-08 | D | Construction Deficiencies | Use approved construction type or materials. |
| 2021-11-23 | 2021-12-08 | D | Smoke Deficiencies | Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours. |
| 2021-11-23 | 2021-12-08 | E | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2021-11-23 | 2021-12-08 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2021-11-23 | 2021-12-08 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2019-08-07 | 2019-08-22 | D | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-08-07 | 2019-08-22 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2019-08-07 | 2019-08-22 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk. |
| 2018-10-01 | 2018-10-18 | C | Emergency Preparedness Deficiencies | Develop Emergency Preparedness policies and procedures. |
| 2018-10-01 | 2018-10-18 | C | Emergency Preparedness Deficiencies | Develop a communication plan. |
| 2018-10-01 | 2018-10-18 | C | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2018-10-01 | 2018-10-18 | D | Construction Deficiencies | Use approved construction type or materials. |
| 2018-10-01 | 2018-10-18 | D | Smoke Deficiencies | Install a fire alarm system that can be heard throughout the facility. |
| 2018-10-01 | 2018-10-18 | D | Smoke Deficiencies | Properly provide smoke detection systems in areas open to corridors. |
| 2018-10-01 | 2018-10-18 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-10-01 | 2018-10-18 | E | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2018-10-01 | 2018-10-18 | D | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2018-10-01 | 2018-10-18 | E | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2018-10-01 | 2018-10-18 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2018-10-01 | 2018-10-18 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2018-10-01 | 2018-10-18 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
What is in the Neighborhood
- The closest city is Orange which is 1.1 miles away and has a population of 140,992 (small city).
- The average income is $61,709, which is average compared to other zip codes.
- Weather
- High Temperature: 81
- Low Temperature: 62
- Average Temperature: 71.1
- Day Breakdown: The area gets 51 days of rain and 313 days of sun
- Precipitation: 0.5 inches a year
- The median age is 30.8 years old, very low compared to other cities.
- 1.41% of the population are Veterans which is a very low percentage of Veterans compared to other cities.
- 45.61% of the population are Foreign-born which is a very high percentage of Foreign-born compared to other cities.
- The population is 1% American Indian and Alaska Native, 7% Asian, 1% Black or African-American, 55% Hispanic or Latino, and 34% White.
- The average life expectancy in zip code is 81.66 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 99.0, Moderate Days 77.0, Unhealthy for Sensitive Groups Days 4.0, Unhealthy Days 2.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Mother's Market
0.2 miles awayBig Saver Foods
1.2 miles awayStater Bros.
1.5 miles awaySuperior Grocers
1.5 miles awayPuerto Madero
1.6 miles awayTransportation
Orange
1.0 miles awaySanta Ana
1.6 miles awayBus Stations
Discovery Science Center
0.4 miles awayWestfield MainPlace Mall
0.4 miles awayBest Western Meridian Inn & Suites
1.7 miles awayOCTA
1.9 miles awayThe Outlets at Orange
2.0 miles awayBanks
Veros Credit
0.6 miles awayWells Fargo
1.1 miles awayU.S. Bank
1.1 miles awayCitizens Business Bank
1.1 miles awayFarmers & Merchants Bank
1.5 miles awayHospitals
Saint Joseph Hospital
0.4 miles awayChildren's Hospital of Orange County
0.5 miles awayUCI Medical Center
1.6 miles awayNexus Children's Hospital
1.6 miles awayKindred Hospital - Santa Ana
1.9 miles awayPharmacies
CVS Pharmacy
0.6 miles awayRite Aid
1.9 miles awaySanta Ana Tustin Compounding Pharmacy
2.2 miles awayWalgreens
3.2 miles awayWalmart Pharmacy
4.0 miles awayDentists
Western Dental & Orthodontics
1.2 miles awayGrand Family Dental center
1.2 miles awayE.C.O. Dental
1.3 miles awayOrange County Dental Care
2.3 miles awayHong Orthodontics
2.3 miles awayParks
Santiago Park
0.0 miles awayHart Park
0.4 miles awayFisher Park
0.7 miles awaySarah May Downie Herb Garden
0.9 miles awayWilliam Eldridge Park
0.9 miles awayPlaces of Worship
First Congregational Church
19.2 miles awayMission San Juan Capistrano
21.8 miles awayShopping
MainPlace Mall
0.4 miles awayTustin Plaza
2.6 miles awayCameo Center
3.2 miles awayAnaheim GardenWalk
3.5 miles awaySouth Coast Plaza
5.9 miles awayCulture
The Frida Cinema
1.8 miles awayYost Theater
1.8 miles awayCity National Grove of Anaheim
2.4 miles awayHouse of Blues Anaheim
3.7 miles awayPeforming Arts Center PAC
3.8 miles awayRestaurants
Olive Garden
0.3 miles awayCorner Bakery Cafe
0.3 miles awayBite Mi Asian Kitchen
0.3 miles awayPolly's Pies Restaurant
0.4 miles awayPanini Kabob Grill
0.4 miles awayGet exact pricing & check availability
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Licensing
This community is licensed by the state of CA. It is a very large-sized community with 240 total beds.Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
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By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
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