The Waterford At Plymouth Ii

The Waterford at Plymouth has received a variety of reviews highlighting the positive impact of its new management team, the compassionate and empathetic nature of its staff, and the quality of care provided to residents. Many reviews praise the facility for treating residents and staff like family, offering engaging programs, and maintaining a welcoming environment. The staff is described as friendly, helpful, and dedicated to treating residents with love and respect. The facility is noted for its one-level layout, which prevents residents from getting lost in the shuffle, and for its homemade food and well-maintained buildings.

However, there are some negative experiences shared, including a report of poor treatment and care of a resident, issues with understaffing, negligence, and lack of communication with transportation services. One review describes the experience as the most unpleasant of their life, citing physical harm and neglect during a family quarantine period. Another points out the challenges of working in an understaffed environment, leading to residents sitting in their own waste for extended periods and verbal abuse from staff.

Despite these criticisms, many employees express pride in their work, highlighting the joy and purpose they find in caring for residents. They commend the facility for its efforts to improve processes, raise care standards, and renovate infrastructure. The new management team is credited with implementing positive changes, including new programs and menus that have been well-received by residents and staff alike.

Overall, while there are areas for improvement, particularly in staffing and communication, The Waterford at Plymouth is generally recommended by reviewers for its caring environment, engaging activities, and the quality of its food and care. The facility's commitment to continuous improvement and the well-being of its residents is evident in the feedback provided.