The Terrace At Chestnut Hill

Paul Lawrence

2021-11-18

They need to hire professional Cooks. They use employees that were hired to be Dishwashers and Servers to prepare food. The food is either over cooked or in some cases dangerously undercooked. It is difficult to get a decent meal without ordering a hot dog or hamburger. Breakfast consists of poorly prepared eggs and deep fried home fries instead of frying them properly on a grill.

Sean McGinn

2020-07-13

The Terrace at Chestnut Hill administration and staff truly showcase everyday what it is to not only work as a family but take care of their residents with the upmost care and compassion in all they do. It truly is a unique environment but a environment that is warming, friendly, and above all feels like home.

Vickie Stotler-Smith

2020-01-24

We're so happy to have the folks at The Terrace at Chestnut Hill as part of our Juniper family. Every time I visit the community something new is happening and improvements are being made. If you're in the Philly area, come check it out. You will be so pleased at all the changes.

Kym Horsey

2019-12-03

My deceased aunt's room was burglarized within 24 hours of being laid to rest. The thief took valuable heirlooms and other sentimental items that belonged to my grandfather, uncle, and father. I'm distraught that my family history is destroyed. The facility does not have policies or procedures in place to secure rooms of the deceased. The facility does not have cameras to deter criminal behavior. I do not recommend this place.

Dawn T.

2020-05-23

Management is awful. Lower and Upper Management. Don't let the appearance outside fool you. Sheep in wolf clothing. Management don't know to talk to people. Extremely high turnover. They can't keep anyone. Always short on care staff. The food is horrible. Its ALL about the money. They say they care but those are just words. Their actions speak volumes, very UNPROFESSIONAL. Once Covid-19 came about  they got worse. Meaning families were in the dark about things. not transparent, no integrity. PLEASE do your research when it comes to love one. They will tell you what you want to hear to get your MONEY. Once you in, things will be fine, phones calls and emails returned. Everything's is YES ma'am But Once they get comfortable phone calls and emails not returned.  It will NOT take long for the leopard to change its spots. Do your research. Turn every rock over, sometimes 2x-3x. look and read all reviews from all yelp, google, etc. Listen to your inner voice, it will never steer you wrong. Don't let  the smiles and laughter fool you.

Jordana R.

2019-01-29

I never write a review, but I am at my wits end, I have to tell my experience here. My brother put a deposit down and paid 1st months rent, a total of 8400.00 for my sister-in-law in November. Unfortunately, she passed away 12/15/18,before moving in. We called The Terrace on the 12/17 to request a refund, and was told it could take a few weeks, but they would expedite, and rush the refund process. As of today, 1/29/19, not only doesn't he have a refund, but after 4 subsequent phone calls, he hasn't received one call back. Friday, I spoke to Lynell, who was very nice and said she would email the 2 people in charge. I called again Monday, and she said she would email them again. I have yet to get a response, and when I tried calling today, the phone kept on ringing...no voicemail , even they say they are open 24 hours a day. It is a disgrace that they are holding on to 8400.00 that's not theirs, with no response or updates, and now I cant even reach them. Tomorrow,  will be calling my lawyer, as well as the news, as this is a disgusting way to do business,.

Ashley N.

2013-12-27

I had a wonderful experience at Arbor Terrace at Chestnut Hill.  The staff was extremely helpful and friendly.  I would highly recommend this place.

Lynnette Carter

2021-12-01

I am EXTREMELY concerned about lack of nutritional value. Since my relative became a resident several years ago, emphasis on properly prepared, well balanced meals has severely declined. VERY disappointing.

Roman Catullo

2021-05-01

Tremendous facility

Junel W

2021-01-01

I would never ever recommend this place to anyone👎🏾👎🏾

Connie Smallwood

2021-01-01

Very good.

Donald Pratt

2021-01-01

good place!

Bernard Brown

2021-01-01

Understaffed. High turnover. Poor accountability. Senseless med errors. Too few good managers. Under new mgmt but issues persist. They have remodeled but the poor service makes it like lipstick on a pig.

TOWBAR (Towbar)

2021-01-01

Nice people here

Charles A Seawright jr

2021-01-01

My friend just started here and loves the job.

Charles Leach

2021-01-01

Nice looking place and clean. The workers were polite and helpful

Courtrina White

2020-01-01

Their upgrading everything to make it more appealing to the residents and visitor's