The Ranch House

The reviews for the senior living facility present a mixed picture, with many expressing high satisfaction and a few raising serious concerns. Positive reviews highlight the compassionate and attentive care provided by the staff, noting that the medical team, including RNs and CNAs, treated their loved ones with respect and quickly responded to medical and personal needs. The facility is described as beautiful, with a home-like environment, private rooms, and amenities such as an anytime menu and personal thermostats in rooms. The staff is praised for their dedication, with many reviewers stating that the staff genuinely cares about the residents, often going above and beyond to ensure their comfort and safety.

However, there are alarming reviews that raise concerns about medication errors, neglect, and unprofessional behavior. One review mentions a severe incident where a resident's oxygen tank was not properly managed, leading to tragic consequences. Another review complains about difficulties in communication with a resident suffering from severe dementia, exacerbated by COVID-19 restrictions. There are also reports of unclean conditions, refusal to provide personal documents after a resident's passing, and allegations of aggressive behavior by a staff member resulting in physical harm.

While many families have had positive experiences, recommending the facility for its caring staff and excellent environment, the negative reviews suggest potential areas for improvement in management, staff training, and oversight to ensure the safety and well-being of all residents. Prospective residents and their families are encouraged to consider these reviews carefully and conduct thorough research, including visits and discussions with current residents and staff, before making a decision.