The Meridian

Positive Reviews:

• Some reviewers praise the cleanliness and tidiness of the facility, highlighting great customer service from staff during deliveries.
• Residents and their families express satisfaction with the care, mentioning that the staff is caring and attentive, contributing to a happier living environment.
• The food quality receives high marks for being excellent, and the facility itself is described as a great place for both work and rehabilitation or long-term care.
• Improvements made by new management, especially in food preparation and property enhancements, are acknowledged and appreciated.
• The facility has received a 5-star rating from the state health department, with staff members being praised for their dedication to resident care.

Negative Reviews:

• Concerns are raised about the level of care for residents nearing the end of their life, with some family members witnessing inadequate care and attention.
• Issues with employee rehire policies and fairness in pay increases are mentioned, alongside antiquated payroll and accounts payable processes.
• Some reviews describe the facility as unclean and the staff as unprofessional, with instances of neglect and inadequate patient care being reported.
• There are complaints about the working environment, with agency staff and night staff behavior being particularly criticized for unprofessionalism and causing disturbances.
• Several reviewers strongly advise against placing loved ones in the facility, citing serious concerns about safety, care quality, and management responsiveness.

Mixed Feedback:

While some reviews highlight the facility's strengths, including cleanliness, staff dedication, and management improvements, others raise significant concerns about care quality, staff professionalism, and operational issues. Prospective residents and their families are encouraged to consider both the positive and negative feedback when making decisions.