📞 Call for pricing and availability: (800) 780-8101
The Highlands Guest Care Center
9009 Forest Ln, Dallas, TX 75243
For Pricing & Availability
(800) 780-8101To Reach a Resident
(972) 783-1771Estimated Pricing
Price Comparison
The Highlands Guest Care Center Description
There’s never been a better time to visit, or become part of, Highlands Guest Care Center. We are now owned and operated by Gamble Guest Care Health and Rehab, a company with decades of experience and an unwavering dedication to improving the quality of life for all of those in our care.
We’re renovating and upgrading our facilities inside and out. We’ve invested in advanced computer technology to provide electronic health records and to ensure safe and accurate dispensing of medications. And we’re expanding our rehab facilities. Best of all, we’ve improved our quality of care. From transitional rehabilitation to long-term care, you’ll find a whole new attitude at Highlands – one that is warm, friendly, respectful and, above all, caring.
For pricing & availability call (800) 780-8101
Find a Senior Community that Best Fits Your Needs
Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Dallas
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Reviews:
- Many reviewers praise the renovations and the beautiful, clean facility.
- Staff, including leadership and management, are described as friendly, caring, and attentive.
- Food quality has been positively highlighted by some residents.
- Several reviews mention excellent care and a welcoming atmosphere for residents.
- New ownership and management have been credited with making significant positive changes.
- Some employees express pride in their work and the positive environment for residents.
Negative Reviews:
- One review criticizes the facility for being dirty, with rude staff and poor-quality food.
- Concerns about unprofessional behavior and lack of care from the staff have been raised.
- Several reviewers report issues with communication and inadequate attention to residents' needs.
- There are reports of neglect, including a resident not receiving timely medication and another experiencing a fall.
- Some family members have experienced difficulty in contacting their loved ones or receiving updates on their care.
- Allegations of abuse and significant decline in resident health due to lack of care have been mentioned.
Mixed Reviews:
- While many reviews highlight improvements and commend the staff, others express serious concerns about resident care and management.
- The facility's appearance and cleanliness received mixed comments, with some noting improvements and others pointing out areas of concern.
Overall, the reviews of the facility are mixed, with many expressing satisfaction with recent changes and improvements, while others raise significant concerns about care and management.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 4
Staffing rating: 1
Quality measure rating: 2
Long-term quality measure rating:
2
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: Jan. 26, 1995
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 120
Total current residents: 83
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 3
Number of payment denials: 0
Number of fines: 9
Total cost of fines: $27426
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-07-07 | 2022-08-06 | D | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2022-07-07 | 2022-08-07 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2022-07-07 | 2022-08-07 | D | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2022-07-07 | 2022-08-07 | E | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2022-07-07 | 2022-08-07 | F | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2022-07-07 | 2022-08-07 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2021-04-15 | 2021-05-29 | E | Smoke Deficiencies | Have an alternate power supply for its alarm system. |
| 2021-04-15 | 2021-05-29 | E | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2021-04-15 | 2021-05-29 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2020-09-29 | 2021-01-03 | E | Construction Deficiencies | Use approved construction type or materials. |
| 2020-09-29 | 2021-01-03 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2020-09-29 | 2021-01-03 | E | Smoke Deficiencies | Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke. |
| 2019-05-16 | 2019-06-27 | F | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2019-05-16 | 2019-06-27 | F | Emergency Preparedness Deficiencies | Establish policies and procedures for sheltering. |
| 2019-05-16 | 2019-06-27 | F | Emergency Preparedness Deficiencies | Establish emergency prep training and testing. |
| 2019-05-16 | 2019-06-27 | F | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2019-05-16 | 2019-06-27 | F | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2019-05-16 | 2019-06-27 | F | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2019-05-16 | 2019-06-27 | F | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2019-05-16 | 2019-06-27 | E | Smoke Deficiencies | Have an alternate power supply for its alarm system. |
| 2019-05-16 | 2019-06-27 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-05-16 | 2019-06-27 | F | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2019-05-16 | 2019-06-27 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-05-16 | 2019-06-27 | E | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2019-05-16 | 2019-06-27 | D | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2019-05-16 | 2019-06-27 | E | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2019-05-16 | 2019-06-27 | F | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2019-05-16 | 2019-06-27 | C | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2019-05-16 | 2019-06-27 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have a battery powered remote alarm panel in a location accessible by operating personnel. |
| 2019-05-16 | 2019-06-27 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-06-08 | $650 |
| 2020-10-26 | $1,638 |
| 2020-11-02 | $1,965 |
| 2020-11-09 | $2,292 |
| 2020-11-23 | $2,948 |
| 2020-12-07 | $3,603 |
| 2020-12-14 | $3,931 |
| 2021-01-25 | $4,225 |
| 2021-06-28 | $3,250 |
| 2021-07-05 | $3,575 |
What is in the Neighborhood
- The closest city is Richardson which is 2.8 miles away and has a population of 110,815 (small city).
- The average income is $54,720, which is low compared to other zip codes.
- Weather
- High Temperature: 88
- Low Temperature: 48
- Average Temperature: 69.0
- Day Breakdown: The area gets 147 days of rain, 1 days of snow and 215 days of sun
- Precipitation: 1.6 inches a year
- The median age is 32.6 years old, low compared to other cities.
- 3.16% of the population are Veterans which is a very low percentage of Veterans compared to other cities.
- 25.14% of the population are Foreign-born which is a high percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 2% Asian, 18% Black or African-American, 30% Hispanic or Latino, and 47% White.
- The crime rate is 8.1 per 100 people which is very high compared to other cities.
- Violent Crime: 2.16 incidents per 100 people
- Property Crime: 4.69 incidents per 100 people
- Drug-Related Crime: 0.76 incidents per 100 people
- The average life expectancy in zip code is 77.79 years old, which is average compared to other zip codes.
- Air Quality: Good Days 137.0, Moderate Days 64.0, Unhealthy for Sensitive Groups Days 12.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Kroger
0.2 miles awayWalmart Supercenter
0.5 miles awayCostco
1.3 miles awayAldi
1.7 miles awayTom Thumb 3560
1.9 miles awayTransportation
LBJ/Central
0.6 miles awayForest Lane
0.7 miles awayWalnut Hill
2.1 miles awaySpring Valley
2.2 miles awayLBJ/Skillman
2.3 miles awayBus Stations
28979
1.3 miles away17835
1.6 miles awayBanks
Chase
0.1 miles awayWells Fargo
1.2 miles awayBank of America
1.9 miles awayBank of Texas
2.0 miles awayFrost Bank
2.5 miles awayHospitals
Forest Park Medical Center
1.0 miles awayMedical City Dallas
1.3 miles awayMedical City Green Oaks Hospital
1.3 miles awayThe T. Boone Pickens Center for Hospice and Palliative Care
1.5 miles awayTexas Health Presbyterian Hospital Dallas
2.0 miles awayPharmacies
CVS Pharmacy
0.7 miles awayWalgreens
2.5 miles awayParkLane Pharmacy
2.8 miles awayWalmart Pharmacy
3.3 miles awayDougherty's Pharmacy
3.4 miles awayDentists
Lovers Lane Dental Associates
2.4 miles awayOrthodontic Specialists of Dallas PA
2.5 miles awayArchpoint Implant Denstistry
2.9 miles awayDental Loft
2.9 miles awayYen Dentistry
3.1 miles awayParks
Hamilton Park
0.9 miles awayTimberleaf Park
1.0 miles awayOrbiter Park
1.0 miles awayNorthwood Park
1.1 miles awayHarry Moss Park
1.2 miles awayNone Found
Shopping
Park Lane
2.7 miles awayNorthPark Center
3.1 miles awayGalleria Dallas
4.3 miles awayTurtle Creek Village
7.2 miles awayCollin Creek Mall
7.3 miles awayCulture
Biblical Arts Center
3.2 miles awayThe Winston School Arts Building
3.7 miles awayBerkner Auditorium
3.7 miles awayMartin Lawrence Galleries
4.3 miles awayMcFarlin Memorial Auditorium
5.0 miles awayRestaurants
Yama Sushi Japanese Restaurant
0.0 miles awayCheddar's
0.5 miles awayOlive Garden
0.5 miles awayRed Lobster
0.5 miles awayOutback Steakhouse
0.5 miles awayGet exact pricing & check availability
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