The Harbour House

Negative Experiences:

• One reviewer expressed frustration with receiving unsolicited emails after contacting the facility and described the organization as poorly run.
• Another review criticized the facility for giving incorrect medications to a resident multiple times, leading to the resident's death, and described the staff as uncompassionate and incompetent.
• A past employee claimed the facility had been sued for not paying employees correctly or providing promised bonuses.
• One review warned that the facility is not equipped to provide true "assisted care" despite making promises to the contrary.
• A former employee described a negative working experience, alleging that residents received incorrect medications, were neglected, and that the management team was unresponsive to these issues.

Positive Experiences:

• Several reviews praised the facility for its cleanliness, welcoming atmosphere, and the variety and quality of food.
• Residents and their families appreciated the range of social activities, the effort to keep residents safe during the COVID-19 pandemic, and the overall sense of community.
• The facility received commendation for achieving a Deficiency Free State Survey in both Assisted Living and Memory Care for the second consecutive year.
• Staff and management were lauded for their professionalism, responsiveness, and the care they provide to residents, with one reviewer highlighting the facility as a top choice for resident care and wellbeing.
• One family shared a positive transition experience to Harbour Village, noting improvements in their loved one's quality of life, health, and safety.
• Customer service and staff positivity were highlighted in several reviews, with specific praise for the welcoming nature of the facility and the broad range of activities available to residents.